Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with out hide and slide oven door after taking it off to clean. Contacted these guys by email and responded back within the day and came the nxt day. Excellent service. Engineer was polite and got the job done in a little longer than in allocated time but all good 👍”

Helpful Report

Posted 2 years ago

“I filled in the request form online stating that my Miele washing machine was not working. I stated quite clearly that “ the drum is not moving and therefore not spinning” When the engineer arrived she tried to move the drum and said “the drum isn’t moving the bearings are gone… you can’t fix it it needs a new drum” she went in to quote me over £400 for a new drum!! I tuned down the offer and she left! I paid £117.54 for a call out for a fault that they could have diagnosed based in my request form alone I was very disappointed as local repair men won’t touch Miele machines as they are sealed units and impossible to access. It just seems that a professional “Miele” repair engineer should have known this without seeing it ( and costing me over £100 for a visit) The engineer only told me what I already knew…. The drum isn’t moving!! I’m not very happy as I’ve since had to pay £280 for a new machine ! And feel the £117.54 I paid you was an unnecessary waste of money”

Helpful Report

Posted 2 years ago

“Very efficient, helpful and friendly service. Problem investigated and resolved and precautions taken to prevent a recurrence.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review, we are very proud of the team we have and the efforts they make to ensure the customer service is a great experience.

Posted 2 years ago

“Prompt and efficient service. Replace a heating element for my Nee World Cooker.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us we are always striving to provide a great service to our customers.

Posted 2 years ago

“UK based and using telephone contact , fast and efficient service , prompt and they " do what they say they will do " Overall great job and I will use them again when required. Thank you and Well done.”

Helpful Report

Posted 2 years ago

“I would not go near these people. I feel thoroughly ripped off by them. Go somewhere else, anywhere else. If not just through your broken product away and buy retail their prices are around 40% more than most outlets”

Helpful Report

Posted 2 years ago

Hello Iain, Thank you for your review. Although this is not a good review, it gives us the opportunity to continually improve our service. When we quote for a replacement appliance we sell these are the RRP suggested from our suppliers. Unfortunately unlike bigger brands and companies we do not have the margin to be able to discount these appliances. We are a family run company and do not have the access to bulk buy like other larger retailers do. But we will always do our best to compete where we can.

Posted 2 years ago

“My appliance repair was done very well and fairly quickly, thankyou.”

Helpful Report

Posted 2 years ago

“Thank you for repairs to my cooker oven ,arrived on day you said , excellent repair job ,bye a very friendly fitter, Andrew Pickles,. No mess left all working lovely , would recommend your repair service”

Helpful Report

Posted 2 years ago

“I booked an appointment with them on the 23rd and they arrived on the 28th. Because that was the earliest appointment. They told me something wasn’t right with the valve in my dishwasher and they advised I needed a replacement which costs on top of the initial service I received on the day. I was told they would order a new part and fix it for me in a few days. I paid them money. Then a couple of days later someone from the company emails me to say they aren’t able to repair my appliance on this occasion, sorry. I am very disappointed, and quite frankly need to be ware of companies who take a call out fee. They just take your money. That’s just my experience and I don’t wish for this to happen to anyone else.”

Helpful Report

Posted 2 years ago

“I would like to thank Andrew, from Barnsley team who sorted out my washing machine problem”

Helpful Report

Posted 2 years ago

Thank you for your review Julie! I will be sure to pass this to Andrew.

Posted 2 years ago

“Booked a repair on Saturday 24th, Glotech engineer (Dean) arrived Tuesday 27th, Dean called 15 minutes before arrival and was courteous and conscientious - Brilliant turn round from order and communication. The repair was for a De-Dietrich combi-microwave and a De-Dietrich built in oven about ~12 years old, so spares unavailable / difficult to come by. Nonetheless, Dean was able to isolate the fault in the Combi-Microwave and get the Microwave back working (which is what we use). He was also able to address the problem with the built in over, although time will tell if that was a temporary or permeant fix. Glotech are checking to see if they can locate spares so that the combi microwave can be fully functioning again.”

Helpful Report

Posted 2 years ago

Thank you so much for your review. I have passed this to Dean! We are so glad to hear you can use the microwave function of your combi oven and we hope he has been able to permanently fix the oven!

Posted 2 years ago

“Very disappointed. Booked engineer on Monday told a time between 2pm and 5pm on Wednesday and would call half an hour before. Engineer turned up on Tuesday with no notice, so nobody there. Rang to rebook now can’t do anything until Monday the following week. And if we want to book we have to pay up front now after there mistake. There website looks good but service isn’t.”

Helpful Report

Posted 2 years ago

Thank you for your review. We appreciate this as it allows us to continually improve. I am sorry the engineer arrived a day earlier than expected. I will look into why this was so we can ensure this does not happen again. I have sent you a direct message to explain the situation in more detail.

Posted 2 years ago

“Wine cooler not repaired discontinued model, paid up front, gave model number & serial number when booking. Disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see you gave us all of these details and when we checked our parts suppliers, they are showing parts but with no lead time. Upon investigating further it turns out these are not available. When the customer service team member would have looked, the parts initially indicate stock available so please accept our apologies for the confusion and any inconvenience this may have caused.

Posted 2 years ago

“Booked an appointment easily, a lady called Jess came out (called before arrival so we knew what time) diagnosed the problem quickly. Ordered the part, took payment then came back a few days later when it was in to fit it, and all sorted. Great friendly service. Will definitely use again.”

Helpful Report

Posted 2 years ago

Thank you so much for your review. I will pass this on to Jess and the management. We are glad to hear your washing machine is back up and running.

Posted 2 years ago

“I have taken some time to fill in my results from this visit to be shure MY repair was going to last. When your engineer arrived he looked at the dishwasher and said it was at least 13 years old and that there was a proplem that was impossible to fix. I could not see the leak he said was the problem, I am 70+ and can not crawl on the floor easily. He said I needed a new machine and collected my cheque and left. After checking the price of new machines I thought I better have a better look at the problem. Checked the wiring as best I could and checked the screws connecting the case to filter housing. switched back on and has worked perfectly ever since. Worst £93 I have ever spent. Could not recommend this service to anyone.”

Helpful Report

Posted 2 years ago

Hello Keith, Thank you for your review. I am sorry to hear your experience with us wasn't positive! I have checked our system and this was booked with our Essex branch so I will pass your feedback to them and ask them to get in contact with you as soon as possible. Many thanks Glotech

Posted 2 years ago

“The engineer who called was despite telling us our machine was beyond repair was excellent. He took us carefully through the reason for his decision backed up with photographic evidence of the lime scale damage to the drum. He also made sure the machine was fully drained prior to disposal thanks”

Helpful Report

Posted 2 years ago

Hello Alan, Thank you for your review. It is a shame that your appliance was beyond repair as we always try our best to repair all appliances. I am glad the engineer was excellent and we will pass this feedback to him. I hope you have now got a new washing machine and you are back up and running.

Posted 2 years ago

“Bad service I made a genuine mistake of the timer on the oven so it wasn’t faulty I was charged £95 for a 3 second visit He even urinated in the bush on the cul da sac I live I shall not be ever using”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. This gives us the opportunity to continually improve. Firstly, I am glad the oven is now working again. Due to the fault reported, our office staff were unable to diagnose the cause of this before the visit, so we had to send an engineer to look into this. The fault reported could be caused by many things. We charge a one-off fixed fee which covers the engineers time at the property to diagnose and repair the fault reported. In most cases the engineer will be at the property for anywhere between 30 mins and 2 hours. In some cases however, if the fault is simply repaired or due to user error the engineer will be there for less time. While we completely understand that user error is a common issue, regardless of the fault with the appliance, our engineer still attended and rectified the issue leaving you with a working appliance again. With regards to your comment regarding the engineer urinating, I will pass this to our engineer manager to talk to the engineer about. Many thanks Glotech

Posted 2 years ago

“From the moment of booking an appointment to the actual repair, the service was outstanding. Fantastic communication and very reasonable cost for a call out, which included the actual repair! Thank you very much, you’ve saved me at least £300, as I no longer need to purchase a new fridge/ freezer.”

Helpful Report

Posted 2 years ago

Thank you so much for your review Ceri. This is exactly the service we always aim to give. I hope your fridge freezer lasts you many more years!

Posted 2 years ago

“Prompt.. efficient and very helpful… will definitely use your company in future”

Helpful Report

Posted 2 years ago

Thank you so much for your review. It is great to hear you will use us again.

Posted 2 years ago

“The chap arrived, was polite and was happy to get on with looking at the dishwasher. 15 minutes informs me it can be one of two things, a broken pressure sensor or broken washing machine. Fixed neither, so outside of his diagnostic ability of telling me it was something I knew, very poor service indeed.”

Helpful Report

Posted 2 years ago

Hello Kyle, Thank you for your review. We do appreciate this as it allows us to continually improve. I am sorry that the engineer did not repair your appliance. I can see from the notes he quoted for the part but you did not go ahead with this. If you would like us to send an engineer again please contact us.

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,666 reviews