Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.13

4.1 Rating 4,705 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not, under any circumstances, contribute any funds to this cone company. I contacted Glotech seeking assistance in repairing my washer/dryer. During my initial call, I explained the machine's issue in detail, providing all necessary information and registration numbers. I requested the cost of the required part, to which the representative quoted around one hundred pounds. Satisfied with the seemingly reasonable estimate, I proceeded to book the repair. On the scheduled day, the technician, who was meant to arrive between 8 and 1 pm, called at 1:15 pm, announcing a delay of an additional 1 hour and 45 minutes. When questioned about the lack of earlier notification, he provided a random excuse and eventually arrived two hours later. Upon entering my flat, he inspected the machine cursorily, inserted his finger, and sat down on the floor with his tablet. He proceeded to list the following prices: £250 for a new drum, £81 for a new door seal, and £72 for another component whose name escapes me. Furthermore, he claimed I needed a new heating device, bringing the total cost to over £750. Astonished, I expressed my reservations, prompting him to suggest purchasing a new machine from Glotech at a supposedly discounted rate, with a £25 deduction from today's charge. Skeptical, I insisted on seeking a second opinion. His response was hostility, insisting on collecting payment before leaving. I informed him that this was not part of the agreed-upon deal and that I would need to contact the office. I conveyed to the office representative that I would not pay £99 for a service that made no attempt to fix my machine and was not booked as a quote for £99. It became evident that this company is engaging in a scam, dispatching technicians to pressure customers into purchasing new appliances.”

Helpful Report

Posted 1 year ago

“Once again, Glotech has provided an excellent service. All the engineers who visit are both knowledgeable, timely and courteous. I can't praise them enough. In particular, Danny, who made the original visit to my defective fridge on monday, and Andrew (Pickles), who completed the final repair today, were both simply excellent. In fact Andrew is probably the best domestic appliance engineers, I have ever met, and is a genuine credit to the Glotech brand.”

Helpful Report

Posted 1 year ago

“Misdiagnosed issue by 1st engineer as confirmed by the 2nd engineer, have waited weeks for them to resolve the problem, they're now stating that I need to pay a second call out-charge? They promised a great deal but in reality were absolutely awful and a waste of my time. They also want to charge 50% mark-up on parts supply.”

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Posted 1 year ago

“George was very helpful and informative. Thank you very much. I will use your company again and recommend”

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Posted 1 year ago

“Totally unorganised appointment booking system. And not keeping to appointment schedule, truly pains customers like me.”

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Posted 1 year ago

“Contacted Glotech re: repair to dishwasher. Was given engineer's visit on Thursday 9th Nov. Advised them of doctor's appointment at 11.30, so needed visit after 12.30. In surgery waiting room at 11.45 got call from engineer telling me he was on his way to my home. I live alone (disabled), so nobody there. Would not re-arrange, so visit cancelled. Next available Monday 13th. Very poor customer services, which need flexibility. Arrangement cancelled.”

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Posted 1 year ago

“Quick and efficient, got to the bottom of both my dishwasher issues and fixed them. Staff were polite and helpful. Would use again.”

Helpful Report

Posted 1 year ago

“Glotech sent me a confirmation email and I paid someone to sit in my house and wait for them. Two hours later they cancelled. The person who I spoke to tried to deny they had sent me a confirmation email at all which added salt to the wound as I had the email in front of me. Will not be using them again. Poor service.”

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Posted 1 year ago

“Quick service friendly engineer thanks George”

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Posted 1 year ago

“Horrendous service. Glotech advertise themselves for Lofra repairs so when our induction hob stopped working I called them. An engineer visited and basically did nothing, he checked power was still going to the oven, which I'd already told them as the oven is still working, and said he needs a part, timescale depending on stock or sourcing from factory. I then receive a call saying "we can't obtain this part so can't carry out the repair", so basically "goodbye". The repair for which I've already been charged the £120 labour fee. Daylight robbery.”

Helpful Report

Posted 1 year ago

“I had the Glotech guys out to repair a hob and they were great. Turned up bang on time, very friendly and courteous, and most importantly, they quickly identified the problem. This went beyond the appliance as it was electrical, but as a result we are now fully back up and running. They are definitely my go to for any future issues.”

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Posted 1 year ago

“Have used a total of three times now and every time it has been a 5* service from the initial booking to the final repair. A very pleasant experience with all of the staff. Thank you”

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Posted 1 year ago

“Friendly efficient service e thanks George”

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Posted 1 year ago

“Quick professional repair”

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Posted 1 year ago

“Repaired my washing machine 😃 Came to see what the fault was, ordered the part and was repaired successfully, by a polite, considerate engineer Thank You Glotech Would recommend”

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Posted 1 year ago

“Very polite and professional engineer and turned up early! Showed me what the issue was and explained why it had happened, he then fixed it, tidied up, put the machine back and was on his way. I would not hesitate to recommend this company to anyone. Thanks Daniel.”

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Posted 1 year ago

“Very helpful professional efficient thank you george”

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Posted 1 year ago

“Quick,helpful and friendly!”

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Posted 1 year ago

“Courtesy call 30 minutes before arrival is very helpful. The engineer who mended my tumble dryer was very polite, efficient and thoughtful. After the repair, he was very careful to ensure the cabinet door closed precisely - in fact he left it better than he found it !”

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Posted 1 year ago

“Had a booking for a dishwasher repair. This was scheduled for between 08:00 and 17:00 today. Arrangements were made to be available at the property all day. At 10:30 I received a phone call to reveal that the Glotech engineer was unable to attend as arranged 2 weeks ago. Furthermore I was advised that Glotech were not able to undertake the repair at any time in the future. No further help was offered. MY WORST EXPRIENCE OF POOR CUSTOMER CARE IN MANY YEARS”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,705 reviews