Glotech Reviews

Name: Glotech
Address: Unit 2, Soothouse Spring, St Albans, Hertfordshire, AL3 6PF, St Albans
Rating: 4.66

4.7 Rating 394 Reviews

94 %

of reviewers recommend Glotech

Company Reviews

Metrics

Info

4.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Glotech:

Trading for over 40 years, Glotech sell all the latest kitchen appliances from the leading brands. With two high street appliance showrooms we take pride in our customer service.

Glotech also design and install fantastic kitchens and we have completed over 500 kitchen installs.

Please take a moment to read our customer's experiences and share your own.

We can be contacted by calling 0330 024 9093 or leaving a message on our website http://www.glotech.co.uk/contact/

Visit Website

Phone:

0330 024 9093

Email:

customers@glotech.co.uk

Location:

Unit 2, Soothouse Spring, St Albans, Hertfordshire, AL3 6PF
St Albans
AL3 6PF

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Glotech 5 star review on 30th April 2021

Mr M Bance

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy very efficient and friendly Fitter”

Helpful Report

Posted 1 year ago

“Great service from Barry. Very helpful in making sure I got the machines that fitted our needs. Gary and Lee were very efficient and helpful when they installed the machines. Hoping not to have any problems with the machines…so far so good. Thank you”

Helpful Report

Posted 1 year ago

“Lee and Gary, we’re amazing. Called in the morning with any eta, turn up on time and fitted my dishwasher. Very polite and professional. Will definitely order items with glotech. Highly recommended”

Helpful Report

Posted 1 year ago

“Gary and Leigh were fantastic, and credit to the company. Definitely recommend glotech”

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Posted 1 year ago

“Lee came to install are tumble dry, fantastic service from start to finish. Called with an eta and was on time.”

Helpful Report

Posted 1 year ago

“Excellent service by Leigh and Gary following a first attempt to replace an integrated fridge/freezer. The installer (Gary?) identified and confirmed a correct size unit which was subsequently delivered and fitted. An all-round good effort by Glotech culminating in a very efficient and tidy fitting of the replacement Liebherr unit. I would certainly return to Glotech for any future kitchen appliances.”

Helpful Report

Posted 1 year ago

“Gary wars fantasy and so helpful to contact my Washing Machine. Would recommend him very highly.”

Helpful Report

Posted 1 year ago

“Lee and Callum were fantastic and very helpful, fitted are dishwasher in a professional manner and cleaned up everything. Would highly recommend them and glotech. Many thanks Mr Green”

Helpful Report

Posted 1 year ago

“Callum and Lee attended today happy ,polite, and very helpful”

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Posted 1 year ago

“Great service very competitive and appliance delivered on time. The door to the kitchen had to come off to get the machine in and nothing was too much trouble Would highly recommend”

Helpful Report

Posted 1 year ago

“quick delivery and installation very happy with service”

Helpful Report

Posted 1 year ago

“One of the most dishonest companies I have had the misfortune to have dealt with. Originally called out to deal with a dishwasher fault on 20/05/22. The engineer announced that the part was obsolete and could not be repaired, pocketed his money and left. This didn't sound right to me (dishwasher isn't that old) so I emailed the manufacturer and this turned out to not be true. So I emailed them to point this out. They replied admitting they had originally lied and offered to do the repair, for double the cost the manufacturer had quoted. I said that I didn't trust them anymore and that I would take a refund as they had clearly not disagnosed the fault correctly in initial meeting. Obviously they have not done that, and there have been months of promises to get back to me only to be ghosting. Appalling and fraudulent. I will be making a formal complaint to Trading Standards”

Helpful Report

Posted 1 year ago

“Adam came and repaired the handle on our freezer. What a lovely engineer. Helpful, polite and interested. Plus informative when it came to the product and what we might need in the future. Thanks!”

Helpful Report

Posted 2 years ago

“It was easy to book an engineer online to come within 4 days.Dean the engineer phoned before he arrived.Within a short period of time he had identified and fixed the problem with the Neff Dishwasher.He was friendly and explained what he had fixed.I would have no problem in recommending glotech and in particular Dean to friends.”

Helpful Report

Posted 2 years ago

“Our oven gave up the ghost and we were directed to Glotech. We telephoned on Tuesday and Gavin & Richard arrived Thursday lunchtime. They immediately detected the fault and rectified the problem within a very short time. We found both gentlemen very professional, polite and friendly. We could not fault them in any way and will make contact with them again should the need arise. We have no hesitation in recommending Glotech.”

Helpful Report

Posted 2 years ago

“Atrocious service and rudeness beyond comprehension. Barry is rude, arrogant and told me and my staff to "shut up and get lost" because we asked for a delivery to be on a different day that they suggested. I am an estate agent and our tenant is off on a Thursday. They would not accommodate and expected our tenant to be off on a Wednesday and to stay at home all day waiting. When we said not possible he went into a fit and verbally abused my staff. I went to his shop for him to continue the abuse that i have captured on video that is available for all to watch on this platform. STEER CLEAR OF THIS AWFUL BUSINESS.”

Helpful Report

Posted 2 years ago

“Not good.arrived to service fridge freezer .tried dragging to get to back.asked to stop various times ignored me kept dragging.when finished he looked at back(mind the freezer was full)I wanted to empty it still ignored me.he asked me to open bottom a d top doors welcome dozen eggs fell out no apology.after that I was convinced he didnt know what's wrong just wanted me to order new motor.i sIde no. FRIDGE freezer is still working.”

Helpful Report

Posted 2 years ago

“Booked an afternoon appointment and received an email confirming it. This was followed by a text to a mobile number "confirming" a morning appointment that I had not made. Couldn't get through to the misnamed "customer service" department on the phone to change it and they didn't reply to e-mails, so I had to change my arrangements to suit them. The engineer was very efficient, but I won't be using Glotech again.”

Helpful Report

Posted 2 years ago

“I have tried constantly to get in touch with glotec. No replies. I booked a fridge freezer repair. Engineer looked in freezer said you need a new part. Then charged me £101. Several days later I received a message to say ghey couldn't get the part. Would I like them to quote for a new appliance. You must be joking.!!!! Since then I have been unable to contact them . Except to say they hoped I was happy with my repair. Great way to collect money”

Helpful Report

Posted 2 years ago

“Booked an appointment on line , took the day off work , not even the curtesy of a phonecall to tell me they could not come on that day , just a text at 11am on the day which you cannot reply to. Waste of a days holiday, Rubbish service would not recommend to anyone.”

Helpful Report

Posted 2 years ago

Glotech is rated 4.7 based on 394 reviews