Glotech Reviews

Name: Glotech
Address: Unit 2, Soothouse Spring, St Albans, Hertfordshire, AL3 6PF, St Albans
Rating: 4.66

4.7 Rating 394 Reviews

94 %

of reviewers recommend Glotech

Company Reviews

Metrics

Info

4.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Glotech:

Trading for over 40 years, Glotech sell all the latest kitchen appliances from the leading brands. With two high street appliance showrooms we take pride in our customer service.

Glotech also design and install fantastic kitchens and we have completed over 500 kitchen installs.

Please take a moment to read our customer's experiences and share your own.

We can be contacted by calling 0330 024 9093 or leaving a message on our website http://www.glotech.co.uk/contact/

Visit Website

Phone:

0330 024 9093

Email:

customers@glotech.co.uk

Location:

Unit 2, Soothouse Spring, St Albans, Hertfordshire, AL3 6PF
St Albans
AL3 6PF

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Glotech 5 star review on 30th April 2021

Mr M Bance

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service and inconvenience caused, do not use!! They sent an engineer from a company called Ves Repairs. The engineer was completely incapable of investigating a common Smeg fault (ie didnt open the appliance to do any tests) and suggested to instead buy a completely new range cooker. The engineer lied and said Smeg wouldn't provide a quote for the parts, yet when we called Smeg, everything was available. These guys are absolutely terrible, do not use them.”

Helpful Report

Posted 1 month ago

“Just had an oven repair. The man was super speedy - less than 15 minutes ago replace filament . Very impressed with this company and would use again.”

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Posted 1 month ago

“Lee and his partner did yet another excellent installation job (fridge) and sorting out a problem with the dishwasher. Nothing was too much trouble. They were polite, efficient and clean workers. Thank you”

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Posted 1 month ago

“Customers for 30 years. Always offer great value and a great service.”

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Posted 1 month ago

“Very happy with the installation of the overn and good service from the staff. Very thorough job, cleaning behind the appliance when removed. They seemed well informed of their job! Would recommend Maria”

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Posted 2 months ago

“Cooker and microwave arrived less than a week after ordered. Delivery, installation and disposal of old machines was pricey but very helpful guys who explained working and even asked for a dustpan and brush and cleaning spray and cloth -left all immaculate.”

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Posted 2 months ago

“Delivery of dishwasher. Excellent service. Prompt, polite and friendly.”

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Posted 2 months ago

“Wonderful installation service. Polite and helpful Glotech representatives. Very happy with this service.”

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Posted 2 months ago

“Great service very polite staff great care and attention everything was perfect”

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Posted 2 months ago

“I ordered and paid for a fridge-freezer a week ago. It was supposed to be delivered yesterday, 1st October. It did not arrive and I was not advised it was not being delivered. After several calls today, I was advised by George that the driver had gone into too much overtime. When George attempted to arrange another, timely, delivery he said the Installation Manager advised him to cancel the order. However, despite being able to take my money instantly, it will take up to five days to issue a refund. I would advise caution when dealing with this company. I would also recommend some further training for their client service team.”

Helpful Report

Posted 2 months ago

“Disappointing with the exception of the delivery. Purchased two appliances, week delay awaiting for both to reach warehouse. No issues with two hardworking knowledgeable delivery men, Lee and Gary. Have been sold a dish washer with an already loose rubber door seal, and had immediate issues with clothes washer..was referred to the manufacturer, “now on warranty, not our problem”. Requested proof of payment, still waiting. I shall be spreading the word.p, and stick with John Lewis next time.”

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Posted 3 months ago

“We went to Glotech to buy 2 appliances, Excellent service and installation, very Professional.”

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Posted 6 months ago

“Barry at GLOTECH couldn't have been more helpful in arranging the removal and installation of a large fridge/ freezer. The logistics were challenging and we would like to particularly say how helpful, positive and courteous the team were from the time they arrived. Led by Lee who masterminded the operation and went over and above to ensure the job was done, assisted by Oscar, Gary and Micheal. Well done guys! You were a credit to the business! Thanks.”

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Posted 7 months ago

“Firstly Barry Glotech North Finchley went above and beyond to support me choosing appliance and organising delivery one in a million ! Steve showed support and care organising delivery slot in the day appreciated. Fri very drivers were professional and respectful . Thank you All”

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Posted 7 months ago

“I’m delighted with the service I’ve had today and would strongly recommend this company. The delivery men managed professionally with quite a difficult installation of my new fridge freezer and i’m 100% delighted with the result.”

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Posted 8 months ago

“Alex was very thorough in investigating the problem and made some helpful suggestions on how to avoid a recurrence of the problem in future.”

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Posted 10 months ago

“Alex was truly an excellent engineer, very knowledgeable and able to explain the fault and what neededee to be done in the clearest terms. Can't imagine better service.”

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Posted 10 months ago

“Honest and professional. Great communication throughout.”

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Posted 10 months ago

“Excellent service from initial enquiry on website through to Alex’s visit. He was very professional, personable and gave great advice.”

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Posted 10 months ago

“Alex was very efficient and informative whilst completing the repair quickly. He arrived on time and had phoned ahead & was also apologetic that the initial visit had to be rescheduled as his appts had run over - as was the person who rang on the day to explain.”

Helpful Report

Posted 10 months ago

Glotech is rated 4.7 based on 394 reviews