Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,669 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first time using this company and would definitely use them again. Everything was easily booked, the engineer then arrived on time, was polite, clean and tidy and checked pretty much everything in the dishwasher until he had to concede that it was beyond repair. He seemed more disappointed than me! I have no hesitation recommending this company.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review, we appreciate your feedback. I will be sure to pass this back on to our friendly engineer and team. Kind regards,

Posted 2 years ago

“The engineer arrived when expected but was unable to resolve the problem. Although the induction hob is only six years old parts are not available to mend the fault. Disappointing outcome.”

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Posted 2 years ago

“Initial diagnosis was not correct but technician persevered and it all came good in the end, with refund on unused items.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review, we appreciate your feedback. I will be sure to pass this back on to our friendly engineer and team. Kind regards,

Posted 2 years ago

“I'm very happy my missing button off my duvet cover and he mended my washing machine!Excellent service and friendly engineer.Worth every penny for piece of mind.I will certainly recommend .Thankyou.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review, we appreciate your feedback. I will be sure to pass this back on to our friendly engineer and team. Kind regards,

Posted 2 years ago

“Have used Glotech a few times now. Very pleased. Engineer was very efficient,, tidy and careful and a happy and friendly guy.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review, we appreciate your feedback. I will be sure to pass this back on to our friendly engineer and team. Kind regards,

Posted 2 years ago

“Very good professional service.”

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Posted 2 years ago

“Paid £94 for a 10 min conversation with engineer (Andrew?). who said we needed a new Fridge/Freezer. He said Glotech would contact later that day to discuss new replacement. No call. Phoned at 9.00 next morning and was 12th in the queue!!! Waited ages previously when 3rd in queue so alarm bells rang there. Decided to go elsewhere with a company who gave us excellent service. Flabergasted when exactly one week later Glotech contacted me to arrange a new Fridge/Freezer. Reviews on website seem mixed some good some dreadful. I should have done my diligence before contact Glotech in the first instanace. Attention to detail seems lacking.”

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Posted 2 years ago

“Next day service (that’s unusual for a start) ,pleasant engineer .”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave Glotech Repairs feedback. I will be sure to pass this onto our friendly engineer, I am pleased to hear that you have had a positive experience with us. Kind regards, Lauren

Posted 2 years ago

“We advised the problem,gave the Dryer Model number and stated that the heating element was failing…however when the engineer came, he confirmed our correct assessment but said he did not have the part. What was the point of him coming without the part, which is readily available from AEG for £108. Your office then called us to say the part required would cost £167.99, in other words you have added another £60 to the official, AEG, cost of this part…. So although the engineer failed to have the part, and stated that we would only have to pay for the part, you are adding an extra £60 on top of the £80+ we have already paid for what turned out to be a pointless visit by your engineer. This is surely unacceptable practice and I would like to know why you are trying to charge us twice for what should be a routine replacement”

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Posted 2 years ago

“Came out when said and not waited long cant fault that but the engineer just plugged his metre in and said no fault so did not get to the problem I felt something was sticking but he did not want to look for that so had to pay £81 just to be told that in 10 mins”

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Posted 2 years ago

“the repairman was very helpful and he knew just what to look for , he raised the machine,snd I left him to it not having to look other his shoulder. when finished he left the area back to normal and was helpful with advice , would use again for any repairs”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 2 years ago

“Fantastic service, booked online & all sorted really quickly, thank you”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 2 years ago

“Just went straight to the fault, no going round.”

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Posted 2 years ago

“Chris M was brilliant. Polite, extremely efficient, intelligent and very capable the way in which he worked on the job. 10/10 from me.”

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Posted 2 years ago

“Was charged £93, for a 10 minute look at my dishwasher to say it would cost us another £300, to try and fix two wires that had snapped, which we have now repaired ourselves. Such a rip off!!!!!”

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Posted 2 years ago

“The repair man (Dean) was polite and courteous, efficiently got my Kenwood dishwasher sorted ( piece of pottery in the pump) explained how this sort of thing can happen and what to look out for in the future. Satisfied customer. 😀”

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Posted 2 years ago

“Thank you for sending Carlos to repair my washing machine.He was on time friendly and efficient would recommend him to everyone,thank you”

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Posted 2 years ago

“The charge would have been good value had the engineer been able to fix but he was only able to test with his meter to be able to tell me it was the BCB and wasnt worth repairing. If I had been able to speak to an engineer directly before the call out I probably could have made that jusdgement without incurring the charge. The engineer was very helpful and pleasant but obviously a sub-contractor. I didnt get the experience of a 'family run business' . also the first time I booked online didnt appear to have registered and I had to phone and then rebook online because I got cut off on the phone call.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Phoned before to tell me how long he would be did a great job and talked me through everything he was a lovely man would highly recommend 5star job”

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Posted 2 years ago

Good morning Scott, Thank you for taking the time to leave Glotech Repairs feedback, it really means a lot to us. I will be sure to pass this onto our friendly engineer and call centre team. I'm glad to hear that you have had a positive experience with us. Kind regards, Glotech

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,669 reviews