Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr Javeed was amazing . I am super happy with the high quality of services.you company needs,more staff like him .thanks”

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Posted 1 year ago

Thank you for this lovely review - you feedback will be passed to Javid.

Posted 1 year ago

“Great srEvice from your company.”

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Posted 1 year ago

Thank you for the feedback its really appreciated !

Posted 1 year ago

“Rang Glotech repairs because my fridge /freezer was leaking. The engineer came the next day, he was knowledgeable, polite and very patient with me explaining what was wrong and how to fix it . He did manage to fix it . I would definitely recommend Glotech to my friends especially the engineer who fixed my appliance.”

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Posted 1 year ago

Thank you for your review - what lovely feed back The engineer Andrew will be very pleased to receive the feedback thank you

Posted 1 year ago

“No complaints whatsoever. Turned up on time, did the job, were very friendly and efficient. Would use them every time I need a repair without question”

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Posted 1 year ago

Thank you for your feed back - we are very proud of our team of engineers in the field and the service team in the office.

Posted 1 year ago

“Pleasant service engineer good information”

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Posted 1 year ago

Thank you for taking the time to raise this review and your feedback.

Posted 1 year ago

“The craftsman was very friendly efficient and helpful”

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Posted 1 year ago

Thank you for your feedback it is really appreciated.

Posted 1 year ago

“Would not use again. Although the engineer was pleasant, the booking system is dreadful and customer service staff are on another planet. They claim to be with you within 24 hours but they only say that to get your money up front. My visit was cancelled without notifying me after I'd booked time off to be at home... I only found out because I phoned up to see where the engineer was. Nobody cared until I pushed to speak to a manager then demanded somebody come out or I'd claim my loss of earnings from them! Engineer turned up but didn't fix anything. Said it had been plumbed in wrong then proceeded to tell me how he fits dishwashers. Told me I needed a plumber but surely if he plumbs dishwashers in as part of his job, he could've done ours!!! 🤷‍♀️”

Helpful Report

Posted 1 year ago

Good Morning, The Appliance engineer attended and found the float trip was activated in the Dishwasher the engineer was able to identify that the issue is a plumbing is ( he is not a plumber) he even tested the appliance using a bucket to ensure that the appliance is not faulty We could not attend straight away as you are a tenant and the Landlord who was paying had to approve first. The engineers notes "Fault due to float trip activated in dishwasher. Removed and found stand pipe is incorrect behind dishwasher. Should be a tall pipe or with a spigot but not short open pipe Took, photo of what it needs Advised Tennent of this but could we email land lord to advise. Of what issue is. Tested machine using bucket and all ok" We have done everything an appliance engineer can - the plumbing ( we are not insured to make alterations to) in your kitchen area is not for us to deal with and your Landlord should resolve this for you. In the circumstances we would kindly ask that you remove this review - thank you

Posted 1 year ago

“Very good service, easy to book an appointment, I was contacted shortly before the engineer arrived. He fixed the microwave and hopefully all is well.”

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Posted 1 year ago

Thank you for taking the time to review for us your feedback is appreciated.

Posted 1 year ago

“Would have scored more. Engineer brilliant. Parts dept hopeless. Had to get my own part direct from aeg.”

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Posted 1 year ago

“Our repair man, Andrew, was excellent. He rang before his arrival. He was smart and polite. He got on with the job in a professional manner cleaning up afterwards. He was friendly and completed the repair success”

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Posted 1 year ago

Thank you for taking the time to raise this review - we are proud of our engineer team and your feedback will be passed to Andrew.

Posted 1 year ago

“Glotech were brilliant! They were able to organise an engineer visit within 2 working days. The engineer was able to repair the oven without replacing any parts - very practical. Far better than the manufacturer's repair service.”

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Posted 1 year ago

Thank you so much for taking the time to raise this review for us your feedback is really appreciated

Posted 1 year ago

“Daniel Siou arrived in the alloted time and fixed the replacement fan quickly and efficiently. Happy with that.”

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Posted 1 year ago

Thank you for your feed back and taking the time to raise the review which will be passed to Daniel.

Posted 1 year ago

“Didn't turn up on the day I requested when I called to see where they were they had changed the day saying they had called me to confirm a different day the only phone call I had was to confirm the day I had originally booked.”

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Posted 1 year ago

Good morning, I have tried to track your repair via the email address used to post this review, It is not registered on our site please could you confirm your details to repairs@glotech.com with booking number, post code and surname so that I can check the details and reply - thank you

Posted 1 year ago

“Engineer arrived on time and repaired washer/dryer efficiently and effectively x He left the area he was working clean and tidy x I would highly recommend Ben and definitely use the company again in the future x Thankyou xx”

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Posted 1 year ago

Thankyou for the review, we really do appreciate you taking the time to do so. Your feedback will be passed to Ben.

Posted 1 year ago

“We had Jacob come out to sort out our Tumble Dryer. He called when he was on his way and sorted it quickly and for a decent price. We're really pleased! Thank you!”

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Posted 1 year ago

Thank you for your review. Your feedback will be passed to the engineer.

Posted 1 year ago

“Excellent service. Engineer arrived on time with all the parts needed for a right first time reoair”

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Posted 1 year ago

Thankyou for taking the time to add this review - all feedback is really valued.

Posted 1 year ago

“Great service. Replacement element on my oven fitted by a pleasant and knowledgeable engineer.”

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Posted 1 year ago

Thank you for the review we really value the feedback.

Posted 1 year ago

“First off the engineer visited promptly, however thats where the good level of service ended. The engineer "diagnosis" was that there was no power getting through the main PCB to the induction hob, this took about 5mins. Engineer left and said he'd need head office to get a quote for the replacement PCB and that I'd hear from head office shortly to confirm etc. Next correspondence from Glotech was to quote for a new oven as the cost of repair was too high. The repair quoted was to replace the complete induction hob rather than the main PCB as diagnosed by the engineer. The quote was for £1600 for the part as Glotech claim they are unable to source the PCB. Having contacted rangemaster directly myself and been quoted for the part (the main PCB) at less than a third of the cost that Glotech quote for the repair and provided Glotech with the Rangemaster part number they have claimed that the part number is incorrect (its direct for rangemaster) and judged the oven beyond economic repair. I should add that emails are ignored and the only way to get an update is to call. Very poor experience and would definitely avoid using Glotech for anything in the future. Final straw was to be sent a survey asking me if i was satisfied with the repair!!! Bunch of cowboys and only really interested in collecting call out charge and basic repairs like replacing a seal. Definitely avoid”

Helpful Report

Posted 1 year ago

An error was made on the incorrect labour charge for which you received a full refund. Therefore we are not sure why your review states we are only interested in getting the call out when we refunded it to you. If any customer wishes to go direct to the manufacturer that is the customers choice however we are an independent family run business with our own part prices. - you have contacted the suppliers directly to resolve your repair and we have provided a full refund to you. We do hope that you have been able to resolve you appliance requirements. Thank you

Posted 1 year ago

“Excellent service, from start to finish, very happy, people efficient and polite”

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Posted 1 year ago

Thank you for your review we are pleased you found the service excellent, as a family business we are pleased to be recognised for the service level.

Posted 1 year ago

“Very professional. Washing machine repaired.”

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Posted 1 year ago

Thank you for taking the time to review - we appreciate the feedback

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,666 reviews