Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed to say the least repair man came I told him fridge freezer had only been on for 2 hours he opened the fridge compartment and said soft back wall did not attempt to pull fridge out and check anything did not even get a tool out of his bag I have only had fridge freezer 5 years he said yes that’s about right. Felt like it was a quick fix to get £90 pound out of me”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We understand that it is disappointing to find out that the appliance is unrepairable. When this sort of thing happens we are left to very little that we can do on your behalf. We will make sure your comments are passed on to the engineering manager to ensure that our practices are being maintained. Kind Regards, Glotech.

Posted 1 year ago

“Great service, always kept uptodate about time of visit. Job completed and all working. Thanks”

Helpful Report

Posted 1 year ago

Thank you so much Richard for your 5 star rating for Glotech Repairs! We are so pleased to hear that our services were top-notch and that your job was completed successfully, which is our number one priority. We really appreciate you being a loyal returning customer and we look forward to seeing you again soon! Thank you so much for your kind words.

Posted 1 year ago

“Very quick response to call out via Checkatrade. Good communication. Very happy with how the job was carried out. Thank you”

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Posted 1 year ago

Thank you so much for your 5 star rating! We appreciate your very positive review, and we are thrilled to hear that you were impressed with our response time, communication, and job completion. Thank you for your kind words. We are so happy that you are very happy with how the job was carried out.

Posted 1 year ago

“Called to let me know when they would arrive and were very helpfull and professional”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Glotech Repairs with a 5 star rating! We greatly appreciate your kind words about our staff who called you to let you know when they would arrive and were very helpful and professional. We strive to provide a positive customer experience and your feedback means a great deal to us!

Posted 1 year ago

“Very good service thank you”

Helpful Report

Posted 1 year ago

Thank you, Sandra, for your five-star rating of Glotech Repairs! We are very glad you received such good service and appreciate your feedback.

Posted 1 year ago

“Excellent service and advice throughout the process. Fast easy polite. Helpful. Superb. Highly recommended”

Helpful Report

Posted 1 year ago

Thank you, Mr, for your 5-star rating of Glotech Repairs and for your kind words about the excellent service and advice that you received throughout the process. We are grateful for your loyalty as a returning customer and are delighted to know that you have found our service to be both fast, easy, polite, helpful and superb. Highly recommended indeed!

Posted 1 year ago

“The engineer who attended was very helpful, he gave me all my options when he had finished his thorough inspection. I decided not to have my washer repaired as it required a new gearbox, which, on an American Top Loader proved to be very expensive and not worth it on a 16-year-old machine! I decided to replace it. I'd recommend Glotech.”

Helpful Report

Posted 1 year ago

Thank you so much for the excellent rating and kind words - we are delighted to hear that your experience not only met but exceeded your expectations! The engineer who attended certainly did their best to provide all the necessary options for your washer and we understand your decision on a 16-year-old machine. Your recommendation of Glotech is greatly appreciated.

Posted 1 year ago

“Very happy with the service provided by Alex. He was extremely polite sorted the fault quickly and efficiently. Very happy.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We are delighted to hear that you had a great experience with Alex and will pass this feedback on to him. We appreciate and value the reviews, and we are glad to hear that your fault was resolved efficiently. Thank you once again for your review.

Posted 1 year ago

“The service was very good and on time.”

Helpful Report

Posted 1 year ago

“I've had no contact with Glotech customer service but their technician Dean was brilliant. He came out last week, fixed the oven, ordered the parts he needed for the faulty door and gave a good estimate for exactly how long the whole thing would take. He was friendly and straightforward - exactly what you want. He's just popped back with the hinges to do the door, absolutely no problems at all. Thank you Dean!”

Helpful Report

Posted 1 year ago

“I was told when the person came to repair my hob that he could not touch is as it had silicon around the edge. I was still charged £99 for the call out fee and never told in advance that they wouldn't fix a hob with silicon around the edge. I was forced to pay this as the man wouldn't leave until I'd paid. I then called to complain and the lady on the phone wouldn't refund me as they said that £99 was a labour fee and as he had driven to my property that counted as a labour fee. I am now trying to get the money back from my credit card company.”

Helpful Report

Posted 1 year ago

“The problem was not cleared but solutions mentioned cured problems”

Helpful Report

Posted 1 year ago

“Excellent service from Alex. Although repair not possible due to fault, the explanation was clear and accepted. Great work.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We really appreciate this and so pleased that you had such excellent service from Alex. Again, thank you for your feedback!

Posted 1 year ago

“Fast , efficient and knowledgeable. Fixed my tumble dryer in 10 minutes and very reasonably priced.”

Helpful Report

Posted 1 year ago

“Good service and the job done well and quickly”

Helpful Report

Posted 1 year ago

“See trust pilot from Dale. Basically one of your highly trained and experience team should of put two and two together and provided excellent customer service by phoneing me and making me aware it is highly likely to be the bearings and that for my make and model its all one unit so engineer will not be able to replace them. £90 for 10 mins 'work' (which involved spinning the drum). Judging by the spate of one star reviews recently i can only hope potential people read these and avoid you.”

Helpful Report

Posted 1 year ago

“Excellent service. Washing machine repair required 3 visits - one call out charge and all engineers competent and polite. Would recommend.”

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Posted 1 year ago

“I was very pleased with the service I received. Knowledgable engineer made me feel confident in his ability To fix my Miele fridge.”

Helpful Report

Posted 1 year ago

“Customer service was excellent, the fault with the fridge freezer was diagnosed very quickly and dealt with in a short space of time. The engineers, Gavin and George were very professional, friendly, and worked very efficiently and tidily. The charges incurred we felt were very reasonable. A big thank you to Gavin and George, and we would not hesitate to recommend your firm to anyone. Many thanks Peter Thatcher”

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Posted 1 year ago

“Fantastic service. Identified problems, ordered parts & re-arranged further appointments. All done in a professional but friendly way. Will certainly recommend.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews