Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use them to repair your washing machine they know from the description of the fault that the repair is more expensive than buying a new machine. Ripping people of for a technician to be in your home for 5 minutes and charge almost 100 pounds call out fee.”

Helpful Report

Posted 2 years ago

“Requested a fridge repair, wrote in box exactly what symptoms where. On engineer's arrival told her the same thing as I had written. She said that it was irreplaceable, so £100 more or less down. Why put the problem down and they still arrive knowing that there was nothing they could do! Trying to be eco friendly and repair rather than replace, don't bother put your call out charge towards a new machine.”

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Posted 2 years ago

“Honestly don’t bother wasting your money! I was charged 2 separate call out charges for 1 call out looking at a microwave and washing machine! £93.54 per item. The engineer just said the microwave is too old and can’t get the parts! really worth £93.54 for that. Washing machine parts will take 3 weeks to come and offered me a £900 Zanuzzi as a replacement. I went to AO.com and got a fantastic deal on a washer dryer and delivered the next day for less than a 1/3 of the price. Anyone looking to use Glotech repair save your money and go to AO.com as they have really knowledgable staff who want to help!”

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Posted 2 years ago

“Excellent service. Called and a tech arrived within 30 mins. Had the spare part needed and was fixed in 10 mins. Excellent service. Thank you”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs feedback, we are really pleased that you have had a positive experience with us. Kind regards,

Posted 2 years ago

“Total con artist.£80.00 call out to look at Washing machine,Told needs new Drum! £400.!! Actually all that had happened was belt had come off!!.”

Helpful Report

Posted 2 years ago

“Plus point Engineer arrived in planned time slot, he was clean and tidy and experienced in he’s job. Minus point Call out very expensive at £95!!”

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Posted 2 years ago

“Seemed promising on initial booking, was told the repair would cost under £70 in labour. The appointment was booked for the following week, but the engineer turned up a few days early, I thought to myself ok fine earlier is better fortunately on this occasion I wasn't out of the home. During the repair the engineer was friendly, however, I found him to lack some confidence in how to approach the repair and dithered too much. He needed a hand moving the appliance and then attempted to jam in a heating element for a different model. Was then told to go two roads down and purchase the correct spare part for my appliance. I was then charged more for labour cost than what I was promised when I made the booking, I sent a querying email to the company and got a response from Ben Lovegrove the Director of the company, who said I did not book the job correctly as it was down as a freestanding appliance, To which I made clear that I did not book this myself online but had spoken to someone on the telephone and explicitly noted twice that it was an integrated unit. Based on this experience I cannot recommend Glotech Repairs.”

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Posted 2 years ago

“Glenn came to repair our washer/dryer. Unfortunately it would have been too expensive to repair but Glenn was able to advise us about buying a new machine. We ordered it through Glotech for delivery and fitting next week. Great service.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs feedback, we are really pleased that you have had a positive experience with us. Kind regards,

Posted 2 years ago

“Oven repaired! Rapid response Spares on hand Very polite and knowledgeable engineer Fair value for the fix Very satisfied customer”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review, we really appreciate and value your feedback. Kind regards,

Posted 2 years ago

“A prompt appointment easily arranged. The engineer arrived as arranged. He was experienced and his knowledge made him well placed to do the job. He was happy to engage with the customer, answering questions and demonstrating the repair.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs feedback, I will be sure to pass this feedback onto our friendly engineer and team. Kind regards,

Posted 2 years ago

“Vladimir was very efficient. He was able to sort the problem with my freezer very quickly. He was very knowledgeable and explained everything in a friendly and clear manner. 5 star service”

Helpful Report

Posted 2 years ago

Good morning Clare, Thank you for taking the time to leave us feedback, I will be sure to pass this on to our friendly engineer Vladimir. Kind regards,

Posted 2 years ago

“Leon came inequipped for the task.Negative attitude,no basic material eg receptacle for draining water,cloth to protect floor,nor tools.The problem remains.Deblock drainage.”

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Posted 2 years ago

“Polite, efficient and repaired in the shortest of time. I would definitely use Glotech again.”

Helpful Report

Posted 2 years ago

“Easy to book with a follow up confirmation call. Then a call on the day from the engineer to give a more specific time. A clear price guideline for the call out. Talked me through the checks and the issue which I appreciated. Kind and polite giving good tips for prevention of the issue.”

Helpful Report

Posted 2 years ago

“Everyone was very polite and efficient , and my problem dishwasher was fixed , would definitely recommend”

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Posted 2 years ago

“Everything worked like clockwork. Promises and timescales worked and within 5 days my washer and dryer was back to normal. Service emgineers Chris and Darren well equipped and knowledgeable. On this one repair I would highly recommend Glotech”

Helpful Report

Posted 2 years ago

“We were very disappointed to say the very least at the service and the charges. We called and booked an appointment thinking we would get our washing machine repaired on the day but at least the correct diagnosis. However, the engineer turned up and without really looking at it said it was a faulty door lock causing the problem!! he then ordered a new one and charged us another 39.25 so in total £120.79 for the job. I asked if it was the drum, motor or bearings that were faulty to which he said no without checking!!. The new engineer turned up on the Thursday with the lock and was excellent and immediately told my wife that it was nothing to do with the door lock but the motor and bearings were finished and a new washer was required!! We have ordered one but are having to wait for it to arrive therefore over a week without one if the first engineer had done his job correctly we would have had one on the next day. Through no fault of our own, we have suffered greatly incurred much cost in having to take our washing to be cleaned and the travel costs. However the company are refusing to accept the issue is theirs and is very, very poor in refunding the monies paid (other than the lock credit) and compensation which any other company would have done.”

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Posted 2 years ago

“The chap who came and fixed my fridge was excellent, but dealing with the office was something else. 1st the gentleman did sound like he worked in a scam call centre so was wary of handing too many details over and opted to pay the engineer. When you fill their quote form in and ask for the next day it does tell you then if the date is available, makes me wonder if there even is a next day service. Finally got a date sorted and arranged for someone to be here when the engineer came got a phonecall the next day saying the engineer was coming at a different time, unable to reorganise anyone to be here stuck to the original time.”

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Posted 2 years ago

“Although the repair was not successful.they will be back soon hopefully to complete the repair”

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Posted 2 years ago

“No repair was carried out as it was not economically viable to do so. I discussed a replacement with the engineer and we agreed a suitable model and acceptable price. I was promised a phone call the next day to make the arrangements. However no call, for which I waited in all day, was received. Eventually I received an email quoting prices for models well in excess of my requirements and price range. I was most unhappy about this and so went elsewhere to purchase a replacement machine.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews