Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fixed the fault asap, very good....but a second fault appeared and has yet to be fixed...so not yet finished. Keith”

Helpful Report

Posted 2 years ago

Good Afternoon Keith, We're very happy to hear that you had a very positive experience with all areas of the company. I have sent you a private message in order to understand the second fault further. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“The freezer repair engineer was an obvious expert in his trade. Very efficient and very straight, not trying to say that more work was required than was necessary.”

Helpful Report

Posted 2 years ago

Good Afternoon Gordon, We're very happy to hear that you had a very positive experience with all areas of the company. We're also glad to see that you felt the interaction was honest and courteous. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Fantastic repair of the fridge, very quick and very professional. If I have any future issues I will definitely be using them again.”

Helpful Report

Posted 2 years ago

Good Afternoon Pat, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We are happy to see you would consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“A very prompt and effective service that we would certainly use again.”

Helpful Report

Posted 2 years ago

Good Afternoon Lyn, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Your service was really efficient and the engineer was very pleasant. I would happily recommend you or use you again.”

Helpful Report

Posted 2 years ago

Good Afternoon, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“The engineer told me that our Miele fridge freezer needed a new ice maker as it was jammed and unable to be fixed but that he was unable to get the part. He assured me that ‘someone will get in touch and advise whether a Liebherr part would fit instead’ No one contacted me at all- I rang and left two messages after hanging in queues for a long time and I also left a text message- no reply from anyone at all. I’ve wasted time and money with this company. The Miele engineer is here now and has fixed the ice maker- a v small part required- a common fault in older ice makers. I’m disappointed and surprised at the total lack of customer service with glotech”

Helpful Report

Posted 2 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. We have sent you a message privately in order to further understand what could have caused this. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 2 years ago

“Engineer arrived ahead of time and did the job very professionally and also offered advice on other matters. Very impressed with the company overall.”

Helpful Report

Posted 2 years ago

Good Morning Jon, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Absolutely appalling Fridge failed on Bank holiday Friday ..rang Tuesday after the bank holiday explaining that as a cancer sufferer my medication has to be refrigerated ( they dont offer emergency service )they offered an appt the next day . This was confirmed by two of their staff , both of whom asked for the call out charge in advance . Two hours later they text ( don’t even have the courtesy to call me ) and say that they have to put the appt back another day ! I wouldn’t mind but all of all appliances which we have bought over the last twenty years have been from Glotech ..so we have been loyal customers ..they on the other hand have behaved appallingly . Go elsewhere ..”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

Thank you for leaving us a review. We apologise for any inconvenience caused by this. I have looked into this on our system and can see that the engineer due to attend initially has been signed off. We then rearranged another engineer's full diary to accommodate a sooner appointment for you, resulting in the appointment being moved just 1 day later rather than 3. We really appreciate your loyalty and have done everything we can to avoid the appointment being moved too much.

Posted 2 years ago

“Repair to dishwasher. Good office staff and engineer. No complaints. Will use again.”

Helpful Report

Posted 2 years ago

Good Morning Ken, We are glad to see that your dishwasher was fixed quickly and without issue. We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Avoid Avoid this company!! The guy who turned up to repair my fridge said it can be fix and as soon as we get the part we will get in touch BUT someone contact me and said your fridge can’t be fixed !! I contact the fish & paykle and they said I CAN be fixed ! I have been charged £117 and now no one answer the phone !!!!”

Helpful Report

Posted 2 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. We have sent you a message privately to further understand what could have caused this. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 2 years ago

“Engineer was very efficient repairing the element.Satisfied customers and will call upon the company again.”

Helpful Report

Posted 2 years ago

Good Morning, We're glad to see that your oven was able to be fixed effeciently. We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Glotech engineer said I needed a new thermostat and door hinges and would not repair my cooker until I paid £93. So I paid him and he said he would be back with the parts and fix,no sooner he had left my house I recieved a call from Glotech saying they could get not get the parts for my cooker and I would not get my money. I found company's on line who would supply me with the parts. Glotech were adamant they would not fix my cooker even if I got the parts. I rang a local domestic engineer who came and diagnosed my cooker as an element fault and replaced it with a new one, my cooker is now working nicely. I feel I've been ripped off by Glotech not only did they misdiagnose the fault they took off with my money, As a pensioner I won't be so trusting next.”

Helpful Report

Posted 2 years ago

Good Morning Michael, We are very sorry to hear that you considered your experience with us a negative interaction. The fee that you paid is illustrated as a call out and labour fee for our engineers to attend the property to understand the problem further. After this original visit, you are not charged any further for these visits. In this instance, the suppliers that we use are some of the UK's biggest and unfortunately were not able to locate the parts needed for your situation. Once again we apologise for this inconvenience and we hope you consider us in the future. Regards, Glotech Repairs.

Posted 2 years ago

“Pleased with the response by your engineer. However, I found the call out charge excessive as the faulty knob on my oven turned out to be obsolete and could only be fixed by applying a drop of superglue to it - £93.54 is rather a lot for a small amount of glue !! Other than that - everyone I dealt with was very polite.”

Helpful Report

Posted 2 years ago

Good Afternoon Jan, Firstly we would like to say that we are happy with the experience in relation to the booking process, engineer interaction and the politeness of our team. Concerning the issue with the price; the fee paid is a standard call-out and labour fee for the engineer to attend to the property to understand the matter at hand. Until the engineer arrives we are unable to fully diagnose the problem and in response know the part needed and the availability of the part also. We would like to apologise once again and hope you consider us in the future for any further problems you may have. Regards, Glotech Repairs.

Posted 2 years ago

“excellent service very professional work and left place clean”

Helpful Report

Posted 2 years ago

Good Afternoon Derek, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Engineer was brilliant, thoroughly checked washing machine and advised that I had been worrying about the wrong thing!! Will use company again (probably to order a new circuit board!). Very satisfied with service.”

Helpful Report

Posted 2 years ago

Good Morning, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“A simple way to book in and get a view on a repair etc. Sadly they couldn't fix the machine because Bosch are the only company that can programme the inverter board. They kindly refunded the fee because they couldn't do anything which was great.”

Helpful Report

Posted 2 years ago

Good Morning, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We apologise again that we were unable to fix this issue however we hope you consider us in the future for any other problems. Regards, Glotech Repairs.

Posted 2 years ago

“Easy to book online. Courtesy call on the day to let me know when the repairer was going to arrive. Job done quickly!”

Helpful Report

Posted 2 years ago

Good Morning Richard, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 2 years ago

“Appointment was delayed a week ( obviously can not help illness) The technician came and told me my fridge wasn’t worth repair and the call out was £93 in a total of ten minutes. He told me he had sent a email to the sales office and someone would call me with a quote. Unfortunately they didn’t. I rang the second day and was told they would either ring me or send me a quote by email , unfortunately once again they didn’t! So they lost a sale and I lost £93 !!”

Helpful Report

Posted 2 years ago

“I booked a repair for an available date on their website for the next day being emailed saying I would get a call to confirm. The next day, an hour into the repair window, I got a call advising the first available date was 8 days away!! This is not good customer service! I suggest you look at your website and ammend the available dates so that prospective new customers are aware of the delays in getting their machines looked at! Wouldn't recommend and will never trust them again!”

Helpful Report

Posted 2 years ago

Good Afternoon, We are very sorry to see that you have not had a positive experience. When booking online we provide a selection to book the date that is personally desired by you as the customer. Unfortunately, this is not always possible for us and we always look to find the next available date that will benefit you the most. We apologise again that in this case, we were not able to help you however we hope to be an option the next time you may have an issue. Regards, Glotech Repairs.

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews