Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be aware that when using this company you may have to pay twice (or more) for several visits before they actually fix your appliance. In order to prevent any issues, I wanted to change the seal in my SMEG dishwasher and requested an engineer. However, shortly after his visit, it started leaking (it didn't have any leakage before!). Despite this issue, they stated that the engineer wasn't at fault and that they could not be liable as the part was provided separately, even though it had been purchased through the official website according to the specification of the dishwasher. The customer service suggested another engineer to fix my dishwasher but I had to pay again for the visit. I found it's very unprofessional and canning because of the following reasons: First of all, the engineer should have: *warned me that the company isn't responsible if the part provided by clients; *informed me if the part provided was unsuitable; *suggested a Glotech's part instead to get an after-service guarantee; * and, most importantly, checked if his work was of a good standard and the appliance was in working order! For a few days, the water leaked under the kitchen unnoticed before the paddle covered a significant area of the kitchen floor. Secondly, I would accept that the faulty part was a problem, but now I CAN'T TRUST that the second visit will be the last one, and they will repair their repair. It would be easier and cheaper to buy a new one than to use the Glotech repair.”

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Posted 8 months ago

“A swift and efficient response with no additional charges and two very pleasant and capable engineers Thank you”

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Posted 8 months ago

“After being referred to a company through Samsung who had bad reviews and a long wait, I started looking around and found Glotech. Alex came out the morning after booking it and fixed my washing machine within 20 minutes. They were also £50 cheaper than Samsungs choice! Alex was lovely and it could all be paid by card on the spot (and takes Amex!) Will be using Glotech for any other repairs when needed.”

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Posted 8 months ago

“Alex was very efficient fixing my dishwasher. He found the fault immediately and left the machine in working order.”

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Posted 8 months ago

“I was able to get an appointment within just a couple of days of calling. The engineer, Alex, quickly found the source of the problem and had the part required to fix it, at a reasonable cost. I'm a happy customer.”

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Posted 8 months ago

“Although unable to repair my washing machine, the engineer was extremely helpful on detailing what was wrong and the likely outcome if the w/m continued to be used. He gave a rough idea what the repair cost might be for replacement parts, excluding labour costs. This was very helpful and gave me the opertunity to carefully consider my next course of action. Thank you Glotech”

Helpful Report

Posted 8 months ago

“I contacted Glotech in July 2023 to request an engineer to fix the ice maker in my freestanding fridge freezer. I paid the call out fee over the phone as requested . Unfortunately the engineer was unable to repair it as it required a part from Siemens. I was then asked to pay for the part upfront as it needed to be ordered. Several months passed and I’d heard nothing from Glotech so I contacted them to request an update. I was told they didn’t have an update and it was still on order. I expressed my displeasure that there didn’t appear to be any monitoring of my part order and that I’d had to chase it myself. I called Glotech several more times and had the same response. In fact that it might not be possible to get the required part as my freezer is circa 10+ years old. In December I received two calls from them suggesting that I would be updated in the new year. Last week I had a call from Glotech saying the part now wasn’t available and suggesting either a credit or a refund. I have finally received a refund of £240.25 not the £330.19 I was expecting as they have deducted the call out fee which I paid prior to the engineer’s visit in July. I don’t generally write reviews but I feel very disappointed.”

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Posted 8 months ago

“This review is related to our washing machine repair - door lock required replacement. The repair centre communications and messages were good. The team provided timely Engineer visits. Had some issue with the door part mix up which resulted in a delayed repair (4 visits needed).”

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Posted 8 months ago

“Just had a replacement door seal fitted for my Miele washing machine excellent service will defiantly use again 5 stars.”

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Posted 8 months ago

“I received a reply with a repair date the very next day after I got a quote on line. Price Affordable. Repair was Quick. Please with the repair. Engineer was very Friendly, polite and trustworthy. I have already recommended my friends and working colleagues of Glotech Repairs. I strongly recommend this repairs service.”

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Posted 8 months ago

“Reece was amazing, a nice guy and very knowledgeable. It is people like him that will get us to use your services in the future.”

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Posted 9 months ago

“How many men does it take to change a light bulb!? Sounds like the start of a joke! In Glotechs case - three! That's assuming they were all Glotech engineers - reading the other reviews it appears they subcontract work out. That doesn't bother me too much as long as the appliance is fixed (which it was) The light in my microwave had stopped working and to be fair you have to take the microwave apart to replace it! But still, over £100!? Of which only £10-£12 was for the bulb. As mentioned previously it took three visits. First to diagnose the problem 'We'll try changing the bulb but if it still doesn't work we won't be able to get parts'. (fair enough, the microwave is pretty ancient). 2nd visit - engineer realised the wrong bulb had been ordered. A third visit was arranged after re-ordering the bulb - this was cancelled on the day. Rearranged for a couple of days later - again cancelled on the day. Finally on the third ACTUAL visit the bulb was replaced and it's working fine (I've kept the box with the part no. on it if it goes again). The engineers were friendly, courteous and efficient.”

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Posted 9 months ago

“We had a booking between eight and 1. I called at 830 to get a time estimate. They told me it would probably be closer to 2. At 2:15 they said they were behind. Maybe 430. Then at 430 I called again. After taking a day off work, waiting all day they tell me they won't be able to make it. They never called me. I called each time. I asked to speak to a supervisor. They said he would call right back. Instead I got a call the next morning during my teaching time. They wanted me to take ANOTHER day off work. I asked for a late afternoon or Saturday. That was not a choice. The man said appointments are not guaranteed. Since when? If I cancel the website says I an be charged.”

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Posted 9 months ago

“Tip-top service The service request was booked at lunchtime and was immediately confirmed for a time within 24 hours. The two engineers - Andrew and Danny - arrived promptly the following day as arranged, and slightly ahead of time which was great with a telephone call in advance to say they were on their way. They were both really helpful, very capable, and pleasant to work with. Everything required was done swiftly and professionally. I will definitely use this company again should the need arise. Highly recommended.”

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Posted 9 months ago

“The service is exceptional. A very rapid response to my repair request and the follow up was also extremely efficient. The prices are very fair. It is not easy to get effective and reliable service these days but Glotech certainly delivers. Highly recommended.”

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Posted 9 months ago

“Fridge freezer problem. Great service. With risk of food loss the ability to book an appt outside of working hours. A big plus for me. Dean arrived and identified the problem (also a a day earlier than booked, another +++) ordered the part and it was fixed today by Gerry in less than 30 minutes. Clean and tidy pushed unit back and switched on . The only reason not a 5-star only because I haven't left it the 6 hours to check its all working fine as directed. Looking good. Recommend 5* if the part holds up but service GREAT recommend. (Also not a bot)”

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Posted 9 months ago

“Dean came on Tuesday to determine nature of repair to top Oven. Needed a replacement element and luckily sourced one. Company kept me informed when part was in and in turn arranged to fit today Thursday only 48hrs from point of contact. Brilliant service and I would recommend Dean the technician AND his Company to all my friends.”

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Posted 9 months ago

“Dean arrived promptly at 9.50 and carried out the fitting of the element without fuss and no mess. Very personable young man and I would recommend Dean AND your excellent company to my friends around me. Thank you. ***** Definitely 5 STARS”

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Posted 9 months ago

“DO NOT USE THIS COMPANY, as many reviews stated, they will come around, charg you, tell you that somebody will call regarding the pricing of the part, and after chasing them they will tell that the part is not available or that they couldn't find it, when I first spoke to the man on the phone he literally said that they able to fix 95% of appliances, well not mine and from what I can see from other reviews they definitely DO NOT fix 95% of appliances,I'm starting to question if they don't do it on purpose as there are lots of 1 star reviews stating exactly the same problem, part not found or not available or whatever, sound a bit like bs for a company that can fix almost every appliances, ended up spending 90£ for someone to come and tell me what I already knew, robbing people, ridiculous”

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Posted 9 months ago

“Excellent next day service identified the issue and resolved the problem. Advice on ongoing repair/replacement extremely helpful. Thanks Dean”

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Posted 9 months ago

Glotech Repairs is rated 4.2 based on 4,665 reviews