Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a new pump for my Lg American style fridge, it’s just 2 years old, it was ordered and fitted promptly but didn’t work the next day I now have to wait 2 weeks for engineer to look at it again,poor service!”

Helpful Report

Posted 1 year ago

“Engineer Paul contacted me prior to his arrival the following day. He was punctual and efficient. Found the fault which was electrical, rectified it and made sure all was safe checked the washing machine was working okay and signed the job off. Will use Glotech again if necessary. Thank you Paul.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs, Susan! We are so pleased to hear that Engineer Paul was punctual, efficient, and thorough, and that you will return as a customer for our services if necessary. We hope to continue to provide you with phenomenal service in the future. Thank you for your support!

Posted 1 year ago

“I was very impressed with the quick service to look at my combination microwave. Unfortunately, it was not repairable.”

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Posted 1 year ago

Thank you very much for your 5 star rating of Glotech Repairs. I am glad that you were impressed with the quick service for looking at your combination microwave. I am sorry that it was not able to be repaired.

Posted 1 year ago

“Alex was so helpful and got the job done quickly which was great.”

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Posted 1 year ago

Thank you so much, Jessica, for the 5 star rating! I'm so glad to hear that Alex was so helpful and got the job done quickly which was great. I hope you consider us again in future!

Posted 1 year ago

“3 cancelled appointments. First one cancelled and rearranged for over a week later. Second one rearranged then bought forward 2 days but then cancelled at the end of the morning I'd spent waiting in for them (on a Saturday). Apparently the engineer went out the night before and 'wasn't feeling well' - their exact words to me. They then couldn't make the original 2nd appointment day and pushed it back a day. This third time was then also cancelled on the day. Terrible customer service as am now 2 weeks down the line without a working dishwasher. AVOID at all costs.”

Helpful Report

Posted 1 year ago

“The two repair men Gavin and George were very professional and friendly. Unfortunately our Miele washing machine was beyond repair😂 But we did purchase a new Bosch which was delivered and fitted on Saturday 24/6/2023 again both men very helpful. Very good service. Thank You I am waiting for the receipt for the new washing machine and fitting charge which I assume will be emailed to me?”

Helpful Report

Posted 1 year ago

Thank you so much, Suzanne, for your 5-star rating of Glotech Repairs! We are delighted to hear that Gavin and George provided you with a professional and friendly experience, in addition to helping you purchase and install a new Bosch washing machine. We apologize again for the Miele washing machine being beyond repair. Regarding your receipt, we will be sending it to you via email shortly. Thank you again for your kind review!

Posted 1 year ago

“It was great getting a visit booked within days of calling, and the engineer who came was friendly and really efficient. He diagnosed that the water dispenser bottle in our fridge freezer was leaking (flooding the base of the fridge) and also that the model of bottle is no longer available. However there is nothing wrong with the fridge and I asked for a second visit (which is possible within the call-out price, but only if you have new parts to fit) to seal up or take out the water element, since there is nothing wrong with the rest of the fridge was not possible. So now I have to get another engineer out from somewhere else to do that. I didn't mind paying the £90 call out, but I do wish they could have finished the job, rather than me starting from scratch but with a diagnosis which is fixable.”

Helpful Report

Posted 1 year ago

Good afternoon, as I do not have all of the details to look at your repair could you email to repairs@glotech.com and our customer service team to take the feedback and investigate - thank you

Posted 1 year ago

“Unfortunately I have not had a great experience with your service. Appointment was booked for 22nd June between 8am - 1pm. I waiting for technician to arrive until 1:45pm....when still no one turned up, I called and was told my appointment has been cancelled. But no intimation was made to inform me about it. However I have now been given another appointment and I hope this time someone does arrive....or atleast inform me of any changes to my appointment.”

Helpful Report

Posted 1 year ago

“Waited in from 8 til 2 pm which was the arrangement. He arrived at 2:25 pm. Nice young man but late very late said he had left message early morning but had sent to landline?. I had given the details of problem to company prior to visit so was surprised afte 5 mins to be told the item needed a new door at a cost of approx £285. Cost of visit £89 including vat. Clearly this could have been done by phone at a much less cost. Item now useless because to spend the above costs rather are mas much as buying new. Very disappointing!. .”

Helpful Report

Posted 1 year ago

Hi John this is a little disappointing, please could I ask that you email your comments to repairs@glotech.com as we do take on and look at all feedback - thank you

Posted 1 year ago

“Nobody came out someone rang to re arrange them I never heard another thing, not a god service”

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Posted 1 year ago

“Haier French door fridge freezer repair”

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Posted 1 year ago

“Excellent and prompt service All staff very professional”

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Posted 1 year ago

Thank you so much Lindsay for your 5 star rating of Glotech Repairs your words about our excellent and prompt service and professional staff really mean a lot.

Posted 1 year ago

“Fridge not making temperature. Engineer came 5 min look and said needed new fridge. 800 £ and they would contact mon.day for a replacement To me looked like thermostat so bought one for 30 £ and asked for a new engineer who fitted it and fridge now works fine .. 2nd engineer very helpful. First useless !”

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Posted 1 year ago

“Very pleasant engineer explained the problem , did the repair with out fuss.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Vera! we are pleased our experience engineer was able to assist you and explain so well. We always strive to offer the best repair service and your feedback will help us to continue to do so. Thank you again!

Posted 1 year ago

“No repair of wine cooler - told me they are rarely repairable but not told that beforehand. Charged £99 for call out for nothing. Complete waste of money.”

Helpful Report

Posted 1 year ago

“Found fault straight away and fixed - did warn that the motor did not look too good so I am aware the machine may not last too much longer. The engineer was very efficient and polite.”

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Posted 1 year ago

“Very good service. The only problem was you didn’t have the right glass so you fitted the one I had. Does this reflect in the price that I paid thank you Bryan Collins”

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Posted 1 year ago

Thank you so much for your 5-star rating, Brian! We're so glad you had a positive experience with Glotech Repairs. Thank you again for your review!

Posted 1 year ago

“Prompt, helpful. Fixed the problem. All good.”

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Posted 1 year ago

We are so pleased that everything went well and your experience with Glotech means we had another 5* review - thankyou

Posted 1 year ago

“Extremely nice repair man very polite”

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Posted 1 year ago

Thank you for the feedback, yes we are really proud of our great team of engineers. - Thank you for the review.

Posted 1 year ago

“My fridge heater wasn't working and got it replaced after initial assessment. All done with prompt timing and quote was reasonable. Working good now.”

Helpful Report

Posted 1 year ago

Thank you for the great 5* review - we really appreciate the feedback for the team.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews