Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was punctual and fix the problem very quickly! Excellent service”

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Posted 2 years ago

“.. Repaired but broke twice again then tried to charge me multiple times.”

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Posted 2 years ago

“Fantastic service engineer was very polite and helpful I would definitely recommend them”

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Posted 2 years ago

“I am left feeling very disgruntled with Glotech. I do understand that without actually seeing a broken Washing Machine a diagnosis cannot be made. But to be charged £82 for a technician to come just to look at my machine turn a few switches and then declare that it’s broken ( which I knew already that’s why I called Glotech ) and that I need a new machine and then leave my house to his next appointment after approximately just 9 mins makes me feel like I have paid for absolutely nothing. Why would you not offer a partial refund when very little or no work has been done?. When I called to discuss this matter I was told that Glotech might be able to offer me a discount on installation on of my new machine if I bought it from them, but why would I buy any goods from them when I feel I have been cheated!. I will not be using this company again.”

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Posted 2 years ago

“Did a good job but cost £160 for an hour for 2 appliances so not value for money as there were minor faults and no parts required”

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Posted 2 years ago

“The engineer could not fix my washing machine . He spent 5 minutes in my house but the company refused to refund some of the call out charges unless I bought a washing machine from them but not of my choice.”

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Posted 2 years ago

“Absolutely first class service from start to finish, excellent and thorough engineer. Would definitely recommend this company to anyone.”

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Posted 2 years ago

“I have a problem with my Hotpoint fridge/freezer, making a ticking noise. The engineer who came had been before when I reported it to a local firm. He did not solve the problem then. I chose a different firm this time, but the same man arrived. He examined my appliance, adjusted a couple of things, and assured me it was not a fire risk as I was worried about that. However, the ticking is still there, albeit not as much. In an open-plan lounge/kitchen, it is annoying to keep hearing the tick. The engineer was very pleasant and tried his best to ease my worries, but I still have an appliance which ticks.”

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Posted 2 years ago

“Engineer came over, fixed the issue with immediately. Impressed with the service received.”

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Posted 2 years ago

“Great service, very professional, would recommend 100%.”

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Posted 2 years ago

“The fixer turned up slightly early, but luckily I had just got home. The machine seemed to work O K but I will find out for sure, when, in the next day or 2 I run it. What I would like is a reminder of the other services that go with the the repair which you mentioned when I first booked in. Please send me a reminder”

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Posted 2 years ago

Hello David thank you for the review if you could send an email to repairs@glotech.com with your details and one of the customer service team will be able to respond to your query Thank you

Posted 2 years ago

“Worst company l have ever dealt with. They take your call out money £93 54 they condem your unit they Then give you an exorbitant quote for a replacement when you try to contact them they just fob you off. They have your money they are not interested any more. I don't know how the family sleep at night. We have had to go else where for a new fridge freezer which we got at half the price including installation and taking away the old unit. But with the delay caused by them we had to throw away a lot of food that we couldn't freeze. I am disgusted with the treatment we have had. We are in our seventies and are struggling to live with the cost of living as it is and to have this done to us was the last straw. Shame on you Glotech.”

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Posted 2 years ago

Good afternoon, I am sorry to read your displeasure with the service and I sense your frustration, however in reply I would like to say that you called to make the booking with us on the 24th the engineer attended on the 26th the date agreed with you as the available booking. At this point you could have chosen to try and find a company with an engineer available to attend quicker as our engineer in your area was fully booked until as we say the 26th, a qualified engineer attended, diagnosed and he was able to inform you of the compressor issues had it been repairable this would have been carried out, we then offered you a quote for a replacement appliance, you were quoted a replacement on the 27th. You chose to source the appliance elsewhere as we could not compete with the price. Your faulty appliance was not working effectively prior to your booking and our attendance therefore we are sorry that you had food waste, but this cannot be deemed as our responsibility. We wish you well with your new appliance and hope that it gives you good and long service.

Posted 2 years ago

“Very professional. Arrived on time as scheduled, got the job done . First time dealing with them but really positive . Thank you”

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Posted 2 years ago

Thank you for taking the time to review our service and we are so pleased that our wonderful engineer was able to resolve your repair and as the face of Glotech he provided the excellent service we strive for Thank you again.

Posted 2 years ago

“good system - we didn't use them but will do in the future”

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Posted 2 years ago

thank you, we really do hope that you will use our service when next required.

Posted 2 years ago

“Booked an appointment. Appointment was confirmed. Booked a day off work to allow for the work to take place, just had a call to say that there are no available engineers and will have to rebook the appointment. Unacceptable to be called on the day of the appointment to be told no one’s coming. Why allow the appointments to be confirmed when there aren’t engineers available? Complete waste of time.”

Helpful Report

Posted 2 years ago

Good afternoon I am sorry to read that your booking was unsuccessful. I can see from the system notes that you booked online on the 2nd and the online booking system should have sent out an automatic reply to you saying that a member of the customer service team would be in touch to confirm until that point this is only a provisional booking. You were contacted on the morning of the 3rd, We take on board your criticism of the delay in response and will be looking at the speed with which the team would be able to respond to the online bookings making the service more efficient. Thank you

Posted 2 years ago

“Unfortunately, your engineer could not mend our CDA fridge. It hurts when you have to pay to find out your fridge is unrepairable.”

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Posted 2 years ago

“Service engineer did not show up or provide a reason for not attending the appointment”

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Posted 2 years ago

“Glotech sent out an engineer in August. He diagnosed a small washer part missing in fridge freezer door. It's now November. This isn't fixed but obviously I been charged for this job. Many calls later I have given up waiting for this to be sorted out. Apparently unable to source the part. Will not be using again. V disappointed and out of pocket”

Helpful Report

Posted 2 years ago

Thank you for reaching out I have asked one of our engineer managers to investigate this and then I would be able to confirm and give you a full reply Thank you

Posted 2 years ago

“Engineer arrived on time and checked out our cooked professionally. Pleasant experience.”

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Posted 2 years ago

“Very poor service as my appointment was cancelled and no-one from Glotech let me know. I took the time off work especially to give access to the engineer. I will not be using Glotech again.”

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Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,666 reviews