Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.12

4.1 Rating 4,746 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,746 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was informed that I would have an engineer visit between 8am & 1pm with a call before arrival. The engineer or the company had not checked for road closures. Consequently the appointment was cancelled about ten minutes before the deadline. Having been waiting 5+ hours I was unimpressed by the lack of forethought. I am sure Glowtech provide a good technical service but their customer care provisions are poor with a ‘phone service that cuts off each time.”

Helpful Report

Posted 1 month ago

“Paid £105 for a call out charge, engineer turned up and charged us £150 for a part and then left. The part doesn't work and now the company will not refund us the £150. So I am £250 down and still a broken dishwasher.”

Helpful Report

Posted 1 month ago

“One of our two rather ancient Siemens ovens blew up. Rang Glo Tech - they rang back quickly to arrange an appointment. An engineer arrived, diagnosed the problem which needed spares. We had a call shortly after to tell us how much the spares would be and to tell us that the fitting of the spares would be covered by our initial call out charge. Brilliant. Efficient. Would thoroughly recommend.”

Helpful Report

Posted 1 month ago

“Awful customer support and repair service that cannot be trusted, our repair lasted just a few weeks and when Glotech returned to check why the same symptom arrived, they then issued a bill for that visit although we have not agreed to another repair. Be warned, they do not display all reviews on their website! It's a very misleading company with terrible service.”

Helpful Report

Posted 1 month ago

“I was lead to believe the company was a family run business from fakenham in Norfolk when I typed in repairs in Fakenham It is not and therefore couldn’t do the time slot I requested on the web site, 3 weeks ahead from the booking. The company needs to change the allotted slot times. I will not be using them.”

Helpful Report

Posted 1 month ago

“We were given a time slot for cooker ignition repair - 8am-5pm but couldn't say morning or afternoon. We waited all day - not used the oven in case they arrived (can light manually) so up early and no hot meals today. About 4.40 got a call to say in York, not Leeds, and would be 1 hour 10 mins. making it around 6pm. Then they still had to do the job. I said it was too late, not as agreed and not to bother. There are other people who will do the work and be reliable. DO NOT RECOMMEND AND WOULD NOT CONSIDER AGAIN.”

Helpful Report

Posted 1 month ago

“Glotech does not deserve even 1 star! They charged us half of the cost of a new dishwasher and their repair lasted just a few weeks, the dishwasher showed the same symptoms and when they returned, they claimed something else needed changing and asked for another 200 GBP to carry out a different repair. AVOID THEM, NOT WORTH THE HASSLE!”

Helpful Report

Posted 1 month ago

“Contacted these people as I thought they were based in Selby. They weren't. Waited in all day for my appointment (between 8am and 5pm), to be phoned at 4.35pm and informed the engineer was not coming. Asked for a immediate refund and was told that the accounts department had gone home for the day and it would be processed tomorrow. I'm not happy with this at all.”

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Posted 1 month ago

“Excellent service We have used Glotec for years, never let us down. Ian Puddick Leakbusters Limited”

Helpful Report

Posted 1 month ago

“Carlos arrived within the time frame given. Very polite and helpful. Recognised the problem and overall very helpful. Thoroughly recommend Glotech repairs for any problems with your appliances. 5 stars 🌟”

Helpful Report

Posted 1 month ago

“My combioven was too old to repair as springs are no longer available. I should have been warned of this. Also the time clock on my oven wasn’t working. I know it was not the specified equipment but would have appreciated the engineer seeing to that instead”

Helpful Report

Posted 1 month ago

“First engineer looked at the cooker flashing E4, said need new board, pay £115, for 2 minutes, second engineer tried to do a factory reset to fix the induction hob, yet our model cooker doesn’t have a reset function! Told us to call Smeg direct! Amazing service if you want to waste your time and money”

Helpful Report

Posted 1 month ago

“Awful service. No communication, weeks of waiting and the ‘repair’ lasted literally an hour. Avoid.”

Helpful Report

Posted 1 month ago

“Amazing work receptionist are lovely. Got my repairs done within a week. broken washing machine . Broken the lock and the latch. Very good value for money.👌👍”

Helpful Report

Posted 1 month ago

“I would definitely recommend Glotech Repairs for their prompt and efficient service. Customer Servuce is quick to reply to emails. The engineer phones just before his arrival to say he is on his way which is helpful. Engineers are polite and knowledgeable.”

Helpful Report

Posted 1 month ago

“My wife called them. Engineer visited, was here 5 minutes to tell us the to repair our washing machine would need a part costing £240.. (so about 340 with labour).. cheaper to buy a new machine so we decline. still charged us £95 for the call out. For about 5 mins of his time, that is ridiculous.”

Helpful Report

Posted 1 month ago

“Dean called me before arriving today to look at my dishwasher.He was very professional and talked everything all over with me so I understood it all. He dealt with the problem and fixed . Vivien .”

Helpful Report

Posted 1 month ago

“Zero star from 5. This company knew they can't fix my fridge but didn't tell me on phone but sent 'somebody' to tell me its unrepairable so i have to pay £100 for nothing.”

Helpful Report

Posted 1 month ago

“Came out to fix a leaking Ice Maker in a Samsung fridge. Having replaced the part the ice maker was still dripping some weeks later so they came back out and said the freezer wasn’t cold enough and that the ice maker issue could be due to a leaking compressor. On getting a certified Samsung engineer out he said the issue wasn’t and wouldn’t be a compressor and that the freezer was fine. The leaking ice box was due to a clogged fan. Fixed it all and questioned most of what this engineer had said. Can’t recommend to use again…”

Helpful Report

Posted 2 months ago

“Office staff lovely and as helpful as can be. Engineer in the ws13 area unhelpful and after waiting 4 days for him to come out then got cancelled until the next day; 2 days after that once the repair was finished he left without checking the washer dryer was in working order and then denied the fault was anything to do with him. Booked a revisit at the soonest date which was another 6 days away, not good enough for a professional company such as this wouldn’t recommend.”

Helpful Report

Posted 2 months ago

Glotech Repairs is rated 4.1 based on 4,746 reviews