Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most unhappy experience. Having paid in advance for an engineer to call, he instantly condemned the Range. We then ordered their recommended replacement, paid for in advance also, together with the Gold Service charge £169 only to find that the new appliance was supplied & delivered by AO.com who left the unit without advising the tenant that the oven was not usable as the door did not open. Customer Service experience following that has been slow and we have had to chase for answers. I would have given a no star if that was possible. Rubbish! Had I known I would have ordered from AO direct.”

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Posted 1 year ago

“The service engineer was effective with the job and the customer service received was excellent.”

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Posted 1 year ago

“Clear communication throughout and warned of expected arrival time. Dishwasher repaired quickly and well and explained the fault and a suggestion to prevent it re-occurring.”

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Posted 1 year ago

“Please read this before booking an appointment through these sharks, they will take your money and leave you no better off than you were before they visited. I booked and engineer (If you can call them that) to come and look at a CDA wine cooler and have to say I was amazed when they said they would be to me the day after my phone call. The gentleman turned up at 0950 and promptly got to work unscrewing the mesh at the back of the wine cooler, he then unclipped the starter relay, rubbed it with his fingers and re-attached it, plugged it back into the mains and still nothing !! And that ladies and gentlemen was the extent of his expertise !! He then proceed to tell me that it could be the starter relay, which are obsolete or £90+VAT if you can get one or it could be the PCB which is £275+VAT, but wouldn't actually commit to either of them fixing the fault and then stated that in his opinion I should throw it in the bin and buy a new one, which, it just so happens Glotech could supply and if I bought it now they would install it for half price !!! Very decent of them to take it out of a box and slide it under the worksurface and only charge me half price for that. What tree do you think I fell out of and how many times do you think i hit my head. He then promptly left having been in the house for approximately 15mins but with the £81.45 payment which I now regret paying him, I should have just told him I wasn't paying and slung him out. I then spoke to CDA directly, the first question they asked me was to turn the cooler off for 10 seconds, then turn it back on and listen to the starter relay click, wait 60 seconds and if it clicks again it is a sign that the starter relay is faulty. Guess what, it was. Amazingly I then managed to then buy one of the obsolete switches (there not) from CDA for a whole £11 which includes post !! I then asked him how much the PCB would cost if this switch did not sort out the issue and guess what £74 !! My advice is to avoid Glotech like the plague and go direct to the manufacture of your appliance and speak to them first. CDA were amazing and even if all else fails an engineer will cost £149 but includes all parts and labour. One last thing to those of you who have paid by credit card, you can claim your fee back under the Fair Credit Billing Act which protects your rights as a customer to dispute bad service from not providing services as stated.”

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Posted 1 year ago

“The Glotech website booking system was easy to use, the call centre person was polite and informative and the technician was also polite, informative and quite right about the error on our dishwasher!”

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Posted 1 year ago

“I’ve already sent a review”

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Posted 1 year ago

“Came on time , assessed Fridge/Freezer and gave honest feedback. Now have going a new one.”

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Posted 1 year ago

“excellent repair by engineer - would recommend him very highly. Regards Joan Hulley”

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Posted 1 year ago

“I feel it’s particularly bad practice to charge £100+ call out fee when you have a 10 minute visit to be told that your appliance is not repairable. Feels like a kick in the teeth”

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Posted 1 year ago

“Turned up on time diagnosed the problem. Unfortunately it’s needed a new motor, so beyond economic repair.”

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Posted 1 year ago

“Engineer turned up on time, knew what he was doing, completed the job and left. Job completed. Well done”

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Posted 1 year ago

“Our engineer, Gavin, was absolutely amazing. Very polite, professional and knowledgeable. He went into a lot of detail about the nature of the problem and technical aspects of the washer dryer we have. We had a piece of jewellery stuck behind the drum. He managed to somehow get it out even though it looked like an impossible job. He left us with priceless advice too on how to look after washer dryer. Brilliant service, GloTech! Thank you!”

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Posted 1 year ago

“I called the company gave them my machine no - they offered to send a technican having heard the problems. He arrived angry irritable and did not even turn the machine on - just said it couldn't be mended - when I asked to call the company with him after his 3 minute visit he refused and just left - the company then did not reply to my complaint and sent threatening letters and a collection agency. This is one of the worst experiences I have had - and I've had many good ones. Never use this unpleasant and unethical company.”

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Posted 1 year ago

“Very disappointed. You twice confirmed bookings. I called the engineer to try to change the first and they had no record. The same company was confirmed for the second booking and they contacted me to say they couldn’t do. I expected you to contact me with an alternative but nothing. Why on earth would you confirm bookings until you are sure of them? Won’t be using you again or recommending you to others.”

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Posted 1 year ago

“A Very prompt service .”

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Posted 1 year ago

“Prompt service, good communication. Would recommend despite the appliance not worth mending!”

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Posted 1 year ago

“The engineer was very knowledgeable about the washing machine and identified the problem immediately. Very professional and helpful in his advice.”

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Posted 1 year ago

“Fridge-freezer is not repairable. £105 is a lot of money to be told this as we were hoping something could be done to put our appliance back in action. This would have probably justified your charges. Booking the call-out online was quite easy to do and Your Glotech engineer was efficient and quickly assessed the problem but my vet would charge less for a call-out! There should be a basic call-out fee with potential labour charges added only at the point of payment. Will be looking elsewhere for a cheaper option in future.”

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Posted 1 year ago

“Quick to come to us, and very tidy. Everything seems to be ok at the moment.”

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Posted 1 year ago

“Excellent service from start to finish. Thank you”

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Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews