Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service from Alex”

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Posted 1 year ago

Thank you for the feedback for Alex we really appreciate the time to raise the review.

Posted 1 year ago

“Engineer never attent”

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Posted 1 year ago

“Your engineer called Tues 14th March to look at my Smeg dishwasher, the door handle of which is quite definitely faulty. I hadn't been able to use it for 2 weeks at that point as I couldn't open the door. Your perfectly pleasant engineer opened the door in an instant and showed me how to open it too, so I can now use it. Nevertheless, it is a task now trying to open the door, whereas it never was before and it quite definitely is not the way it should be. My expectation was that the door handle would be restored to its original state. So I paid around £81 for the call out charge and wished I hadn't bothered to contact you. Although I can now use the dishwasher the handle on the door is still faulty.”

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Posted 1 year ago

“Very helpful booking repair appointment Monday afternoon and call-out was most reasonable of all the numbers I'd been given by LG , the engineer telephoned in advance of call. Was slightly disappointed that despite me saying it was a door lock for an LG machine on the phone, the engineer only had a Samsung part on his van, part had to be ordered but arrived the next day. due to weekend could not be repaired until Monday, hence without a washing machine for 8 days, had to visit launderette which cost me £24 for 3 machine loads! Engineer arrived within Mondays allocated time slot, called in advance and repair was carried out in around 20 mins. Part cost had already been quoted and paid engineer on visit, so happy my machine is working again and would use again, just wish they had taken notice that my machine was LG and made sure something simple like a broken door lock was available as this held up my repair.”

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Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

“Alex was great”

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Posted 1 year ago

Thank you for the review for Alex we appreciate the feedback.

Posted 1 year ago

“Alex came on time fix everything at no time . Very happy customer received professional service 😀”

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Posted 1 year ago

Thank you for taking the time to raise this review for Alex- we will pass this on as the feedback is really valuable to us

Posted 1 year ago

“Tony was very helpful who checked our machine.”

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Posted 1 year ago

“A week after booking I got a call the day before the appointment to say they didn’t actually have anyone available for the date of booking. I cancelled the booking.”

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Posted 1 year ago

“Good service from Alex”

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Posted 1 year ago

Thank you for the feedback for Alex we appreciate the review.

Posted 1 year ago

“Alex was quick, informative and solved the problem straightaway.”

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Posted 1 year ago

Thank you for the review for Alex we really appreciate the feedback.

Posted 1 year ago

“Alexwas very helpful and explained the problem clearly. Very happy. along with sound advice on the final resolution”

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Posted 1 year ago

Thank you for the lovely review which will be passed back to Alex we appreciate your feedback.

Posted 1 year ago

“Alexwas very helpful and explained the problem clearly. Very happy. along with sound advice on the final resolution”

Helpful Report

Posted 1 year ago

Thank you for the review for Alex we really appreciate the feedback which will be passed to him.

Posted 1 year ago

“I found the company efficient and friendly in organising a visit for repair and the engineer knew his stuff, This would have been a 5 but no alternative solutionwas offered when found that parts needed were obsolete so repair could not be done”

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Posted 1 year ago

“Responded promptly to my request for a repair. Gave me a morning slot,starting at 8.00 am,but I got a text from the engineer saying he would be here between 7.00 and 8.00/ So I had to get up early. Arrived 0715, examined the machine. Told me it was beyond Economi rc repair - which I accepted as it was over ten years old. Got a bit confused when I later got a message after the repair asking me if my machine was workng well now. Clearly whoever sent the message hadn't bothered to check if the machine had been repaired. In soite of that overall excellent prompt service”

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Posted 1 year ago

“Great service. Very easy book. Appointment made and arrived when due. Friendly service and all sorted. Would definitely recommend.”

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Posted 1 year ago

“Many thanks. Very prompt scheduling of engineer visit. Engineer clearly knew what he was doing and quickly resolved the problem with our Liebherr fridge freezer. Would def use again if required”

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Posted 1 year ago

“Alex was extremely helpful analysing the fault and advising the most economic way forward. Thank you. Charlie__brown@lineone.net”

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Posted 1 year ago

Thank you for raising this review and the feedback to Alex - we really value this and our wonderful team of engineers do too!

Posted 1 year ago

“Alex & Jerry, did a quick tidy and efficient repair. Many thanks.”

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Posted 1 year ago

Thank you for the review and feedback for our engineer team .

Posted 1 year ago

“Good response for dishwasher not working, engineer diagnosed problem quickly, bad news is a new dishwasher required”

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Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews