Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted the engineer was able to repair our appliance. Than you’re”

Helpful Report

Posted 2 years ago

“Appalling! I booked online for a specific time for them to come. Re-arrange for work from home. Appt confirmed by email for 8-1pm. It was only when I checked my email that they said the appointment had been changed to all day. The. When I phoned, they said they would not be available till Wednesday at the earliest.”

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Posted 2 years ago

“The appointment was rearranged but apart from that the service was very good.”

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Posted 2 years ago

“We were very pleased with the Glotech engineer, who called us prior to his arrival as we had requested. We would recommend this company.”

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Posted 2 years ago

“So efficient, great job.”

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Posted 2 years ago

“The fault was clearly described. They sent an inexperienced mechanic who said Bosch not good machines. Without taking the machine apart a diagnosis was made. We could have been warned that Bosch parts are very expensive and not readily available. Why didn’t they advise the parts would cost over £500 new machines cost less than this. I certainly wouldn’t recommend these people they charged £81 for a call out and repair. No repair was carried out. They are unethical and take money under false pretences.”

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Posted 2 years ago

“Fixing broken heating element in Lacanche cooker. On first visit the wrong part had been ordered. After the second visit the oven wasnt heating up properly - this required a third visit to fix”

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Posted 2 years ago

“Great service thanks”

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Posted 2 years ago

Thank you for taking the time to review, the team are always aiming to give a great service I will pass your feedback to the team and to management, Thank you

Posted 2 years ago

“Called out for a wine cooler with E1 fault code, engineer arrived and said it was a temperature sensor which i knew anyway, he then said its not worth repairing as just as cheap as getting a new one. Billed £70 and vat for 10minutes. I informed them before they arrived code E1 so they knew before they arrived.”

Helpful Report

Posted 2 years ago

Hi Paul, thank you for your email, I am investigating your feedback however I do understand that it can be frustrating when an appliance cannot be repaired for various reasons. I need to understand from the engineer as his notes states a PCB and sensor were required and this may well be the reason that the repair would be classed beyond economical repair. I will confirm these details Thank you

Posted 2 years ago

“Booked engineer to come and repair my dishwasher. When engineer arrived he was only there for maximum of 10 minutes where he instantly decided I needed a new motor but advised it would be cheaper to buy a new machine rather than a new motor. My machine is only 4 years old and I was left with no confidence in what engineer told me. I decided to get a 2nd opinion from a different company and as expected the fault was not the motor but a simple blockage in the pipe which was removed and now dishwasher is back in operation. I paid your company £86 for this call-out which was a complete waste of money. Very disappointed with the service received and will not be using you again and will be passing my experience on to other potential customers and will be taking the matter further if my money is not refunded.”

Helpful Report

Posted 2 years ago

Please email repairs@glotech.com with the full details so that the customer service manager can investigate fully your comments and feedback fully. I am unable to do anything further as your details are not visible to me to investigate. Thank you

Posted 2 years ago

“Great Customer Service. My Italian Cooker decided to pack up on The Jubilee Day , luckily the potatoes had just boiled over and they were cooked, however cooker was Kabut!!! I phoned my Electrician who told me to contact the Supplier who in turn gave me Glotec’s telephone number. I had to wait a few weeks, however it was worth the wait. The Engineer was a very good communicator, on time, vehicle spotless and appearance very smart. I felt an absolute stupid woman, the Engineer went and adjusted my electric box, turned the cooker on and yes, it was working, it must have dried out after the potatoes boiled over. However, the Engineer checked everything very carefully and even wiped the sides of the Cooker as it is so heavy I cannot pull it out. I will recommend your Company and use your Company again for any other Appliances apart from my Miele Washer and Dryer as have a long Warranty with Miele. Great Service all round. Glotech Repairs on the top of my list for Appliance repairs not many Companies now a days give such good Service.”

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Posted 2 years ago

We are so pleased that everything is all up and running and that Ian was able to represent the business Well. We do hope your appliance continues to work well for you. Thank you

Posted 2 years ago

“You charge me over £74 for a call out then you say you can’t get the parts why didn’t you ask me the model number so you could check if you could get them before coming out waste of my money”

Helpful Report

Posted 2 years ago

Please could you confirm your details in an email to repair@glotech.com so that you feedback can be fully investigated. The Model number should always be asked for by the customer service team therfore this will as I say be fully investigated for you. Thank you.

Posted 2 years ago

“Efficient service .. part ordered and repaired within 5 days . Would suggest engineers carry ID.”

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Posted 2 years ago

“Good efficient service”

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Posted 2 years ago

“I stayed in the whole afternoon with my children and they didn’t show up. No phone call either. Then turned up nearly 2 hours late while I was getting my children ready for bed. Unfortunately I still allowed him in and was charged £81 for the guy to be in my house for literally 5 minutes to tell me the machine wasn’t worth repairing. Was flabbergasted they still charged the whole fee for that. Money grabbing, late with no communication, I wish I hadn’t bothered.”

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Posted 2 years ago

“Glotech did a brilliant job when our dishwasher stopped washing properly. The Glotech repairer came less than 48 hours after our call for help and left us with a brilliant clean machine working as it did when new. The price charged was very reasonable. Thank you !”

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Posted 2 years ago

“Very good service; responsive, efficient and task complete without delay”

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Posted 2 years ago

“Honest and efficient”

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Posted 2 years ago

“Quick efficient service”

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Posted 2 years ago

“Came on time. Fast efficient repair. All back in working order. I would recommend and use again if needed.”

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Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews