Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a morning appointment turned up at 2pm nobody let me know. Otherwise did my repair and solved problem efficiently.”

Helpful Report

Posted 1 year ago

“You sent me confirmation that you would come the following day. You then phoned to tell me someone would come the same day, at 3. I arrived home from work, at 2.55. No one came. I sent you a message asking you to confirm someone would come on the day originally organized. You didn't contact me. I called you, and one of your staff told me someone had been to my house the previous day at 2.30, half an hour before the agreed time. No message. So, not great, no.”

Helpful Report

Posted 1 year ago

“I was nervous to book a repair as my dishwasher was an older Miele model. My Glotech Repairs engineer was open & helpful. He spent over 90 minutes on the issue, carefully cleaning away all the hard water build up, unblocking the fault & giving me clear options as he worked. He also gave me time to reflect on best next steps should a fault return. Excellent service, I highly recommend. I would have liked a call back to a question I’d listed on my booking if you want to be a 10/10!”

Helpful Report

Posted 1 year ago

“Professional and polite.”

Helpful Report

Posted 1 year ago

“I gave a full description of the problem with my washer dryer and still they came out and charged me to do a 30 second check and tell me that the bearings were worn and that the whole drum needed replacing; that it was prohibitively expensive and buying a new machine was a better option. They offered to sell me some replacements at uncompetitive prices. The service was quick and engineer polite, but the whole callout and charge could have been avoided and seemed like a rip-off.”

Helpful Report

Posted 1 year ago

“Really honest , straightforward repair. Lovely chap, I felt very happy with his assessment. It was clear that my satisfaction with the repair was what was important. Options explained clearly. I shall use the company again”

Helpful Report

Posted 1 year ago

“Unfortunately you didn't manage to repair our fridge and the options firvreolacement were expensive, so we decided to go elsewhere.”

Helpful Report

Posted 1 year ago

“I found the service to be very good. I received an appointment for a call-out for the next day for my washer/dryer, which I requested. The repair man seemed to locate the problem and called me the same day to check if it was resolved. I was also contacted a few days later to check if everything was okay. I was impressed with Glotech and would definitely recommend them to anyone.”

Helpful Report

Posted 1 year ago

“£100 to be told my washer dryer (6 years old) needs £400 of repairs. Engineer was talking in a technical language which was uncomprehensible. Rang for a written diagnostic report. Not available. Avoid this company at all costs. Will be seeking legal advice.”

Helpful Report

Posted 1 year ago

“Carlos and Callum were prompt, efficient and professional. They fixed the issue very quickly, including managing a very difficult kitchen system just to get to the washing machine, would recommend the firm highly.”

Helpful Report

Posted 1 year ago

“Excellent service. The engineer knew exactly why our Samsung fridge/freezer was leaking water and knew how to fix it. It's now working perfectly.”

Helpful Report

Posted 1 year ago

“First class. Came when they said they would. Solved the problem immediately. Job done in no more than 20 minutes. Reasonable price. Brilliant. Thank you.”

Helpful Report

Posted 1 year ago

“Great service. Friendly customer service, would use again.”

Helpful Report

Posted 1 year ago

“The chap turned up on Wednesday and after some brief checks told me there was a blockage, which seems to have cleared I was told. Ran the dishwasher Wednesday night on a short programme and it stopped working after 6 minutes, with water in the bottom of the dishwasher, so the problem has not been resolved. I would really like the matter resolved on the second visit next Tuesday .”

Helpful Report

Posted 1 year ago

“We contacted Glotech via the web page on a Sunday, we were offered a Tuesday appointment. This was attended on time and a complete job completed after information given on what was required. An excellent service all round.”

Helpful Report

Posted 1 year ago

“Alex provided immediate feedback on arrival. Whilst there was nothing he could do, he still made recommendations. Seem less booking of an engineer slot. Great service!”

Helpful Report

Posted 1 year ago

“I been left feeling a little bit ripped off to be honest it may of been partly my own fault for doing half the work prior to the technician coming out he asked me what I had done and checked then popped his hand inside of the drum gave it a little turn and said yep your right needs a motor. Then gave me a price on a motor and said it may not fix it so I declined he asked me to settle the bill and was gone within 10 mins.”

Helpful Report

Posted 1 year ago

“Alex arrived on time, was polite and was able to solve the problem quickly.”

Helpful Report

Posted 1 year ago

“Emma asked me to pay the engineer first visited £89. but no problem has been solved. I have not yet received a report after emailed twice.”

Helpful Report

Posted 1 year ago

“The easy booking process and very well-qualified professional visited on time and fixed the problem.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews