Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lee was the first engineer who came and diagnosed the problem.he ordered the part and Andrew came a week later to fit the broken part.both were friendly and knowledgeable.I would recommend your company to friends and would definitely use you again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so happy to hear that both Lee and Andrew were so helpful. We will pass this on to them. Thank you for recommending us to others, it is always appreciated and we hope your repair lasts a long time.

Posted 2 years ago

“I waited for 8 hrs call out to be charged 80pounds to be told I need a new one. Was told your sales office would ring me early next day with prices for new fridge freezer. Two days later had phone call to tell me couldn’t find any integrated appliances to fit. Also my name is Pickering.”

Helpful Report

Posted 2 years ago

Thank you for your review. I have looked into this for you and from the fault given, we were unable to advise if this would be repairable or not before attending. The fault given has many different causes so the engineer needed to attend to be able to diagnose the cause of the fault. I am sorry that on this occasion the appliance was beyond economical repair due to a systems fault.

Posted 2 years ago

“Very pleasant and helpful repair engineer.”

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Posted 2 years ago

Thank you for your review. We are the engineer was helpful and hopefully, your appliance is back up and running.

Posted 2 years ago

“Very impressed with the response I got, very polite would definitely recommend Thank you so much Nuala”

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Posted 2 years ago

Thank you for your review! It is great to hear you would reccommend us.

Posted 2 years ago

“Repaired the fridge very quickly and working as new.”

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Posted 2 years ago

Thank you for your review, it is great to hear your fridge is working as new.

Posted 2 years ago

“Engineer was friendly and efficient. Diagnosis of fault was correct. Part took a week, but as soon as it arrived it was fitted.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am glad to hear your appliance is working again. Please accept our apologies for the time it took to get the part, this is something we are continually working on.

Posted 2 years ago

“Really helpful and speedy with repair. Very accommodating and answered all my emails and carried out the repair efficiently and to a High standard. Would definitely recommend.”

Helpful Report

Posted 2 years ago

Thank you for your review, it is always great to hear you received our usual high-standard service.

Posted 2 years ago

“The engineer who came was on time, very polite and efficient. He conducted some tests on the machine and ran through parts of a programme to check that all systems were go. They and he departed after about an hour and I am happy to report that the machine continues to provide a sound service. Thank you. We shall use you again if required and will be recommending Giotech Repairs as a good provider.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We will pass this on to the engineer that attended. It is great to know your appliance is working again!

Posted 2 years ago

“I refer you to my last email. I have no further views ab your poor service.”

Helpful Report

Posted 2 years ago

Thank you for your email. We have received this email and replied. I hope this has been received.

Posted 2 years ago

“Thanks Nick for the good honest service cooker working lovely and glotech for the good customer service would use you again a Big thanks. 12thAugust2022”

Helpful Report

Posted 2 years ago

Thank you for your review. I will make sure this is passed to our engineer Nick. We are glad to hear your cooker is back up and running and hope this lasts for a long time.

Posted 2 years ago

“Quick and efficient repair. Very nice engineer Very clean and tidy.”

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Posted 2 years ago

Thank you for your review. I am glad to hear our engineer represented us in such a positive way!

Posted 2 years ago

“Efficient, helpful and would definitely recommend to others, could not fault them.”

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Posted 2 years ago

Thank you for your great review. It is great to hear you would recommend us!

Posted 2 years ago

“There was no confirmation of the engineer visiting. When I rang Glotech 30 minutes before the end of the 5 hour waiting time, they could not get hold of the engineer. No apology or reason has been given for why he didn't attend. I emailed to cancel the job as I urgently needed assistance so had to book another company . No acknowledgment or apology has been made but I have received 2 automated emails asking for my feedback so here it is !!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We appreciate this as it gives us ways to continually improve. I am sorry that we were not able to get hold of the engineer, this could have been because they were at another job before yours or they were driving and unable to pull over to safely answer the phone. I will look further as to why the engineer was running late and we apologise for any inconvenience caused. We hope your washing machine is now working well.

Posted 2 years ago

“The engineer has had problems sorting out the problem with my dishwasher / I thought it was fixed but no such luck. The drain is still blocked. Where do I go from here? Shall I give up and buy a new dishwasher or do you ha e someone on your staff who is more familiar with Meile Dichwashers? i would appreciate your comments.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am glad to hear your dishwasher is back up and running. I will pass your feedback to the engineer.

Posted 2 years ago

“I would NOT recommend this company. I booked a technician to fix my cooker. I told them, exactly, what was wrong. Eventually, after changing the appointment dates 4 times, someone turned up. He was here 5 minutes and said that he did not have the part but it was in stock. He told me that he could not progress further unless I paid him £137. 79. Stupidly, I paid him. He told me that he would be here the next day. He didn't turn up. Again, this company took weeks to give me a date for repair. After many lame excuses, such as his van broke down and they did NOT have the part in stock. Once again, they messed me around with dates to come and fix my oven. I was, at this point without an oven for 8 weeks. I cancelled them and requested they return my money. A supervisor told me that they could only return £40 as the technician did originally attend. Another date was fixed for the repair which they also did not attend. I managed to get all my money back via my bank. Glotech then sent me threatening letters if I didn't pay them a total of £137.79 again?? Meanwhile, I bought the part for £17 from a supplier on the internet. I got a local man to come and fix it in for £40. Job done. A saving of £81.45. I would never use this company again. They are liars and totally unreliable. They overcharge horrendous prices.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. This is not the impression we would like our customers to have so please accept our apologies. I have just sent you a message to gain more details so we can look into this further! I am glad to hear your cooker is working again now and hope this lasts you a while.

Posted 2 years ago

“This company are 11/10, our engineer Gavin is professional, honest & always gives us the best advice. We had issues with our Liebherr product and Gavin tried everything possible to resolve the issues before advising us that it was condemned as it’s over 10 years old. They also supply a range of products that are competitively priced and I would not hesitate in recommending Glotech”

Helpful Report

Posted 2 years ago

Thank you Jason for your review. I will be sure to pass this on to Gavin and our management team. We are glad to hear he did everything possible to repair your appliance. We hope once you have your new fridge freezer in place it will last just as long. It is great to hear you would recommend us!

Posted 2 years ago

“I request this company’s service to fix my microwave. Basically someone came to my house, told me that the it wasn’t possible to fix it and charge me £100, just that simple! So, what’s the point of describing the entire issue prior the technician visit? Why not behave as a legit business and told me straightaway that they can’t carry on with the job? Please ask yourself those questions before even think about do something whit them. Complete scam.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We always take this on board so we can continually improve our service. I have sent you a private message so we can look into this further.

Posted 2 years ago

“My washing machine door would not open. An engineer was arranged in good time and he was very quick to remedy the situation. He confirmed that I needed a new lock and door and he ordered these immediately. I was notified that the parts were in and an appointment was made to fit them. Jess arrived promptly and was efficient and quick to replace the lock and door. Both engineers were friendly and capable. Would definitely use this company again. I was very pleased with the service I received.”

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Posted 2 years ago

“All went well, thank you.”

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Posted 2 years ago

“Quick service. Easy to book appointments on line. Knowledgeable and polite engineer.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews