Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,667 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Changed repair date three times the day before visit by e.mail cancelled repair contacted company rubbish response”

Helpful Report

Posted 2 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. Unfortunately, the engineer in your area had covid during the time of attempted booking and was unable to attend. If the issue concerning your cooker still needs attention please call us and we can get you booked in as they are now available. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 2 years ago

“We were visited by Gavin today and he was training Richard . They were both very efficient had already arrived with spares in case they were needed. He showed us on the multimeter the problem with the split element. In no time at all it was replaced and was shown to us it was working perfectly now. So very pleased with the service, Gavin was extremely knowledgable and helpful. Both very sociable too. Will definitely use Glotech again. Thanks guys . Roy Frost”

Helpful Report

Posted 2 years ago

Good Afternoon Roy, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to Gavin and Richard. We're glad to hear that you will consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“They don't do what they say .they took £254 from me and keep cancelling the appointment at last minute saying we don't have any one who can do the job as their engineers are not qualified to do regasing fridge freezer but they don’t tell you when they book you and take money in advance. They caused me so much trouble regarding my fridge freezer regasing after keep cancelling appointments I requested refund and they are not willing to discuss instead send me another appointment this is 3rd attempt which I am not happy to do as been let down many times with excuses. Its such a rubbish company I AM GOING TO COMPLAIN TO TRADING STANDARDS FOR MISLEADING PUBLIC AND RUNNING COMPANY WITHOUT QUALIFIED ENGINEERS. Trading standards will be in action soon. I want my full refund of £254 or I take them to court I have all the call recoding and emails. Mrs S Arshad Nottinghamshire.”

Helpful Report

Posted 2 years ago

“Arrived, did not give feedback to my son in my absence, left without putting parts back together saying rinse proved enough and to call if any further issues”

Helpful Report

Posted 2 years ago

Good Afternoon Jackie, Firstly, we would like to apologise that there was no feedback and that the visit was left incomplete for you whilst you were not present at the time of the visit As I can see from the notes on the system the machine was tested and found to be fully working. However, for any further issues that you would like to be investigated please do not hesitate to contact us. Regards, Glotech Repairs

Posted 2 years ago

“Fast response. Glen the engineer very professional and diagnosed the problem with the washing machine. Replacement part in stock.”

Helpful Report

Posted 2 years ago

Good afternoon Robert, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to Glenn. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Sorted a repair job quickly Would definitely use again”

Helpful Report

Posted 2 years ago

Good afternoon, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“It is hard to write a review of Glotech Repairs as they did not actually carry out a repair. I submitted the model and age of my broken washing machine and described the problem, however when the engineer called to say he was on his way he was expecting to be mending a dishwasher. Once he arrived and asked me what the problem was, I was told there would be no point fixing the machine owing to its age and the nature of the problem - I might as well buy a new one. He told me this before he had even seen the machine so presumably the same conclusion could have been reached from the information I submitted on my booking form. I therefore paid £81 (callout price of £67.50 does not include VAT) for someone to be in my house for less than five minutes. I was impressed that they were able to get an engineer out to me so quickly (within 24 hours) but frustrated that he arrived during the only hour of my day that I said I could not be available. Glotech were very helpful in offering to replace my machine with a suitable substitute, however, I found the same model at £30 less two days before they contacted me with the suggested replacement.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. I apologise that we were unable to repair your appliance and the engineer attended at an unsuitable time for you. All the information on our system explains that this was a washing machine so the engineer would have been aware of this. The notes he has left advise that he checked the machine and found the drum bearing had gone and the board was possible faulty. I am sorry that this was not advised over the phone or before the appointment. We do not offer a pre-diagnosis service as all of our engineers are out on the road and the majority of the time, faults can be caused by various reasons. With regards to a new replacement appliance. We always try to be competitive on price but unfortunately being a small family business we are not always able to compete with larger companies and the margins they have for discounts and prices. We hope your new appliance will last you a long time. Many thanks Glotech

Posted 2 years ago

“I have already recommended Glotech to friends. A prompt reply, chap did an excellent job! Thankyou.”

Helpful Report

Posted 2 years ago

Good Morning, We're very happy to hear that you had a very positive experience with all areas of the company and have also recommended us to friends. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Good Afternoon Penelope, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“I refer to my last review and your reply asking for further information however you have not provided any contact information to get in touch. The message was from Rhiannon.”

Helpful Report

Posted 2 years ago

I am sorry that you did not receive the contact details needed. Please send us more information to repairs@glotech.com.

Posted 2 years ago

“Prompt response and fix and valuable advice on maintainance - friendly and cheerful mechanic”

Helpful Report

Posted 2 years ago

Good afternoon John, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Gavin was nothing less than fantastic throughout my dishwasher repair. The unit was difficult to remove however he managed to complete the part exchange without damage. The service received throughout the process second to none.”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review. I will make sure this is passed to Gavin. We hope your dishwasher lasts you many more years

Posted 2 years ago

“Great service sorted out the problem and got a replacement item in the space of a week”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so happy to hear your appliance is back up and running.

Posted 2 years ago

“Fantastic service thank you”

Helpful Report

Posted 2 years ago

Thank you for your great review.

Posted 2 years ago

“Straight in, fixed the problem...Couldn't be happier!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am glad you are happy with our usual service. Great to hear your appliance is fixed!

Posted 2 years ago

“Excellent response time”

Helpful Report

Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“Very efficient to deal with and fast service . Andrew Pickles came to mend a fridge , sorted the problem and had the missing parts delivered and fitted within 2 days . Excellent”

Helpful Report

Posted 2 years ago

Thank you! I will make sure to pass this on to Andrew. We are so glad your fridge is back up and running and hope this repair lasts a while.

Posted 2 years ago

“I was very pleased with the service I received both Engineers were very Engineer helpful. It’s the first time I have used your company and it won’t be the last a very happy customer.”

Helpful Report

Posted 2 years ago

Thank you Phil for your great review. I am so glad our engineers were so helpful and you would use us again.

Posted 2 years ago

“Terrible company. Booked an engineer to fix the fridge, it has not been fixed and on the top of it they broke my freezer and refused to issue any refund.”

Helpful Report

Posted 2 years ago

Thank you for your review. I have sent you a private reply to gain some more information so we can look into this further for you.

Posted 2 years ago

“The engineer was very helpful and explained the situation well”

Helpful Report

Posted 2 years ago

Thank you for your review it is great to hear how well our engineers are doing.

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,667 reviews