Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cost of £85 to tell me it’s because the fridge is in the garage is outrageous Will not use Glo tech again”

Helpful Report

Posted 1 year ago

“Super quick service. Rang on the Wednesday, the engineer was with us at 07.45 on the Thursday. Our appliance was beyond repair sadly, but at least we knew quickly!”

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Posted 1 year ago

“Careful people they try get my money for doing nothing, they asked me for £93 payments for them engineering just turn up 10 minutes. I booked for Monday no engineering turn up in Monday I call them they said oh sorry there’s no engineer in your area today sorry can you book for other day, I booked for Tuesday engineering coming but no fixing my washing machine he was just Scratching his head I don’t think he now what he doing anyway but at end he told me I need one part but no with him he need making order for it I said find as long fix it today, he said no even this week maybe next week I coming again to fix. So he not fix my washing machine he just coming to collect money for doing nothing they wasted my two days to no go work and they ask for £93 I said no paying and he go his office no stop calling me to make a payment £93 hey try to frighten me if no pay will be debit collected office contact with me and take this payment. I feel they want to scam me. I’m not happy about what happened to me they not deserve even one star.”

Helpful Report

Posted 1 year ago

Good Morning The Booking was made by yourself on the 22nd Booked on:22/01/23 By WEB...... for the 23rd, an online booking is not confirmed until a member of the team contacts you, Which is why we contacted you to confirm/ say that we could not attend on the 23rd and the 24th was available, the engineer attended to diagnose. There was no 10 day wait time. The engineer diagnosed that you require a drain pump - however the drain pump carried on his van is not the correct one for your appliance it would be impossible to carry every variant and so would require ordering, this possibly may not be delivered and be available for the engineer to return and fit to complete the job this week which is the point the engineer was trying to explain to you, and so he would return next week to fit the part once delivered. The engineer attended your property and diagnosed and the labour cost would include return once you had paid the labour cost and paid for the part. Your call with the operative also used bad language which was not pleasant. Your review is not accurate and reflects badly on you we would appreciate you removing such an inaccurate review......Thank you

Posted 1 year ago

“Amazing service from the booking process all the way till engineer visit and repair works. Andrey was excellent on both visits and shared helpful tips and advice. Thank you ever so much. Brilliant service all the way through!”

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Posted 1 year ago

“Brilliant”

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(Alx) - Posted 1 year ago

Thank you for raising the review we are really pleased that the service was so good.

Posted 1 year ago

“I was most impressed with the speed and efficiency of this service - both by the receptionist and the technician. The problem was dealt with the next day and the engineer gave good notice of the time he would be calling. I will certainly use this company again if necessary.”

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Posted 1 year ago

Thank you for taking the time to raise this review the team really appreciates your feedback

Posted 1 year ago

“Great 5 ***** nice to have someone to answer the phone quickly and do a next day repair”

Helpful Report

Posted 1 year ago

Good morning - thank you for the review, the team really appreciate the feedback.

Posted 1 year ago

“Quick and efficient and friendly engineer excellent advice given on my options”

Helpful Report

(Alx) - Posted 1 year ago

Thank you for the review yo feedback is really valued.

Posted 1 year ago

Thank you for taking the time to raise this review your feedback will be passed to the engineer

Posted 1 year ago

“I have no complaints with the repair man as he never even got to see my washing machine. I booked an appointment for the day I had taken off, picked my chosen hours 8-1pm and paid. Glotech changed my appointment to a week later, with the times to “all day” so I just excepted it and booked another day off. I also had to telephone as they had incorrect details, I also pointed out that our address is notoriously difficult to find even in day light so not to allow the engineer to come in the dark. Today was the day for the repair, having been well over week without my machine. I get a call finally at 4.15pm from the engineer staying he would be 45mins getting to the next customer then on to me, obviously no idea of timings. So I telephoned customer services asking the “all day times” whoich are 8am-5pm. I encountered a very rude and flippant lady who and I quote said “ well do you want the machine fixed or not” I pointed out that I excepted the week changes, I excepted the time change to all day ( so I couldn’t even go out walking the dogs) but I had pointed out about coming in the dark, no notes were on my record or for the poor engineer who would have been ages trying to find our address. ( we are right off the beaten track, not where sat nav say we are ) So I have cancelled and hope I get a refund, I will come back and let you know if I dont. I found the whole booking process to be a complete shambles so disorganised, yet they take your money pretty quickly.”

Helpful Report

Posted 1 year ago

Good Morning, I can see that the engineer did have several jobs for customers in the earlier bookings that took longer than expected obviously each repair can vary, in defence of the engineer He really did attempt to get to and complete every booking in his diary hence the notification to you and was prepared to work late to do so, we apologise that this was not suitable for you. Your repair has been cancelled and as we have not attended the property then accounts will refund the labour cost to you. I will also ask the customer service Manager to listen to the call recording and speak to the operative if the call was not dealt with appropriately. Thank you

Posted 1 year ago

“arrived on time and fixed my dishwasher. was very polite, helpful and tidy. would definitely recommend them”

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Posted 1 year ago

Thank you for taking the time to raise this review your feed back is really valued.

Posted 1 year ago

“Really good service. The repair was undertaken relatively quickly and all appointments were kept and communication with Glotech and the technician was good throughout.”

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Posted 1 year ago

Thank you for your review we really do value the feedback.

Posted 1 year ago

“Your engineer tested the oven and confirmed that nothing was wrong with it . He suggested That ishould change the socket and plug which an electrician did professionally . Still the oven tripped the power after 15 of minutes of turning it on. I am lost between your engineer and the electrician. I paid 253 pounds for both which i could have bought a new oven instead . It is a time that trust is a rear commodity.”

Helpful Report

Posted 1 year ago

Good morning, our engineers are appliance engineers and not covered to touch your actual home electrics and this is why the engineer when checking the appliance could not find a fault and saw that the socket was faulty. If you could email the evidence and confirmation of the electrician attending and his work notes we would be happy to book a follow up appointment to check the appliance again now the socket issue has been resolved for safety reasons - this would be a follow up to the first appointment so no Charge please email the details to repairs@glotech.com quoting your reference number and one of the team will be able to assist in rebooking. Thank you

Posted 1 year ago

“Built-in oven repair. I was well impressed with the servlce Glotech repairs gave. Very easy to book on line, payment process easy, keep you up to date about appointment and the technician repaired my oven. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review we really appreciate your feedback.

Posted 1 year ago

“First class service. Clear response by email about date and time of the repair, and the guy who arrived was friendly and very efficient. He spent time working his way through all the possibilities which might be affecting the dishwasher, and when he'd solved the problem, suggested ways to prevent it happening again. Very pleased with the result and the way our problem was handled.”

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Posted 1 year ago

Thank you for your review, we are so pleased that you found the service, we are proud of the team and the qualified and experienced engineer team. your feedback is really valued.

Posted 1 year ago

“The engineer who fixed our oven was extremely rude Reluctant to take his shoes off in our living room. Huffing and puffing like a teenager Complained and going on about how the component in our oven is so damaged… why else would we call you?”

Helpful Report

Posted 1 year ago

Good Morning this is very disappointing to read and not at all acceptable. Could I please ask if you could contact us with your details and booking reference so that this can be fully investigated as as you have entered this anonymously and the email address linked to you is not showing in our system. Please send your comments as above and your details to repairs@glotech.com for urgent investigation. Thank you

Posted 1 year ago

“Our dishwasher stopped working just before Christmas, although we weren't entertaining over the festive period it still needed fixing. We found Glotech via a Google search and were really happy with the service we received. They managed to get an engineer out to us the following day, he called when he was on his way to give us 30 minutes' notice, and although he couldn't fix the problem there and then, he ordered a part and came back a couple of days later. We found Glotech extremely efficient and professional. They are now saved in my address book for future use!”

Helpful Report

Posted 1 year ago

Thank you so much for the review we are so pleased you found the whole service was efficient and professional.

Posted 1 year ago

“A Very efficient repair service carried out on our Miele dishwasher, carried out by a friendly engineer Adam. All is now fixed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review your feedback is valued by the team and will be passed on to Adam.

Posted 1 year ago

“Booked on the website for Monday, which was confirmed by you and as a landlord with multiple properties to manage seemed very convenient. Then received a call from another company saying they were doing the repair and couldn't come until Wednesday as they ONLY cover this area on Wednesdays. I called you and you basically just shrugged your shoulders and said they are the only ones that can do it. The other company mentioned they are regularly left to have to explain this to customers. This had the possibility of being a great service, however I will never use it again.”

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Posted 1 year ago

“Fast and efficient, from the easy on line appointment booking to the polite and proficient engineer arriving at the arranged time with parts on hand to fix the dishwasher there and than.”

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Posted 1 year ago

Thank you for your review your feedback is really valued.

Posted 1 year ago

“Good advice given.”

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Posted 1 year ago

Thank you for taking the time to raise a review for us. all feedback is appreciated.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,666 reviews