Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,670 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,670 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service and would seem to have fixed the problem with our freezer by replacing the door seal. The fitter was very obliging and would use this company again.”

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Posted 3 years ago

“Dish washer had ceased functioning with no obvious fault. Contacted Glotech on the Tuesday & engineer Joe arrived on the Thursday. Established the problem (faulty sensor within the water inlet pipe), ordered the part & fitted the following Tuesday. No fuss, no mess & no additional call out fee, just the price of the part. Machine now works perfectly. Very happy customer.”

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Posted 3 years ago

“Engineer, Rob W, quickly fixed my washing machine issue and made me aware on how to maintain a washing machine longer. Highly recommend Glotech.”

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Posted 3 years ago

“Thank you so much - from the moment our call was answered to the time our appliance was fixed and leaving this review we felt very happy with the service we were given and we will now always call Glotech first. Thank you”

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Posted 3 years ago

“Very efficient and reliable. Carried out repairs to a fitted double fan oven which required a replacement element. Always quite a queue waiting when telephoning but I guess they are popular and busy. Not the cheapest labour cost I have ever seen, but as I say an efficient and professional service.”

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Posted 3 years ago

“CHECK THE PARTS ARE AVAILABLE FOR YOUR APPLIANCE BEFORE USING GLOTECH. Repair booked online, I advised that the Make and Model Number and I thought the Bearing was noisy. Engineer at attended as scheduled and advised the Bearings are not available for the Make and Model. Full Call Out Fee still charged.”

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Posted 3 years ago

“Quick and easy to book. Friendly engineer who dealt with the problem effectively and swiftly. All very good. Will be using Glotech again.”

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Posted 3 years ago

“I was very impressed with the service, easy to get through on the phone and make an appointment. Engineer was very polite and respectful. Highly recommend this company.”

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Posted 3 years ago

“Speedy Engineer next day appointment. From start Engineer gave confidence in his professionalism, knowledge of appliance, meticulous to detail, had all equipment and tools to carry out thorough job in a logical manner. Analysis and remedy within 20 mins. Provided advice on way forward. Engineer was always polite and informative.”

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Posted 3 years ago

“I was super impressed with the slick online booking system, which clearly worked. Joe landed promptly on the morning of the day specified. Identified the problem, sorted in a flash. Showed me exactly what the problem had been. Very helpful and clearly a bloke who cared about his work. Would use these guys again in a heartbeat(quick spin) :-)”

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Posted 3 years ago

“DO NOT USE THIS COMPANY, EVER!”

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Posted 3 years ago

“Identified the problem very quickly, repaired the fault efficiently”

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Posted 3 years ago

“Prompt, efficient, professional and friendly service. The technicians were first class and knowledgeable. I wish we had come across Glotech years ago.”

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Posted 3 years ago

“This review relates to a Fridge/freezer unit only. Glotech repaired a cooker timer unit as well, and that all went well. As far as the fridge is concerned, we had to wait about a week (from initial contact - so why does the voice over on the telephone queuing system tell us that 80% of issues are dealt with in 24 hours?)) for an engineer to arrive and to diagnose a non-working fridge. The opinion was that the temperature controller had failed and it needed a new control board. Parts ordered and paid for, re-visit booked (another week), Engineer fitted parts, proclaimed it working. However, it wasn't. The temperature control dial wasn't actually coupled with anything and span freely. The fridge still wasn't getting cold (in fact, it was warmer inside the fridge than the then outdoor temperature). Left it another week or so to see if it would "settle (as advised by engineer) but after another week, contacted Glotech again - and had to wait another 8 days to get a return visit. At that visit, the compressor was deemed as running very hot, and there was evidence of gas loss. Why wasn't that diagnosed on the first visit 6 weeks earlier? The unit is beyond economical repair (despite being only 3 years old - BEKO - be warned!!). The like for like replacement offered by Glotech was £50 more expensive that Euronics standard price and the "install new/remove old" service was £50 more than that offered by AO, John Lewis, Euronics, et al. So, although they offer to refund 50% of the call out service charge if you buy from them, the higher purchase costs and the (frankly exorbitant) install/remove fee nullifies that offer. I'm not, as you might gather, particularly impressed.”

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Posted 3 years ago

“I had read a few unsavory reviews, so I was a bit concerned . I had absolutely no need to be when Chris the engineer called me prompt on the morning of the scheduled repair. He waited until i got back from the school run. Came in fixed freezer with ease working out problem very quickly. He was polite pleasant efficient and very professional. I would most definitely use Glotech again without hesitation if this is the excellent service you receive. Thankyou Plus very reasonable price.”

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Posted 3 years ago

“Great efficient experience. Friendly helpful repair man. So impressed with COVID practices, mask etc”

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Posted 3 years ago

“Did not go head with the repair - why would I when the cost of the repair was the cost of 2 washing machines !”

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Posted 3 years ago

“Telephoning to make an appointment was the hardest process! Having to pay upfront for the repair surprised me - but perhaps is understandable. Engineer was very helpful and would recommend the company.”

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Posted 3 years ago

“Excellent booking and appointment available. Technician, professional and checked oven and found no issues. Happy to be contacted if any problems noted in next few months. Would recommend. B Jani”

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Posted 3 years ago

“Nothing was repairs unfortunately, although the engineer “diagnosed” the issue but he was very poor in explaining the problem. And when I asked him again just to get proper sense and f what the problem was, he just told me “you can ask as many times as you like, my job is to check the problem for you and it’s not fixable”. Then I got a second opinion which was slightly different from what he said the problem was and my appliance is now fixed. Though some of his suggestions was mentioned and repaired/replaced too but I found it a waste of money and time unfortunately.”

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Posted 3 years ago

Glotech Repairs is rated 4.2 based on 4,670 reviews