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Glotech Repairs Reviews

4.1 Rating 4,702 Reviews
78 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.1
Based on 4,702 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Anonymous
Verified Reviewer
“DO NOT !!! Use this company they came out to look at my washing machine which was leaking charged me £100 and told me it was unrepairable I rang the manufacturer of the machine to complain as it wasn’t that old they sent engineer out and all it needed was a new drawer. Went back to glotec to complain they said send us a report so I forwarded a copy of email from hailer but they wouldn’t accept that they wanted an official report (whatever that is) it was clear they were not going to accept responsibility and refund my money so I let it go will never use them again and would not recommend”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Reliable and prompt with time. Quick to repair. Clean and tidy”
Helpful Report
Posted 4 months ago
M
Verified Reviewer
“Rip off. Beware! Easiest £125 made by anyone. The fridge engineer spent about 4 minutes with my broken fridge. Didn’t do anything. His only advice at the end was to turn off the appliance for 48 hours.”
Helpful Report
Posted 4 months ago
J
Verified Reviewer
“Quick. Reliable. Trustworthy and good value for money. My first point of call every time.”
Helpful Report
Posted 5 months ago
A
Verified Reviewer
“Had a repair done on the advise of glotech engineer on my Bosch machine in May 24. Machine not draining. Got a quote for repair and advice on the best way forward. 3 months after repair, same problem. Review by the engineer gave another quote for £738. One wonders the professional experience of the first assessor and the sort of repair carried out. Best to seek second opinion with their engineer. Will not be patronising Glotech in a hurry!”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Your telephone staff very polite but due to your company policy not much help she want to pay £120.00 for the repair service person to come and look Sorry but not much help the door seal is broken its freezing up in the lower door area That would mean 2 visits minimum So why couldn’t i speak and get some approximate cost guide”
Helpful Report
Posted 5 months ago
L Eames
Verified Buyer
“Really helpful and knowledgeable!”
Helpful Report
Posted 5 months ago
S Morris
Verified Reviewer
“Do not use this company for repairs - they take your money upfront so you are stuck with them. For a company operating in the 21st century they don't understand the concept of a courier service. Our dishwasher is now an experiment for all sorts of growing bacteria. I hope I live to see the repair carried out.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“They didn’t bother to turn up or have the good manners to ring and say they weren’t coming. Rubbish or rather non existent customer service. I’ve booked a different firm for tomorrow”
Helpful Report
Posted 5 months ago
M GODFREY
Unverified Reviewer
“Did not reply to calls after failed to repair could not get part wanted to sell me new machine. Strange went on line got parts in 48 hours. Still waiting for reply to my phone calls”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Danger in the small print with Glotech Danger in the small print with Glotech. DANGER. DO NOT USE Glotech for older appliances. Heres why. I have an expensive and brilliant old Falcon cooker. I paid Glotech £100 + any parts to fix it. Glotech know exactly which parts to replace. Glotech said they cant get the parts. Old parts are available...just not through Glotech. Glotech policy is not to provide part numbers for appliance they cant fix. Grrrr. The question is, are the parts actually obsolete or simply that Glotech lost their Falcon authorised repair status? Makes me wonder. Should may you find another supplier? You dont need the trouble. Has Glotech lost their Falcon authorisation? Thats why they cant give out the part numbers? Do Glotech buy all their parts on the grey market? Who knows? I'll phone Falcon. In themeantime, for quality old appliences. do not use Glotech. Actually their reviews are dropping...Is Glotech in trouble? Does that mean all their warranties are useless. You can do better, Go elswhere.”
Helpful Report
Posted 5 months ago
H
Verified Reviewer
“No repair of fridge/freezer but still charged £112. If the unit is unrepairable the call out fee should be either cancelled or substantially reduced. They charge the equivalent of about £500 per hour, does anyone honestly think this is justifiable? They are appliance fixers not brain surgeons.”
Helpful Report
Posted 5 months ago
Mrs Churchill
Unverified Reviewer
“The service was excellent lovely engine and great value would recommend the to any one”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Do not use this company. After charging £84 for spending 10 minutes to look at our dishwasher, they said we needed a new heater and controller. Knowing that both failing was nearly impossible, I found the time to do the repair myself. The controller which they were going to charge £137 for was in perfect working order. The heater (£30) (£40 from them) only had failed. They even had the front to write on the invoice that there was no power from the controller to the heater. An utter lie.”
Helpful Report
Posted 5 months ago
M O
Unverified Reviewer
“Excellent service all round. Appointment made easily and quickly. Engineer arrived on time. Sorted the problem very quickly and advised me on best way to defrost the fridge freezer - which was the solution to 3 problems I had. I would certainly recommend them.”
Helpful Report
Posted 5 months ago
L Woodall
Verified Reviewer
“Turned up, diagnosed issue, told me they would return to fix. Called me two days later to say they could not fix and were keeping my money. Left my appliance with exposed wires! When I called to complain they terminated my call twice! DO NOT USE! They can't say they can't locate the booking like all the others their reference is 1183539”
Helpful Report
Posted 5 months ago
D Peters
Verified Buyer
“Excellent service. Problem sorted, even with a difficult model, and I didn’t have to wait for parts as the technician brought the likely part in advance based on my description of the problem.”
Helpful Report
Posted 5 months ago
J Semple
Verified Buyer
“George was very efficient and found the problem with my washing machine very quickly. I would use Glotech again. Many thanks Jen”
Helpful Report
Posted 5 months ago
R
Verified Reviewer
“"Cowboys"! Nothing short of this. My dishwasher was not heating. After barely 10 minutes spent on the machine, the engineer said (and wrote) that I would need a new controller AND a new heater. Glotech (Ben of Lovegrove Engineering/ Essex Branch) insisted on payment for both in order to proceed. Indeed the engineer even wrote that there was no power to the heater so justifying the new controller as well as that the heater was not working. Knowing that the two both failing together would be incredibly unlikely, I decided to do the repair myself. My first discovery was that there was good power to the heater so what they had written was completely false. The controller was in perfect working order. Note that the controller costs £137 whereas the heater was £30 (£40 if from Glotech). I have therefore paid £84 for a call out that created an invoice for further work under false pretences so am thankful that I went no further. I offered Tasha of Glotech Essex the opportunity to refund me in the hope that this lack of integrity stopped short at the engineer. No such luck. No response now four days after my email. After phoning George of Glotech main office he said that someone would get back to me. Although he had only an hour on a Friday no one came back to me even to say that they would need a few days to get to the bottom of it.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“Crooks. Do NOT use.”
Helpful Report
Posted 6 months ago
Glotech Repairs is rated 4.1 based on 4,702 reviews
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