Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.13

4.1 Rating 4,718 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,718 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We contacted Glowtech about our Smeg cooker the engineer who came out didn't even turn the cooker on he then took the wrong model number down and spent nearly 30mins on his phone trying to find the model he then told me it doesnt exists i showed him the correct number snd model. He didn't examine the cooker at all told me all the things it might be and left said the office would be in touch with a quote they then called to say its too many things it might be so they weren't able to quote. But still charged me an excessive call out bunch of cowboys”

Helpful Report

Posted 4 weeks ago

“I called out Glotech to fix our washing machine. The technician who turned up was a sub-contractor for Glotech and he was very helpful and informative. He fixed the initial issue and told me I needed new carbon brushes for the washing machine motor as these were very worn. He showed me the carbon brushes. He said they would have to get the office to quote me for these parts. A few days later I was told by the Glotech office you couldn’t just get the carbon brushes and I needed a whole new motor, which was £195! This was not true and totally dishonest! I had an F4 error come up on my washing machine so I searched what that was on YouTube and there was a helpful video explaining what the issue was, and it was my Carbon Brushes, and how to fix it. More importantly it even provided a link on where to order new carbon brushes for my respective motor. A new set of Carbon brushes were £9 way less than £195 for the new motor. I ordered the brushes, they arrived in the post 3 days later and I followed the YouTube video to replace the carbon brushes. Now the washing machine works great. I am very disappointed on the dishonesty of the office staff at Glotech misquoting me. I’ll never use them again nor do I recommend them to anyone. Buyer beware.”

Helpful Report

Posted 1 month ago

“My Neff oven stopped working and I contacted Glotech and they set up the appointments for this morning. The engineer Waheem telephoned in advance,diagnosed the issue and fitted a spare part straight away. A brilliant service with great communication - thankyou !”

Helpful Report

Posted 1 month ago

“The quality of Glotech's repair is extremely poor and their customer service is even worse. If you book a follow-up visit as the dishwasher shows the same fault a few weeks after the repair, Glotech will charge you for another repair visit, be warned!!! This is not clear in their terms and conditions. The worst service we have ever received from a UK company. They should be ashamed.”

Helpful Report

Posted 1 month ago

“We have been most impressed with your service in repairing our microwave. Very prompt and efficient communications from the office staff and your technician, George, was punctual and very efficient in solving our problem. Thank you.”

Helpful Report

Posted 1 month ago

“Offered very soon appointments. Engineer Dean arrived promptly and called half an hour before coming. Tidy work. Very quick and efficient. Would recommend.”

Helpful Report

Posted 1 month ago

“Worst customer service ever”

Helpful Report

Posted 1 month ago

“Worst customer service ever”

Helpful Report

Posted 1 month ago

“An engineer was booked, did not show, no phone call. We were then advised to ring the engineers agent. They told us they did not cover my post code area, and they had advised Glotech sereral days before visit planned. Contacted Glotech . Who advised they did not cover this area. What a waste of time!”

Helpful Report

Posted 1 month ago

“Very bad experience with Glotech, they sent a clearly unexperienced engineer out to look at our tumble dryer. Without much investigation he decided it needed a new lock, despite the issue being the drum would not turn, even when machine off and pushed manually. something was clearly obstructing the drum. Glotech then wanted the call out fee of £89.94 (which I paid) plus £30 something pounds for this new part that would take 1-2 weeks. I asked them if they can send the engineer out to look again as I was sure if wasn't the lock as I had heard something metal such as a screw tumbling around moments before it stopped working. They insisted it was the lock, and a new lock was needed to investigate further. I decided to wait till the next day when a family friend came over to look at the machine, who is by no means an expert, took the back off, looked at the drum, dislodged the obstruction, and the machine now works perfectly fine. I called back to advise them I did not need to proceed with the parts & that its been wrongly diagnosed. I asked for a refund but they refused.”

