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Glotech Repairs Reviews

4.2 Rating 4,664 Reviews
79 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.2
Based on 4,664 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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J Semple
Verified Buyer
“George was very efficient and found the problem with my washing machine very quickly. I would use Glotech again. Many thanks Jen”
Helpful Report
Posted 3 months ago
R
Verified Reviewer
“"Cowboys"! Nothing short of this. My dishwasher was not heating. After barely 10 minutes spent on the machine, the engineer said (and wrote) that I would need a new controller AND a new heater. Glotech (Ben of Lovegrove Engineering/ Essex Branch) insisted on payment for both in order to proceed. Indeed the engineer even wrote that there was no power to the heater so justifying the new controller as well as that the heater was not working. Knowing that the two both failing together would be incredibly unlikely, I decided to do the repair myself. My first discovery was that there was good power to the heater so what they had written was completely false. The controller was in perfect working order. Note that the controller costs £137 whereas the heater was £30 (£40 if from Glotech). I have therefore paid £84 for a call out that created an invoice for further work under false pretences so am thankful that I went no further. I offered Tasha of Glotech Essex the opportunity to refund me in the hope that this lack of integrity stopped short at the engineer. No such luck. No response now four days after my email. After phoning George of Glotech main office he said that someone would get back to me. Although he had only an hour on a Friday no one came back to me even to say that they would need a few days to get to the bottom of it.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Crooks. Do NOT use.”
Helpful Report
Posted 3 months ago
N Mann
Verified Reviewer
“A disastrous experience from beginning to end. I would not use Glotech again under any circumstances. Everything went wrong from the initial visit by an engineer through to trying to get my money back from them.”
Helpful Report
Posted 4 months ago
J Chouler
Verified Reviewer
“Friendly and knowledgable staff on both visits. Recommended”
Helpful Report
Posted 4 months ago
C
Verified Reviewer
“I had excellent service from the Glotech engineers who attended, particularly Paul who came twice. He spent some considerable time assessing and solving the problem with my American fridge freezer, which appears to have been successful. He also arranged for return and reimbursement of an unused part. Service team were always friendly and helpful”
Helpful Report
Posted 4 months ago
S
Unverified Reviewer
“Engineer came and Check the Fridge first he told me can fix it after don’t waste your money buy new fridge 2 minutes spent time he never try after £100 charge from me with out noting I received email invoice £84 he changed me Extra money I never recommended this company agin.after I went read all reviews one 🌟 same done every where engineer never done the job charged money VERY CARE FULL”
Helpful Report
Posted 4 months ago
S
Verified Reviewer
“PLEASE PLEASE DO NOT BOOK THIS COMPANY ENGINEER CAME AND ONE MINUTE CHECKED BUY NEW FRIDGE BUT HE CHARGED £100 NOTHING HE DONE VERY POOR , I NEVER 👎 EVEN GIVE ONE START , 👎👎👎👎👎👎👎👎👎👎👎👎👎👎 EASILY MAKING MONEY WITH OUT WORK”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“The engineers, Andrew and Danny, repaired my washing machine and were very friendly and efficient. I would recommend their professional service.”
Helpful Report
Posted 4 months ago
G
Verified Reviewer
“Couldn’t NOT recommend these people enough, it was a complete waste of ten minutes to be told to try to defrost or buy a new one, customer service was utterly useless, the engineer was only concerned about taking payment and leaving as quick as possible! Had another company find the fault and was fixed same day and were LESS EXPENSIVE!”
Helpful Report
Posted 4 months ago
O
Unverified Reviewer
“Do not use them Scammers! They say they will help you and repair it. You pay for the 1minute visit where the guy tells you cannot be fixed, or could be done by external company at very high cost. But! Do not worry! They have great discounts for new appliances instead!!! S C A M M E R S ! ! !”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“AVLOID. Terrible customer service very unhelpful. The one star reviews now make sense.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Do not use, they don’t show up, don’t call to check either so you’re just sat at home all day waiting for them. Won’t be using again ever.”
Helpful Report
Posted 5 months ago
C
Verified Reviewer
“Absolutely brilliant service, , booked an appointment straight away, brilliant engineer who fixed our dishwasher and also gave us some great advice. Thank you so much, we will definitely recommend you and always use your company now”
Helpful Report
Posted 5 months ago
A
Verified Reviewer
“Absolutely unprofessional. We are family of 7 with a disabled and elderly parents. I have been paying 13 per month for washing machine repair insurance. It's been a month since we have been going through replacement they still charging me for delivery and installation. I booked a slot for Monday when I called they said its for Wednesday you have miss understood. I took a day off from work I called to check what time in engineer coming and they told me unfortunately not Wednesday he will be cuming Thursday. I would not recommend anyone to go through this if I saved those £13 per month should have saved enough to replace it myself without chasing them and going through all this hassle”
Helpful Report
Posted 5 months ago
S Matthews
Verified Buyer
“Hashim was excellent. Called ahead to let me know what time he was arriving and was here on time. Efficient, tidy and sorted out the issue and checked everything was in order.”
Helpful Report
Posted 5 months ago
H Cole
Unverified Reviewer
“I contacted Glo Tech for the first time and Maria was amazing from start to finish! She is very knowledgeable, she went above and beyond. Will definitely use Glo Tech again. Thank you.”
Helpful Report
Posted 6 months ago
D
Unverified Reviewer
“Service is not good, I haved problem with washing mashine maked voice man come check may 9 now is okay wee can to used is be work good. Next day washing mashine is not more spin, call to service say maked new apoiment and steel nothing. Service taked money and don't do job. Not happy whis service!”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“Engineer came look at fridge as I reported I Had a leak on the bottom left corner, he looked in the fridge said Nothing wrong after less than 5 minutes, I charged me over 112£ Called company back as leak continued, engineer come the next week pulled out the fridge, daisy Had a leak in the pipe, that he does not fix this, & I had to get a ply. Called on outside plumber? He replaced a small washer at the bottom of the fridge in the back, no Leak in the pipe, I called the company explaining the situation, while they were sorry could not refund the full amount as it was their call out charge, but they offered me 12£ Not happy with the service at all. Would not trcommend”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“A scam do not use”
Helpful Report
Posted 6 months ago
Glotech Repairs is rated 4.2 based on 4,664 reviews
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