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Glotech Repairs Reviews

4.2 Rating 4,669 Reviews
79 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.2
Based on 4,669 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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R Harris
Verified Buyer
“Excellent service. All within allocated appointment time.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Buyer
“Easy to make an appointment. Efficient service but really surprised how much I was charged for the part as I could find exactly the same on line for quarter of the price.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
C Singleton
Verified Buyer
“Excellent service & reasonable rates. Will definitely use again .”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Reviewer
“From the outset of booking for a repair and Jess who came to repair my oven, it has been a easy process. Very happy with the work. Jess is a lovely lady, she was very confident and repaired my oven in well under an hour. I would recommend Glotech as a company and a big thanks to Jess who has my oven up and running again.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
G C
Verified Reviewer
“On 12th January Glotech engineer visited and found the fault with my Miele dishwasher and charged me £351. He said he would return with the spare parts. He finally returned on 4th March and said the problem was something else and he could not repair it. On 9th March I was refunded £237. So nearly 2 months without the dishwasher, endless calls to Glotech call centre waiting for up to an hour each time, having to listen to Glotech’s absurd annoying messages whilst waiting to speak to an operator and £114 out of pocket and dishwasher still not working. I won’t be using Glotech services again and certainly won’t recommend them.”
Helpful Report
Posted 2 years ago
Good morning Greg, I apologise for your experience with Glotech Repairs. I can confirm I have passed your feedback onto management. Kind regards,
Posted 2 years ago
L Johnston
Verified Buyer
“I have used Glotech twice. On both occasions the appointment slot I chose online has been changed. This is not flagged in the subject of the confirmation email, but in the body, so you have to check this carefully. On the first occasion I cancelled because the time slot was not suitable. This time I accepted and the engineer was excellent. He diagnosed the problem and I did not need any further repairs. I do have one other complaint however which is that after my call out appointment was confirmed I received a phone call from someone asking me to pay for the callout. I immediately thought this was a scam call and reported it to Glotech. They assured me it was a valid call, however I thought this was an odd way of working in current times.”
Helpful Report
Posted 2 years ago
Good morning Lynn, Thank you for taking the time to leave Glotech Repairs feedback, we really appreciate it. With regards to our online system, I can confirm that we are in the process of working on this to make it clearer to customers when booking in an appointment with us. I am happy that you had a positive experience with our engineer, and I can confirm that I will be passing this onto him. Kind regards, Glotech
Posted 2 years ago
L
Verified Buyer
“Very mannerable young men came to take away my old washing machine and fitted my new one. They lifted my rug in the hall so that it would not get damaged by the moving of the machines. The young man put the washing machine on a cycle to make sure it was working and not leaking. Talked me through how to work the programs before leaving. I had to phone them after they had gone because I could not open the washing machine door. They answered immediately and told me not to be afraid to pull the door open a bit stronger…… it opened! 😀 I have used Glotech for years. I wouldn’t go anywhere else as you get 1st class attention.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
E Turner
Verified Buyer
“Swift appointment and guy was excellent, unfortunately washing machine was too expensive to repair”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
J Bagley
Verified Buyer
“We were very pleased with the service we received from Curtis”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
M Pennick
Verified Buyer
“Efficient and fast, pleased that the issue was resolved with no fuss.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
J Edwards
Verified Buyer
“Service efficient very polite engineer”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Buyer
“efficient and effective”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
G Limb
Verified Buyer
“The engineer told us that our fridge needed a new compressor. The amount he quoted for the repair was outrageous! His visit cost £114, a new compressor was £440 and it needed re-gassing £150, a total of £704. A brand new fridge is only £350, so it was twice the cost of a new fridge!! We did not take up the offer. The visit was to include all the labour of any subsequent repair, the engineer was with us ten minutes but there is no reduction of the fee available even though no work was carried out. We tried to be 'green' and adopt a make do and mend attitude, obviously a big mistake. Very disappointed. Will not use again.”
Helpful Report
Posted 2 years ago
P Smith
Verified Buyer
“Outstanding service,staff very helpfull repair men also outstanding .Again thankyou will tell all my friends about Glotech.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Reviewer
“Just great men turned up at 8:45am just got on with the job will tell all my friends what a wonderful company. 5 STARS ALL THE WAY.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
P Blackborow
Verified Buyer
“This was a very efficient service. The engineer came within two days and was pleasant and polite. The repair to our fan oven has worked well.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
H Godley
Verified Buyer
“Was notified by engineer he was on his way which was good so we knew a time frame to expect him. Was a quick look at the fridge & the noise it was making he knew what had broken, the whole fridge. Disappointed he then followed this with it was a wasted journey through the valley!! Hardly when it was still a £105 cost to us for the company! And I'm sure he still got paid the same no matter the distance he had to travel for the appointment !!”
Helpful Report
Posted 2 years ago
H Richmond
Verified Buyer
“Disgraceful service”
Helpful Report
Posted 2 years ago
Hi Helen, Apologies that you feel this way, please could you send an email to repairs@glotech.com so we can try and resolve this issue? Kind regards,
Posted 2 years ago
V Djordjevic
Verified Buyer
“Friendly, thorough, efficient service. Thank you”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
S Inwards
Verified Buyer
“Engineer was great, but didn't appreciate I had to pay £89.98 to be told it was a child lock on it. Especially as he googled it the night before he came”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our management team. Kind regards, Lauren
Posted 2 years ago
Glotech Repairs is rated 4.2 based on 4,669 reviews
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