Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very dissatisfied with this company I have had 3 visits from them to repair my dishwasher and still not fixed but wanted me to pay more .The first visit I was told I needed a new motor so that was ordered and I paid up front ,the second visit it appeared the item ordered was incorrect and at a cheaper price (no refund ) the third visit again the engineer was back and forth to his van bearing in mind he was the second engineer that that attended and ordered that part and he then said it was wrong and he needed to order an additional part at an extra cost.l still had no refund no contact please beware,I do not recommend this company.”

Helpful Report

Posted 1 year ago

Private Message Sent to yjhanrahan17@gmail.com Good Morning - This is very disappointing to read and I understand you frustration - however as you have reviewed anonymously I have sent a private reply for your details so that I can have the customer service team look into your repair - thank you

Posted 1 year ago

“Very efficient and helpful repairer”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise the review all feedback is valuable to us.

Posted 1 year ago

“I do not recommend the glotech services . They came to fix my fridge charge 105 pound and they said it going to cost 250 and they don’t give any warranty that they will fix it and that they do not recommend fixing it. After 5 min the engineer left with my 105 pound. Ridiculous”

Helpful Report

Posted 1 year ago

Thank you for your feedback, The cost of the labour charge for attending and diagnosing and if possible effecting a repair is clearly given when the booking is confirmed and explained that it is none refundable. This one off labour cost covers the team in the office making the booking with you, the qualified engineer attending in a stocked van with fuel these cost do need to be covered, however this is a one time charge. If the engineer had needed to order a part (it is impossible to carry every possible part for every appliance in the van unfortunately) you would only have paid for the part as an extra cost, his reattending and time to carry out the repair is included in that charge. . you had a qualified and experienced engineer attend your appliance and there was a system fault the cost of the parts to repair was supplied to you at this point you did not wish to proceed however , the engineer spent time talking with you and discussed that we were able to quote replacement options if you wanted us to. He took all of the sizes whilst he was with you and requested on your approval a quote for an American style 4 door with out a water tank. 50% of the labour cost is taken from the delivery and install of a new appliance this is a gesture of good will to the customer, if a customer wishes to proceed with the purchase, We arranged quotes and tried to contact you on four occasions to see if you wished to proceed on the 5th time we did manage to speak with you however you had found an alternative appliance and did not want to proceed. We hope that your chosen new appliance gives you many years of good service- Thank you

Posted 1 year ago

“Teplied promptly to booking request. Engineer was friendly, competent and soin diagnosed the oroblem with a cooker hood not extracting correctly. Excellent service which was much appreciated at a reasonable price.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us we really appreciate the feedback for the team.

Posted 1 year ago

“Helpful from initial contact for booking to job completion. Friendly engineer who was friendly, competent and soon found and fixed problem. Very happy with overall service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review your repair for us we really value the feedback.

Posted 1 year ago

“Great service. Arranged a visit around my availability and fixed the appliance at the first visit, keeping me informed about the issue and any costs.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review for us we really do appreciate all feed back. Thank you

Posted 1 year ago

“Super helpful team. Rapid response with an engineer offered next day, although I chose to postpone a couple of days. The engineer was friendly and knowledgeable. Work done to a high standard and happy with the overall cost too. Will consider using them again in the future for other branded kitchen utility goods, not just CDA.”

Helpful Report

Posted 1 year ago

Thats so great to hear - thank you for taking the time to raise this review we really do appreciate the feedback - thank you

Posted 1 year ago

“It transpired that our unit had been switched off at the mains plug on the wall. We should have checked this but I would certainly think the engineer would look to see if there was an issue at the mains too and would have seen this was the issue. It was only when someone else came into try and assist that this was noticed.”

Helpful Report

Posted 1 year ago

Thank you for feedback we will certainly look into your comments and check the details with the engineers who attended. Mean while I have sent a private request for your confirmed details as your surname is not coming up on our system - thank you

Posted 1 year ago

“iused glotech to repair dish washer two months later after the initial diagnosis i am still waiting for a repair although they took payment before repair they have not carried out.they have effectively stole my money. regards disatisfied customer”

Helpful Report

Posted 1 year ago

I will ask our customer service manager to investigate your comments meantime I can see that you have a booking on the 6th with the engineer and the part that was delayed. Thank you

Posted 1 year ago

Good Morning, I understand that following my request to the management team you have spoken directly with our Engineering Manager who called you this morning, is monitoring the completion of your repair. Thank you for the feedback.

Posted 1 year ago

“Friendly service ,Quick response,fair pricing will recommend to anyone”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review we really do value the feedback

Posted 1 year ago

“Quick professional service. Very good”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review we really do appreciate all feedback.

Posted 1 year ago

“Unbelievably , superb customer service. What a professional company In despair , as my washer had broken down , I started the trawl through the internet for companies to approach . Within 5 minutes , on a SUNDAY evening , just prior to Christmas , I had made an appointment for an engineer to visit ( chose the day ) AND received confirmation ,with prices inc. VAT . It all happened as planned ! Unfortunately , as my machine is obsolete , a repair was not possible , but within minutes of the very competent and helpful engineer leaving I had received a detailed estimate of a replacement , with full costs of delivery, fitting and removal of the broken machine and DATES! The prices are very competitive and a wide range of appliances can be made available . They are readily available by phone as well as email; a refreshing change !”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to raise this lovely review - I have passed your comments on to the engineer and the sales team this is the customer service level we aim for . Thank you again .

Posted 1 year ago

“Fantastic service from start to finish Will highly recommend very happy customer thank you Happy new year”

Helpful Report

Posted 1 year ago

“We were very thankful you could come and fix our oven 3 days before Christmas. Your engineer was very thorough, informative and courteous. Thank you for saving our Christmas Day!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise the review, we are so pleased that the timing worked and the repair was able to be completed on time without delay for parts being ordered. Happy New Year

Posted 1 year ago

“The engineer was able to complete the repair in one visit which was brilliant.”

Helpful Report

Posted 1 year ago

“Excellent response and service. Called Xmas Eve, engineer came on 29th. Fixed machine on site and at a reasonable price. 100% recommended”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us your feed back is really appreciated. Thank you

Posted 1 year ago

“Came out promptly polite and fixed the problem”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us your feedback is really valued.

Posted 1 year ago

“Neff oven blew on Tuesday 27th December and we panicked. Phoned Gloteck on Wednesday and had it repaired by Thursday 29th December. Ben a great engineer came and fixed it arrived on time and did a great job. Very lucky as it was the holiday period so was worried about getting an appointment. Reasonable price, will certainly use Glotech again.”

Helpful Report

Posted 1 year ago

Thank you for your review, your Feedback will be passed to Ben and your comments are well received - Thank you.

Posted 1 year ago

“Professional repairer’s puntual and reliable company and their engineer’s”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us we are proud of our engineering team and the service they offer customers We wish you a Happy New year

Posted 1 year ago

“I found the service to be quick and efficient the person who dealt with was pleasant.I would recomend your company to anybody requiring repairs to washing machines”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us - we really do appreciate all feedback - Happy New Year to You

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,666 reviews