Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,669 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely efficient and fast service resulting in the repair of our dishwasher the day after our call. The cost was as expected and the engineer polite and on-time. I was very impressed with Glotech.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs feedback, it really means a lot to us. I will be sure to pass this onto our friendly engineer and call centre team. I'm glad to hear that you have had a positive experience with us. Kind regards, Glotech

Posted 2 years ago

“Honest reliable and knowledgeable repair man. Dean was polite. Clean and offered great advice for future care of my condenser drier. Would not hesitate to pick up the phone and contact glotech again should any of my other appliances become technical.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 2 years ago

“If I could give zero stars I would. An engineer came to fix my washing machine and stated that he needed to order spare parts and arrange another day for installation. No problem. A week later he was sick so second appointment delayed. He eventually came, installed said parts and left. The machine was worse than before and now was causing a burning smell. A week later a different engineer came to inspect and stated that the parts I had paid for were not needed and that I needed something else. He left but never got back to me. A week later again a part was ordered that was stuck in France (another delay). A week later again they were scheduled to install the part but delayed it for another day. Then the next day they stated that a Trainee could not install the part alone so would have to wait ANOTHER WEEK for a qualified engineer to install. Week later and they did not turn up and just agreed to give me a refund. Six weeks it took them and then they cancel whole thing and refund me. An absolute disgrace of a company. TLDR: Bought wrong parts, never came to install correct parts, after 6 weeks they cancelled everything and gave me a refund. Disgrace.”

Helpful Report

Posted 2 years ago

“Engineer arrived on time, found the leak on my washing machine and fitted a new drain pipe. The wife is now up and running. £7-50 for the New part, job well done very pleased.”

Helpful Report

Posted 2 years ago

“My Siemens oven was malfunctioning intermittently. I called Glotech and they sent a specialist Siemens engineer the next day. However he couldn't locate the fault. Then I had to call again 5 months later but didn't have to pay for a second call out. The engineer suggested replacing the temperature sensor. He said if that didn't rectify the fault I could have a refund within 6 months. As my oven is 16 years old I will probably buy a new oven if the fault recurs. I am very happy with Glotech and their policy of one call out fee and refund guarantee.”

Helpful Report

Posted 2 years ago

“Can’t fault the service. Arranged the appointment within a few days. Rearranged to order the part the turned out to be the faulty one. Arrived within the time slot and fixed it.”

Helpful Report

Posted 2 years ago

“I paid for visit 81 pounds and item was not fixed. Never more.”

Helpful Report

Posted 2 years ago

“A good response but although you advise repair is often completed in 24 hours this has never been my experience. 3 to 4 days is more likely! The engineer was quick and customer friendly.”

Helpful Report

Posted 2 years ago

Good morning Nicolas, Thank you for taking the time to leave us a review, we really value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 2 years ago

“Unfortunately, the technician looked at my washing machine and said the parts would be too much to repair it. So, even though the call out was quick and reliable, after adding on the VAT to the online fixed price, it works out very expensive for a 10mins visit.”

Helpful Report

Posted 2 years ago

Good morning, We apologise that this wasn't the outcome you were hoping for. I will be sure to pass your feedback onto management regarding this. Kind regards, Glotech

Posted 2 years ago

“Very efficient and friendly service. Washing machine sorted promptly, and without huge expense.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for leaving us positive feedback, I will be sure to pass this onto our friendly engineer. Kind regards, Lauren

Posted 2 years ago

“There was sign on our machine and the noise it was making was different and I thought something was wrong. I booked a service with Glotech under a 12 month plan. The engineer came out switched on the machine watched it for 2-3 mins and he said there was nothing wrong with it. He advised if it happens again us take pictures. I called up to find out if what would happen with the plan as no work was carried out and I was shocked to find out that I would still need to pay for 12 months even when there no work carried out. They said if the machine was beyond repair they would not charge me but since the engineer came and found no fault I would still need to pay. Guy I would not recommend this company at all do not fall for this, it's a trap would would be stuck if the the engineer don't find a fault.”

Helpful Report

Posted 2 years ago

“It was horrible. I had to pay 81 pounds and lady said that I need a new fridge frizer, becouse the compressor gone. She was able only change a new one for 300 pounds. It is too expensive visit and no help.”

Helpful Report

Posted 2 years ago

“brilliant service”

Helpful Report

Posted 2 years ago

Good morning, Thank you for leaving us positive feedback, I will be sure to pass this onto our friendly engineer. Kind regards, Lauren

Posted 2 years ago

“I HAD TO CHANGE MY REPAIR DATE. IT WAS DONE.SO I BE WAITING FOR MY REPAIR ON THE 25TH MARCH”

Helpful Report

Posted 2 years ago

Good morning, Thank you for leaving us positive feedback, I will be sure to pass this onto our friendly engineer. Kind regards, Lauren

Posted 2 years ago

“Excellent discussed the problem explained why it had happened and then showed me how to prevent it from happening again”

Helpful Report

Posted 2 years ago

Good morning Dawn, Thank you very much for taking the time to leave Glotech Repairs a review, we really value your feedback. I will be sure to pass this onto our friendly engineer Chris. Kind regards,

Posted 2 years ago

“Really pleased to find Glotech to fix my dishwasher. Easy to book for a day and time convenient to me, engineer was friendly and fixed the problem - clearly had knowledge of the brand etc. v. Impressed and happy!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 2 years ago

“we could not get an engineer in the required time frame. After I had booked online, I was informed that no engineers were in fact available for more than a week later”

Helpful Report

Posted 2 years ago

Good morning, I apologise that we had no availibility for yourselves, and hope that you were able to get your appliance fixed. Kind regards,

Posted 2 years ago

“Awful, awful company. Left dirty marks all over the floor and my machine in pieces. No response to emails.”

Helpful Report

Posted 2 years ago

Good morning Melanie, Thank you for taking the time to leave us a review. I can confirm I have passed across your complaint as well as image and have sent it across to management. Someone should be in contact with you shortly. I apologise for your experience with Glotech Repairs, and hope we can get this resolved as soon as possible. Kind regards,

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Came earlier, repair done that day. Excellent”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,669 reviews