Helpful Report

Posted 1 month ago

“I am not happy . Before Christmas my Neff oven would not heat up . Chose Gloteck because date to come out was faster than Neff . That was my first mistake . They came a week later said my oven needed a new part . I paid for call put and new part . Sometime later had date to come out to fix oven. They give time of 8 am to 5 pm . On day ready for engineer to arrive , only to get a call that my visit has been cancelled and given a new date . Really l am furious having to use microwave and not being able to cook properly . I just wish l had gone with Neff in the first place as only went with Gloteck because l was given a few days earlier so thought my oven would be repaired quickly . Not happy and would not recommend Gloteck.”

Helpful Report

Posted 1 month ago

“Very good service engineer phoned when on his way very polite ordered spare part came back and fixed it. I would recommend.”

Helpful Report

Posted 1 month ago

“Looked up this company as came recommended, however our experience was not a good one, 1st call out cancelled at 10.45 in the morning, next appointment 8-5 arrive at 5.10 and was not good, repair needed and new part! Part ordered and paid for £256 3rd visit cancelled (3 days taken off work) next appointment 8-1 (arrived 2.10) foreign gentleman very polite but hard to understand. Put new part in but same issue he was here for over 3 hours and left us feeling dejected, stated he would return to remove new part should it not work. Appointment 5 cancelled, 6 honoured with same gentleman who came in removed part and left my fridge in error mode when I caught him and told him his response was the part is broken and will continue! We will send you a refund!!! WTAF so 6 days off work with nothing but a headache! Since this occurred my husband studied the fridge and ordered the said part (£70) and guess what it works. Very annoyed with this money grabbing lack of customer service company. 6 annual leave days lost and nothing to show for it. Shame on you”

Helpful Report

Posted 1 month ago

“This company should be removed from allowing to display positive only reviews. It's a joke. They have threatened us for non payment after they misdiagnosed a washing machine repair. We complained. Provided the proof that their diagnosis was at fault and no repair had been completed. They ignored that and have since threatened legal action AVOID AT ALL COSTS!!! SCAMMERS!!!”

Helpful Report

Posted 1 month ago

“A very disappointing service. Glotech fixed a minor fault with my washing machine to do with the release of fabric conditioner into the drum. Within 3 week the machine had developed a leak in the area where work had been carried out. Customer Service are insisting I pay for a new part. The costs to date are nearly the same cost as the washing machine which is only 2.5 years old. The company are only interested in taking more money and even asked me to do a review for them!!!! I would not recommend. I wish I had never used them.”

Helpful Report

Posted 1 month ago

“The service i received from the team covering the Essex area was quick and knowledgeable. The engineer on the day was pleasant and explained every thing. After his visit i received the quote for the parts required within the hour. If your in the Essex area i would recommend, Lovegrove Engineering Ltd t/as Glotech Repairs Essex Team.”

Helpful Report

Posted 1 month ago

“Waste of time and waste of money ,Would never call them again”

Helpful Report

Posted 2 months ago

“WARNING DO NO USE Avoid This Service – Extremely Disappointing This company is a scam. I was charged £125 for a visit that lasted 10 minutes with no repair made. I was told the price covered future visits until the job was completed, but after the engineer left, I was informed I had been misinformed and would need to pay again for another visit. No receipt was provided for the payment. They are clearly making money from visits without resolving issues. I strongly advise against using this service.”

Helpful Report

Posted 2 months ago

“AVOID GLOTECH! We had a dishwasher repaired that lasted a few weeks and showed the same symptom. The cost of repairs are higher than a new dishwasher! Glotech's process for dealing with customers complaints is to threat them with debt collection agency! They issued an invoice based on a claim that their engineer diagnosed another fault with the dishwasher.”

Helpful Report

Posted 2 months ago

“Charged me for the first visit, despite of them knowing that they dont have engineer available for next 3 months to fix. Not an ethical and professional company. Should have informed me about this delay before the first visit itself. Stay away”

Helpful Report

Posted 2 months ago

Glotech Repairs is rated 4.1 based on 4,718 reviews