Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from Alex. Very honest and helpful in helping me disconnect my fridge.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We're so happy to hear that brilliant service from Alex and he helped you disconnect your fridge. Your positive review means a lot to us and we appreciate your feedback. Thank you again for your support!

Posted 1 year ago

“Great your washing machine man was great and explained everything to me”

Helpful Report

Posted 1 year ago

Thank you so much, Susan, for the 5-star rating we appreciate the review and feedback. We are proud to know that our Engineer was able to explain everything to you and that you had a good experience. Thank you for choosing Glotech Repairs!

Posted 1 year ago

“Your technician was very knowledgable and polite. He diagnosed the fault fairly quickly and unfortunately we needed to replace the machine. He was very polite and i felt confident with his assessment.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Glotech Repairs. We're glad to hear that your engineer was knowledgeable, polite, and diagnosed the fault quickly. We understand that in this instance, the machine unfortunately needed to be replaced which is disappointing for you. Thank you once again for your positive review.

Posted 1 year ago

“Poor communication - Delayed service. Would NOT recommend.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Glotech Repairs. Your review is not verified and I am unable to confirm the details for your booking to investigate We appreciate your honest feedback and we apologize for the poor communication and delayed service you experienced. We have always strived to ensure our customers have the best experience possible, and we understand how frustrating it can be when that doesn't happen. Please could you email the customer service team repairs@glotech.com with all of your details Can you tell us more about the communication and delay that you experienced? We want to make sure that any issues like this don't happen again.

Posted 1 year ago

“Machines sorted quickly and efficiently thank you !”

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Posted 1 year ago

Good morning and thank you - this is a great little review showing just what Glotech aim to do.

Posted 1 year ago

“Good communication before visit, confirmed date and time, cost, what to expect. Engineer called before he arrived, which was on time with the correct part. All went well and he gave us some advice on looking after the heating element. Polite and efficient.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating! We're glad that we have been able to provide you with a reliable service and are please the engineer was able to advise on future care of your appliance.

Posted 1 year ago

“Alex arrived promptly and fixed the fault promptly”

Helpful Report

Posted 1 year ago

Thank you so much for this 5 star rating! We are thrilled to hear that Alex arrived promptly and fixed the fault promptly which is great news. We always strive to provide the best service experience and appreciate the feedback. Thank you!

Posted 1 year ago

“Alex arrived promptly and fixed the fault promptly”

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Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs! We are so glad to hear that Alex arrived promptly and fixed the fault promptly for you! We really appreciate your review.

Posted 1 year ago

“Alex was prompt, helpful and gave me excellent advice about the need to replace this ten-year-old machine rather than attempt a repair which would probably not extend its life.”

Helpful Report

Posted 1 year ago

Thank you, Gillian, for your 5 star rating of Glotech Repairs! We appreciate your review and feedback about Alex's service, and we're glad that he was able to provide you with helpful advice regarding the economical repair of a 10year old appliance. We thank you for your business!

Posted 1 year ago

“Alex was very helpful, resolving our issue quickly. Very apologetic too. Thanks very much”

Helpful Report

Posted 1 year ago

Thank you so much for giving Glotech Repairs a 5 star rating! We really appreciate it. We're glad to hear that Alex was able to help resolve your issue quickly Thank you for taking the time to leave us the review and feedback!

Posted 1 year ago

“Very good Alex”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We are so happy to hear that you had a great experience with Glotech Repairs.

Posted 1 year ago

“Although the company was quick to get an Engineer out to us to diagnose the issue and take our money for the work and the required part. Unfortunately they were absolutely shocking in finishing the job. Changed appointments 5 times on us. Being told the part was in then not in with another change of appointment. Really disappointing service to be honest.”

Helpful Report

Posted 1 year ago

Thank you for the feedback Mr Brown We are truly sorry for the disappointing service that you have appear to have encountered, especially about the changed appointments and being told that the part was in when it wasn't. We understand how frustrating this experience must have been and we appreciate you taking the time to let us know about it. Please could you email the customer service team repairs@glotech.com for the team to investigate fully as this is not at all the experience Glotech aim to provide Thank you

Posted 1 year ago

“Competitive price promt repair with a well informed engineer !!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We're thrilled you love our competitive price and prompt repair services with knowledgeable engineers. Your feedback is really appreciated.

Posted 1 year ago

“Alex was very pleasant. Service with a smile”

Helpful Report

Posted 1 year ago

Thank you so much for giving Glotech Repairs a 5 star rating! We are so glad to hear you had such a pleasant experience with Alex and appreciated his great customer service - service with a smile!

Posted 1 year ago

“Impressed with the service from start to finish. Professional and billed exactly as per original quote. Recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We are so glad to hear that you were impressed with the service and that the experience was a professional one! We also appreciate your kind reference to our billing process, we do strive to have a clear and open pricing policy. Thanks again and we look forward to continuing to provide you with exceptional service should you require us again in the future.

Posted 1 year ago

“Brilliant service from Alex. Quick efficient and effective. Highly rated service.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs! We are thrilled to hear that you have had a great experience with our Brilliant service from Alex one of our team of great engineers. Quick, efficient and effective - we are so glad that you gave us a highly rated service!

Posted 1 year ago

“I am looking at Reviews,and amazed to see there is no action or comments from Glotech about 1*2* reviews.They only replied to 4*5*. Do they really care to improve their service ? I have recently ask them for service and will be posting the horrible way they provide service.”

Helpful Report

Posted 1 year ago

I am sorry that due to staff shortages / illness in the office we have been unable to dedicate a person for the reviews to have investigations further than acknowledgements of the feedback for these type of reviews prior to replying to the full reviews. If a complaint is sent to the customer service team repairs@glotech.com it will be reviewed fully by the team in office as part of the normal daily procedures and would not be missed in this way. The reviews page is not looked at for individual feedback and investigations as we would anticipate a customer reaching out to the team and if necessary the customer service manager. I do hope this assists your query Thank you

Posted 1 year ago

“Although he had bad news about the freezer, Alex was very helpful in explaining althea issue and offered helpful advice”

Helpful Report

Posted 1 year ago

Thank you for giving Glotech Repairs a 5-star rating! We're pleased to hear that Alex was so helpful and offered helpful advice, when appliances are beyond economic repair it is very disappointing. We strive to provide top-notch service to our customers and we're glad Alex was able to provide you with that.

Posted 1 year ago

“Knowledgeable engineer who quickly found the fault”

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Posted 1 year ago

Thank you for the review your feedback is really appreciated.

Posted 1 year ago

“Alex was fantastic - sorted it out very quickly”

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Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs and for being a repeating customer! We are delighted to hear you had a positive experience with Alex - he did an excellent job of sorting things out quickly! We really appreciate your feedback and loyalty. Thank you again!

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews