Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,664 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - dishwasher was fixed within 24 hours - booked online - no hastle - very knowledgeable engineer who brought the right part first time after we had explained the fault within our booking”

Helpful Report

Posted 1 month ago

“Thermostat on my 2yo Neff oven stopped working so phoned local Beverley Appliance Repairs (I thought) on 16th Sept. I had in fact been patched to the ?parent Glotech. Was told that the part (very small) would probably be on the van when the engineer arrived (23rd Sept). It wasn't. It had to be "sourced". I sourced one online in about two minutes but had paid the call-out charge by then. Eventually "sourced" and fitted on 14 Oct. Seems to me there is quite a bit of subterfuge here too, On Glotech front page there are ten 5-star reviews. That is all. Further investigation reveals all those like mine, which will never appear. Nothing wrong with the engineer and the people on the phone pleasant enough, but the glibness with which all concerned parried all my complaints and comments lead me to think they are very experienced at it. A month to get a thermostat fitted? Not again.”

Helpful Report

Posted 1 month ago

“We had an excellent service from Glotech a few years ago so immediately thought of them when we needed our oven fixed. This time someone turned up, turned the oven on, stared at it for just under an hour and charged us £130. We expected the faulty part to be ordered and installed but were told that it was unavailable and there was nothing they could do. We found the spare part easily online. Do not use this company. They can no longer be bothered to help their customers.”

Helpful Report

Posted 1 month ago

“Scam! Charged £100 but did absolutely nothing for my microwave”

Helpful Report

Posted 1 month ago

“I was scammed!!! Came and did absolutely nothing (He just opened the fridge door) "Sorry this brand can't be repaired. " Asked me to pay £85 On the phone, I was asking the type and brand I have and was told that they can repair it. 👎”

Helpful Report

Posted 1 month ago

“Terrible absolutely terrible and dishonest to boot. I phoned and asked a simple question. How much to change a heater element on my washing machine. Gave the make and model. "£125.94 for the labour plus spare part." How much is the spare "£110". Ok so you can do the job for under £250 "Yes". Booked an engineer who turns up. I ask, before we start can we confirm the price. " Oh I know nothing about spare parts I haven't got any they need to be ordered" ??? But I was specific about what I wanted done and expected it done that day!! Anyway he puts his meter on it and confirms what I had already confirmed the the heater element needed replacing!!!! He asked for the labour charge up front which I stupidly paid. Nothing for a day so. Onto customer services!! it gets worse. "Oh yes the engineer attended and said it needs a new element!!!" Anger welling up now!! I know I said I told you that on the initial phone call. "Anyway to proceed we need to order the part for which you need to pay for now so we can order it which is £152.94!!!" How stupid of me to think the engineer would arrive with the part and fit it. Hang on the quote for the part was £110. "We have no record of that (how convenient). Well as you have frustrated the agreement will you refund the labour charge as no work has been done so I can go elsewhere. "No the engineer attended the property" So you are scamming me for around £50 as the options are to lose the labour charge or pay the inflated price for the spare from £110 to £152. "You need to pay" They were not interested in the original quote whatsoever. Customer services were diabolical. Anyway the bottom line is that I am giving everything to trading standards, Check a trade, and anyone else that uses their service.”

Helpful Report

Posted 1 month ago

“Absolutely a terrible service I booked out an engineer for an LG American style fridge freezer it took 3 days for him to come, he said it was the fan,this took another 5 days before they replaced it, he wrongly forgot to connect one of two wires of the fan causing the whole unit to shortout, it took another 3 days to check it was put in incorrectly and another 5 days to order yet another fan, only to find out it was diagnosed wrong and still not working as the fan was not the issue. We called customer service at least 5 times who didn't care at all they wanted another £140 to try re-gas the unit. I have asked for the refund of the fan as this was not needed still waiting….I then called the manufactured who fixed the fridge freezer on first visit which took 24hrs, it did not need re-gassing. DO not use this company they have poor customer service and terrible engineers who do not care about repairing your equipment, this company is likely to cost you more with unprofessional work or time lost waiting on them. NO STARS !!! DO NOT USE THEM!”

Helpful Report

Posted 1 month ago

“Very efficient service and I was impressed by the friendly explanation of what the engineer was doing.”

Helpful Report

Posted 1 month ago

“Today, 02/10/24 , I was telephoned to say that the washing machine that I had ordered would be with me within 30 mins. True to their word this actually happened. 2 engineers arrived installed the new machine and removed the old. Total time less than 25 mins, including ensuring that new machine actually worked. They also cleaned the area where the old machine had lived before installing the new. Could not ask for better service than I have received from Glotech. ,”

Helpful Report

Posted 1 month ago

“Very poor service, and waste of time,they told me to pay for the part, which I did then they told me it came wrong part, the one I needed is double of this, I paid for it again, they said we don’t fit this part!”

Helpful Report

Posted 1 month ago

“George fixed my washing machine today. What a great service and a really lovely guy. He gave me tips on how to use my washing machine to prevent things happening in the future. He made the whole thing effortless, fast and efficient, and the price was great, I paid about £125 in total for labour and parts and I now have a fully functioning washing machine 😍. THANK YOU GEORGE & GLOTECH”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“I booked online for a same day repair but received a call saying they didn’t have any availability. I agreed a 12.00-17.00 slot for the following day. By 16.00 no-one had arrived so I called to make sure they were still coming and was told yes and that the engineer would call 45 minutes beforehand. By 17.15 no-one had arrived and no call was received so I called back, waited in a queue and eventually got through to be told that the engineer was off sick and wouldn’t be coming. Absolutely appalling service. I had an issue with them before but thought I’d give them another chance. Never again. Don’t use them, they’re really bad.”

Helpful Report

Posted 1 month ago

“Engineer showed up and said he had fixed the dishwasher. 10 minutes after he left, the problem persisted and the company are now requiring over £50 for a second visit even though it wasn't fixed in the first place.”

Helpful Report

Posted 1 month ago

“Called to have my American fridge freezer repaired was told he'd be out on the 5th of July they then cancelled and they didn't show up until the 15th was told the lining in the fridge door was broken and they ordered new lining , was advised on the 17th of July the part was on it's way it n never arrived? Called them as they definitely won't call you and was advised it would be here the 19th of August that day came and went so again called them was advised it would be the 28th of August again never arrived so called them again only to be told there's no new date and I had to just wait ? So nearly two months waiting for my fridge to be repaired looked at the T%C,S only to find that if they can't fix your product they basically keep your money but because you tick the T%C,S you have absolutely no come back and believe me the customer service person will tell you this over and over again!! This is a really really nice little scam they have going on and all legal and above board because of their T%C,S... DON'T TOUCH THIS COMPANY YOU HAVE BEEN WARNED!!”

Helpful Report

Posted 1 month ago

“Excellent service - Kingston the engineer who came out to my Bosch Washer Dryer delivered a first class service. He called me to let me know he was on his way. It required a new part - Kingston ordered same. However when he came out to fit the part he managed to fix it and my washer dryer no longer required the new part and I was timely issued with a refund. They are an honest professional company and their charges are fair. There is good all round transparent communication between customer, Call Centre/Customer Services Department and engineer. Would highly recommend this Company and ther services it provides”

Helpful Report

Posted 2 months ago

“I wouldn’t even give you 1 star! Didn’t turn up & expected me to be available on Friday.I too work! Had to pay you in full in order to make an appointment & then you tell me it’ll be 3-5 working days before you reimburse me my money!! My sister in law was at my house when I took the call & she said ‘What’s the firm’ & guess what it was your company!! You take peoples money under false pretences & I’m going to make sure people know about how you run your business.I’ve since taken a look at your reviews & I see I’m not on my own,looks like you have a habit of taking peoples money & not turning up when you should.”

Helpful Report

Posted 2 months ago

“Fridge repair was booked for today between 8-5pm. I rang at 4pm and was told they would be there at 5pm. Rang back after 5pm to be told to chase the repair person myself. Absolutely useless company, don’t use for repairs!”

Helpful Report

Posted 2 months ago

“I’d love to tell you about the service but 2 weeks in a row they failed to show up poor excuses included ‘we will send you a better engineer that knows those machines next week’ and ‘we didn’t schedule enough time for the engineer today’. Just offered to rebook despite the inconvenience we had suffered. Wouldn’t attempt to use. Steer clear unless you have time to waste.”

Helpful Report

Posted 2 months ago

“Excellent service. Came out and managed to solve the issue I had with my tumble dryer.”

Helpful Report

Posted 2 months ago

Glotech Repairs is rated 4.2 based on 4,664 reviews