Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and prompt service. Recommendation on how to prolong product life given as after care service”

Helpful Report

Posted 1 year ago

“My fridge freezer was not repaired and came out on two occasions and couldn’t tell me the fault although I waiting on refund on parts it cost me £83 for nothing”

Helpful Report

Posted 1 year ago

“Brilliant work by Alex, thorough and clear”

Helpful Report

Posted 1 year ago

“Easy to book, came promptly within the stated time range and fixed my washing machine problem. I will happily use this company again if needed.”

Helpful Report

Posted 1 year ago

“I would not use Glotech again ! Despite clearly describing the problem in the booking form along with the make & model of the Washing Machine, they still proceeded with a visit and charged me £90 for a 5 minute visit to tell me that a repair would cost more than a new washing machine. I feel this probably happens quite a lot. Their website does not mention anywhere that the £90 fixing fee would still be charged even if the machine cannot be repaired. To add further insult, I received an email afterwards: "We hope your Zanussi Freestanding Washing Machine is back to its normal self and giving you a helping hand with your daily household chores!" & "Now that your appliance is back up and running why not protect it against any further breakdowns?" Not happy at all. That's time and money wasted.”

Helpful Report

Posted 1 year ago

“Very good service, clear communication and a dishwasher working again in no time.”

Helpful Report

Posted 1 year ago

“Kingston was very courteous and helpful even though a repair was not completed as it did not make economic sense.”

Helpful Report

Posted 1 year ago

“No engineer turned up and when I called customer service they simply said they didn't know why and there was nothing they could do. they did not seem surprised. Not even an apology for the wasted time.”

Helpful Report

Posted 1 year ago

“I would like to say thank you for your amazing service. Friendly phone calls and a quick appointment. If I have any further problems with any of our appliances,I will have no hesitation in contacting you Thank you”

Helpful Report

Posted 1 year ago

“Our fridge/freezer broke so we called Glotech. Failed to find the problem in 2 visits. They tried to charge us £80 for a new piece. We went to some one else and they found ice had blocked the back and r didn’t need any new pieces.”

Helpful Report

Posted 1 year ago

“Alex provided great service.”

Helpful Report

Posted 1 year ago

“Alex provided great service.”

Helpful Report

Posted 1 year ago

“Good friendly service”

Helpful Report

Posted 1 year ago

“I had a problem with my washing machine tripping the Circuit. I called Glotech, an engineering came 3 days later, did some tests and ordered the part. The new part was fitted 2 days later. Arrived when they said and the price was fair. Very happy with the service.”

Helpful Report

Posted 1 year ago

“The Engerniear came in to My house with the full knowledge about my wine cooler after I left a note about the faults that where wrong with it and then he was in my house 30 seconds opened the fridge door and said we need a new compressor and the office will call me tomorrow with a quote for the part supplied by them and then charged me £95 for the visit. Next day I had to call the office as they never made contact and the person who answered my call was so rude he actually laughed when I told him about the situation that happened the day before with his engineer he thought it was funny a man spent 30 seconds in my house and only opened the wine cooler door and diagnosed that it needed a new compressor without even looking at the back the back wine cooler and left with £95 oc my hard earned money and to add insult to injury the customer help line told me a new compressor is £729 for the particular model and that includes free fitting that was included in my call out fee of £95 please these people are a joke and only out to get the call out fee I am asking you to try other companies I also managed to get the same compressor for £145 on line and it was the same make and model”

Helpful Report

Posted 1 year ago

“Very please with repair and quick visit”

Helpful Report

Posted 1 year ago

“Not professionals! I have booked an engineer for my dishwasher and on the day of the visit they called and cancelled it because the engineer had called in sick. Made another booking, a week later. I received a call from the engineer 8.00 in the morning informing me that he will be arriving in 10 min. I kindly asked to give us 20 min to take our child to school. He agreed but still arrived at the house in 10 min and he started talking to my wife, in a not so polite way, that he can not wait because it is not cost effective, about things in the contract that we had agreed and left. This discussion took place for about 15 min, in which my wife could have dropped the child and returned. Also, my wife had to book 2 days off to be home for the visits that never happened! As about customer service, was not helpful at all! It is sad when you realise that they just care about their own profits and nothing else!”

Helpful Report

Posted 1 year ago

“Absolutely brilliant! Easy to book, arrived on time, did an excellent job. Will definitely use you again - thank you very much”

Helpful Report

Posted 1 year ago

“Unfortunately the repairman who visited said the part I required was no longer available. Charged me the call out fee and off he went. Felt very undervalued as a customer and probably didn’t fully understand the terms of business. I won’t however be using this service again. I feel if the product isn’t viable to repair the call out charge should be waived, 😠”

Helpful Report

Posted 1 year ago

“Your engineers came out on Thursday this week following my visit earlier to your showroom when I spoke to Josh. After inspecting my built-in fridge freezer they advised me it was "Finished" and I should consider replacing it. Later that day I called into your showrooms again and was seen by Amy. I placed an order for a New Bosch Fridge Freezer and gave Amy a deposit for this order which I understand will be supplied and fitted this coming Thursday, the 1st June While writing this I would mention that I telephoned Glotech last Friday afternoon to confirm that my old units would be taken away and disposed of. The gentleman who answered the phoned spoke to me in a manner I considered abrupt, sharp, and unpleasant and which I found annoying. This was in complete contrast to the very pleasant way I was handled by your two members of staff, Josh and Amy who are both a credit to your Company. I have dealt with Glotech before having purchased my existing fridge/freezer from your company in October 2009.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews