Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned and booked for repair of old dishwasher. Didn't have to wait long. Came on time and mended . Very.pleased wuth service.”

Helpful Report

Posted 1 year ago

Thank you for the review and really great feedback.

Posted 1 year ago

“I really like your service and have used you in the past, in general the service is excellent. However some constructive feedback that would get the rating to 5 stars: 1. The online booking system has on each occasion allowed me to book a date and time which is great, but without exception you have then contacted me to confirm the visit for the day after the one implied online. This feels like a policy to encourage bookings with a faster service than you actually can deliver. 2. On this occasion my dishwasher reset itself on the sunday ahead of the engineer visit on the monday, and therefore no repair was required. Whilst I understand that your business model is a flat call out rate, as a returning customer a small gesture on the rate would have been appreciated but wasn't offered. Other than these two points, all excellent!”

Helpful Report

Posted 1 year ago

Good afternoon. Thank you for taking the time to raise this review and give your feedback. We do appreciate and value when a customer reaches out with positive feedback that we can listen too and this will be passed back to the team. in the mean time obviously the labour cost is carried over for 6 months if this intermittent fault returns and you do require us to reattend there would not be a charge. Thank you

Posted 1 year ago

“We could get an appointment very quickly and the engineer gave his advice on what the issue was and roughly what the costs were. This was followed up with a telephone call confirming the costs and if offered an appointment to carry out the repair.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review and the feedback we really do value this.

Posted 1 year ago

“Fantastic Service! Engineer Javid called ahead to advise what time he will be at my property. Arrived on time as promised. He was polite and courteous and got straight to the job in hand. Javid identified the fault, and sought to repair (removed sock which had got stuck from underneath the washing machine drum causing the drum to seize) Javid kept his work station tidy. Javid made final adjustments and just like magic the washing machine was fixed. Please can you pass my thank you to Javid, he is an asset and a good ambassador for your company.”

Helpful Report

Posted 1 year ago

Good afternoon and thank you for this lovely review which has been passed back to Javid. As a family business Glotech are really proud to have just a great team of engineers. - thank you

Posted 1 year ago

“Alex was very professional, efficient and helpful. Thank you”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise the review and offer this feedback for Alex - which has been passed on

Posted 1 year ago

“Alex was very quick and professional, thank you!”

Helpful Report

Posted 1 year ago

Thank you for the review we really appreciate the feedback for Alex.

Posted 1 year ago

“Alex gave excellent service phoning just before arrival, identified the problem, showed me and fixed it. Thank yo”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review and the feedback for Alex -

Posted 1 year ago

“Efficient call handling service and very quick engineer service. They resolved a poor service I experienced with my Care Plan organisation who were useless. I now have a new Heat Pump Tumble Dryer in place of my irreparable condenser dryer. Thanks Glotech for your prompt help.”

Helpful Report

Posted 1 year ago

“Alex was quick and efficient with his service”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give your feedback for Alex in this review.

Posted 1 year ago

“Alex was quick and efficient with his service”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review for Alex the feedback is really appreciated.

Posted 1 year ago

“Quick efficient response”

Helpful Report

Posted 1 year ago

Thank yo for the feedback we do value these reviews.

Posted 1 year ago

“Fast and efficient service from Alex. Problem solved.”

Helpful Report

Posted 1 year ago

Thank you for the feedback for Alex all reviews are really valued by the team

Posted 1 year ago

“No complaints about the repairs service but the communication with your sales department was shocking. Our fridge freezer couldn’t be repaired so your chap said he’d contact the sales dept. A young lady did contact me and I asked her to give me a call back the following morning which didn’t happen. Since then I have contacted you twice and you said on both occasions I would be sent options regarding purchasing a new fridge freezer which again has never happened. I will now be taking my custom elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for the review, we really do appreciate and listen to the feedback and I will pass this to the team - thank you. This is not at all the speedy service we wish to offer an apologise for the inconvenience. Thank you

Posted 1 year ago

“Kupperbush Team , It has been nearly 5 months waiting for my oven to be fixed ! I have received no responses or updates from you only excuses if you don’t have the answer who does ! Basically I feel you are all taking a piss at my expense ! Im sorry but this is unacceptable I have been waiting since November and we are nearing April now !! This service is pathetic no one should be made to suffer for so long !”

Helpful Report

Posted 1 year ago

I apologise for the inconvenience and that I am reading this review, this is not at all the intention or the standard set by Glotech, I will ask that our spares department and Customer service manager contact Kuppersbush in Germany directly today for an immediate update or resolution - Thank you

Posted 1 year ago

“My experience with Glotech has been horrendous from the day they delivered the dishwasher. I had purchased a Gold Install Service worth £149.00 (£124 after discounts from charges adjusted from repair visit) along with the appliance purchase. They were supposed to be installing the dishwasher and removing the old one. However, on arrival the person delivering advised that the will change this to delivery only as they saw some droplets under the main kitchen sink pipe and suspected a minor leak. The delivery person advised that he will change the order to delivery only and we could go ahead and get our own tradesman to install. We got the unit installed ourselves without any issues and since then I have been chasing Glotech for refund. I called nearly 8 times over two weeks spoke with more than half a dozen people who promised me call backs that never happened. I finally wrote them an email on 27/03 stating my intention to go legal and managed to finally get in touch with them today to be advised that they wouldn't refund my money without giving a valid reason. I have asked them to give this to me in writing and will now be taking a legal recourse. They way Glotech has dealt with my issue, I highly regret doing a purchase through them and would ask the other consumers to keep this in mind if they intend to make a purchase through Glotech.”

Helpful Report

Posted 1 year ago

“Good service but unfortunately the item wasn't repairable.”

Helpful Report

Posted 1 year ago

Thank you for the review - it is very disappointing when an appliance is beyond the help of our great team of engineers- we wish you well with your replacement appliance.

Posted 1 year ago

“Excellent service from Alex”

Helpful Report

Posted 1 year ago

Thank you for the review the team really do appreciate the feedback.

Posted 1 year ago

“Brilliant service. Diagnosed my issue, ordered parts and fixed it all within the week.”

Helpful Report

Posted 1 year ago

“Alex took time to investigate the problem and explained what our options are. Very polite. Very good service”

Helpful Report

Posted 1 year ago

Thank you for the review - the feedback is really appreciated by the the team and we do appreciate this

Posted 1 year ago

“Excellent service, I had a faulty dishwasher, the service engineer Max arrived the next day to fix my machine - it needed a new part, this was ordered immediately and once in stock Max returned to repair the machine, he was prompt, called me before arrival and mended my appliance. I can highly recommend this company”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews