Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,670 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,670 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

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“I was very pleased with my oven repair. It was carried out promptly the engineer was very polite and pleasant and very professional”

Helpful Report

Posted 3 years ago

“The young man was very polite. He had to fetch the oven right out and without my husbands help (he is 84 years old) he would have struggled as his table wasn’t high enough to rest the oven on. But he did the job well enough.”

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Posted 3 years ago

“Great service from start to finish. Efficient and also informed before the arrival. Friendly manner and helpful.”

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Posted 3 years ago

“Excellent service. Lots of helpful information & advice”

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Posted 3 years ago

“Absolutely awful service. Impossible to get through. When I did they ignored message so no progress with repair. Phoned local guy who is now dealing. Very uncustomer centric. Will never use again. Paid them for no resolution.”

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Posted 3 years ago

“Leon arrived on time with the required part, having deduced from the original request what would needed. Tackled the inbuilt dishwasher without any bother, fitted the new heater, then slotted everything back into place all neat and tidy, what more could anyone ask for?”

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Posted 3 years ago

“Great service. Engineer had part with him and fixed dishwasher in one visit. Would use again and would recommend.”

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Posted 3 years ago

“Customer service is so bad it resulted in my wife calling begging & crying for them to respond to a simple request that they said multiple times they would and didn't. Online booking system doesn't work, made a booking over the phone, 4 weeks later and 2 engineer visits and fridge is still not fixed and £102 later told no refund as engineer has attended. Worst service we have ever experienced - DO NOT USE THESE GUYS”

Helpful Report

Posted 3 years ago

“Had a very frustrating and poor experience with Glotech, who despite asking for details of the fault with my washer/dryer arrived without having read them. The engineer stated clearly that if the notes had been read they would have known it was a waste of time coming out. He also failed to mention that I'd get half the repair fee back if I ordered a replacement from them. Their customer service was also poor. Not what I'd expect from supposedly 'helpful professionals' I'd go else where if you can.”

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Posted 3 years ago

“Prompt friendly advice and service from a very competent engineer.”

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Posted 3 years ago

“Fast and efficient service, good communication and the engineer was very accommodating arranging a time that worked for me around the school run.”

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Posted 3 years ago

“Very good service from beginning to end. Friendly, efficient and totally reliable. Call out charge for a repair on my washing machine was competitive and I’ll definitely use Glotech again. Thank you everyone!! 😁👍”

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Posted 3 years ago

“Quick response. Very nice friendly young man, very professional. Explained machine problem I had.”

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Posted 3 years ago

“very pleased with the repair to my oven.cost was as advertised and the work was done at the agreed apointment time.The engineer was very helpfull and quickly sourced the problem. would be more than happy to use again.”

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Posted 3 years ago

“Thought it was a bit of a rip off in that as i had already told you that the code coming up on the screen was E3 which is the load sensor on the motor he confirmed it and cost of new motor which would have to be ordered was x then that was it from the engineer.”

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Posted 3 years ago

“Booked on a Sunday for a Wednesday slot, very quick. Engineer called in advance. diagnosed and repaired the heating element. Very efficient and would recommend.”

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Posted 3 years ago

“Great service. Would recommend.”

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Posted 3 years ago

“You said you could fix anything but the engineer came round tried to fix it but in the end said no but it still cost me £85”

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Posted 3 years ago

“I had an oven door and washing machine seal to repair. The young lady on the phone explained they would need to order and supply the parts - hence slight delay in getting engineer out. After some discussion and nudging from me, she agreed to book both repairs for the same appointment which seemed sensible to me. She was polite and helpful. The engineer, Jim, arrived as expected and was absolutely brilliant fixing both issues efficiently and tidying up afterwards. He was polite and professional - a credit to your company. Looking at some reviews I am pleased to have had Jim!”

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Posted 3 years ago

“Excellent service and installation. Would recommend Glotech to others.”

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Posted 3 years ago

Glotech Repairs is rated 4.2 based on 4,670 reviews