Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,664 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a repair for AM. on the 30th August and this was confirmed by email. Later that day I received a call advising that the engineer could not attend in the morning but would arrive between 13.00-15.00hrs, which was not ideal but I agreed to this. The following day I called to ask when the engineer was likely to arrive and I was put on hold and then the call was cut off. I rang back another 2 times and exactly the same thing occurred. Eventually, I was told that the engineer would not able to attend today and that the earliest I could now have a call out would next Monday and I was then cut off again When I rang back for a fourth time I was told that your system automatically cuts calls off if they are on hold for a long time which is absolutely appalling that they treat customers in such a way. After such a terrible level of service that I had received I felt that I would not be able to trust Glotech and cancelled the call out. Overall this was a complete waste of my time and with this awful level of service, these people should be avoided.”

Helpful Report

Posted 1 year ago

“Incompetent and Inexperienced on Modern Dishwashers (especially Miele). After reading several good reviews we thought Glotech repairs would be a good choice to look at an F25 fault on our Miele G7102 Dishwasher. It had given us excellent results on daily use over the last 30 months. We gave all the appropriate fault code make/model/serial number data to the call centre when making the booking, so we expected a good outcome from the visit. The Glotech technician attended on the day and at the time agreed, however he readily admitted that he had never seen a "Miele Dishwasher and really didn't have a clue". He plugged in a wall mains socket tester, that confirmed out kitchen ring main was in good condition / safe. He then laid the machine on the floor and removed the bottom panel. Unfortunately this put water into the circuit board area. Miele confirmed that NONE of their dishwashers should ever be laid horizontal for this very reason. Without doing a single electrical test he made a list of new parts that would be required and left. We then received an invoice for his "investigations" together with a long list of parts required. Luckily both my wife and I are electronics engineers and realised our mistake in asking Glotech Repairs to have a look. We then contacted Miele who quickly rectified the problem, after drying the PCB's. The machine has worked faultlessly since. We refused to pay for the Glotech technician, as he didn't know what he was doing, potentially damaged our machines delicate electronics and basically listed every moving part in his "diagnosis". We have explained our reasons for not paying in three phone calls and eight emails. Today we have received threatening letter, with an inflated £25 charge for debt collecting and more charges to follow. To avoid the incompetence of this technician, wasted time, delayed repair and potentially expensive litigation We suggest that you go elsewhere for your repair. Date of experience: 27 July 2023”

Helpful Report

Posted 1 year ago

“Very impressed with knowledge from engineer, slightly pricey call out charge.”

Helpful Report

Posted 1 year ago

“My first experience with Glotech. Found them very quick and efficient. Nice friendly engineer. Phoned 30 mins before to let me know he was on his way. Callout charge a bit steep but only paid for parts on consequent visits. Would use them again.”

Helpful Report

Posted 1 year ago

“Polecam szybki i sprawny serwis,”

Helpful Report

Posted 1 year ago

“Engineer courteous and helpful bu I had to pay the call out fee for a repair that would be as dear as a new machine. So in fact I paid £89 for nothing except some advice.”

Helpful Report

Posted 1 year ago

“Pre visit comms very good, engineer arrived as expected and cooker repair done and sorted within an hour. Really please, thank you”

Helpful Report

Posted 1 year ago

“Excellent service and reasonable prices. Friendly and punctual staff. Simon, the engineer was very helpful.”

Helpful Report

Posted 1 year ago

“Good service. Engineer on time. Not too expensive.”

Helpful Report

Posted 1 year ago

“The operative arrived on time, quickly determined the source of the problem and put it right. He was friendly and professional. Very satisfied.”

Helpful Report

Posted 1 year ago

“Excellent prompt reliable”

Helpful Report

Posted 1 year ago

“I was very impressed with all communications with this firm from email to telephone to engineer. I was would definately use them again”

Helpful Report

Posted 1 year ago

“Effective repair.”

Helpful Report

Posted 1 year ago

“I phoned on Thursday and you said you would phone back to date I have received no calls.it is regarding my nerff 1 am 90 but I think the pipe which clears the water needs to be cleaneddishwasher.I have had 4 visits and the machine is still dirty. I would have thought that a engineer would have spotted this . I would be pleased of your comments”

Helpful Report

Posted 1 year ago

“Polite and considerate staff Arrived on time. Clean and tidy work”

Helpful Report

Posted 1 year ago

“Always wary of using anyone for repairs because of horror stories but Glotech are FANTASTIC!!!! Explained everything in plain English, showed me where the problem was on dishwasher and gave other really helpful tips too!! I couldn’t t recommend a better company. Glotech will be my go to company from now on.”

Helpful Report

Posted 1 year ago

“Amazing service from the first call to the engineer. Would definitely recommend and use again.”

Helpful Report

Posted 1 year ago

“Very efficient service. The engineer was on time and was able to help even tho the dryer is terminal!”

Helpful Report

Posted 1 year ago

“Fourth call out for repairs to a dishwasher that they have never successfully repaired. Three times an engineer has failed to turn up on the day,each time costing me an expensive day's holiday. No record of any job booked in today despite two separate Glotech agents telling me my appointment was today, one as recently as Tuesday. When I ask to speak to a manager, I'm told that there isn't one available until Monday. Between loss of earnings and the cost of the plan I could have bought two new dishwashers instead. Can someone please make this right for me”

Helpful Report

Posted 1 year ago

“Fridge door replaced quickly and efficiently. Good communication from the engineer about arrival time. Subsequent small problem efficiently dealt with.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,664 reviews