Globelink International Travel Insurance Reviews

Name: Globelink International Travel Insurance
Address: Alpi House, Suite 2, East Wing, Alpi House, Suite 2, East Wing, Basildon, Essex
Rating: 4.57

4.6 Rating 1,894 Reviews

94 %

of reviewers recommend Globelink International Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Globelink International Travel Insurance:

Travel insurance for travellers & holidaymakers living in the UK & EU countries. We are a part of the Know before you go campaign, initiated by the FCO, participating in different events and trying to make travellers' lives safer, warning them about troubles and giving travelling advice.

Visit Website

Phone:

01353 699082

Email:

info@globelink.co.uk

Location:

Alpi House, Suite 2, East Wing,
Alpi House, Suite 2, East Wing
Basildon, Essex
SS14 3HJ

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Globelink International Travel Insurance 5 star review on 10th June 2023

Jamie

Globelink International Travel Insurance 5 star review on 23rd June 2022

Gordon Ashurst & Christine Ashurst

Globelink International Travel Insurance 5 star review on 6th June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 2nd June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 17th February 2022

Carolandrichardinspain.

Globelink International Travel Insurance 5 star review on 7th May 2021

Gordon & Christine Ashurst

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beware - Globelink have sold / outsourced their claims process to a company called Healthwatch ... based in Greece. Firstly though, my 2 star is brutally unfair to the amazing staff who helped me when I was injured skiing. Their service and dedication is outstanding. Their response over the Christmas New Year period was also swift. Their attitude was caring. This part of the service is beyond 5 star. Then comes to the claim. This part refers to the post accident, out of pocket expenses. Initially the globelink staff told me to submit the claim to them. (Filled out a bunch of forms, provided receipts, filled out a schedule in an excel.) After approx 1 week I followed up and was told that I had submitted to the wrong dept. Submitted to the 'correct' department. Only to receive and email saying that the claim was being dealt with by HealthWatch. (www.healthwatch.gr) who requested a very onerous set of forms requesting docs unrelated to the expenses at hand but pertaining to the actual holiday. (Apparently to ensure that we were actually skiing in Italy instead of faking being at home!) Anyways, submitted what I thought was needed. It was my fault for not realizing but didn't receive confirmation of that submission. (To be fair, at this point my experience wasn't negative yet, so I wasn't in the mode of following up / asking for reference numbers / names etc. - I only do this when I feel like I am going to be in a battle.) Anyway, a month went by, and I called to check progress. Surprise surprise, I was missing something. They hadn't bothered to email me to inform me, just kept say, refer to the email sent on this day / time where I asked for the docs. (At this point you just know that you are in a stonewall / delay / fight style battle.) We have now sent the offending document, and guess what! No response until prompted by my wife, and another week has gone by with NO confirmation that the documents are all in order and correct. Call them again, a few minutes ago. Sorry, the person dealing with my case is off this morning and will come in at 3pm. At this point I may have gotten frustrated and asked why she can't just look up my case, and see the status. She said, on the phone, she is too busy, has too many emails and this call wasn't a productive use of her time. You kidding ... right!? It's been 2.5 months since we collated all the expenses and sent in that first email / claim and I still haven't established whether everything is in order. I have called Globelink and asked WHY i have to deal with a company called Healthwatch when my policy / contract was with Globelink which had good reviews. If I had wanted a cheap budget approach I would have chosen one. I asked the lady on the phone, where it says on my policy doc that this will be dealt with by healthwatch, but she couldn't answer. Luckily these out of pocket expenses are small however, if this situation had been different and I was further from home, or my wife had to stay for a longer period to keep an eye on me, this could have become a problem. My advice, is that Globelink is great, but I need an answer on this claims process before renewing. And no answer is forthcoming so far. I have not been paid as of 27 March 2024.”

Helpful Report

Posted 1 year ago

We are so sorry to hear your experience, this is certainly is not the service we expect and we are addressing this immediately with the insurers and claims handlers. Please email us on globelink@globelink.co.uk with more details and we will look to assist in chasing the current status of your claim. Although we don't have claims authority and it is the Insurers who have HWA as their regulated claims handlers, as a valued customer we appreciate the feedback and we will be contacting HWA to see if we can find out more and we will revert back to you as soon as possible.

Posted 1 year ago

“Everything went wrong - ADDRESS WAS A COMPLETE MESS”

Helpful Report

Posted 2 years ago

Thank you for your feedback. As you made us aware of the error on the address on your purchased policy we rectified this for you and resent the policy documents to you again via email.

Posted 2 years ago

“Somehow I am asked for an opinion re my 2nd Globelink 12 months WORLDWIDE Travel Insurance. Well its not a great price however this Travel Insurance is flexible re being partly/fully based in the EU with a UK passport/etc. It is perhaps the 'BLEEDING obvious' but insurance is a matter of what happens when one claims! I have purchased travel insurance for over 40 years BUT only attempted to claim 2 possibly 3 times (small-ish matters but important) over this probable 42+ years. Such attempted claims (all over the last about 20 years) have been horrible (this not with Globelink exactly the reason why I question why I have been asked anything!) suddenly its nothing to do with whom you have paid/are insured with BUT some different CLAIMS COMPANY (seemingly most based in ESSEX) who are effectively uncontactable and even in the days of the WWW, Spacex and Crypto-Coins/Tokens all done but POST with NO ability to have a telephone calls or email exchange with anyone. I buy annual Travel insurance 80%+ in case of fairly serious medical issue/s (in USA or wherever) I just simply buy and HOPE which, I almost never do with anything else!. I hope Globelink are 100% marvellous with this when I such a claim. It is/and was a worry that I saw a review (after buying my 2nd annual cover with Globelink) from a person who did not have his/her full medical bills paid over months!. A worry to see any reviews like this dear Globelink Interntional Travel Insurance.....HENCE my 'POOR' (OK not VERY poor) rating.........all very sad this TRAVEL insurance as a whole is possibly a ghastly horrible immoral mess....regretfully one has to take cover in case one is in a bad car-crash or whatever in USA, Australia or Canada (even many other places).....BETTER people are NOT asked to rate GLOBELINK simply after buying cover for a second time.........I would suggest Globelink possibly alter their 'algorithm'.....”

Helpful Report

Posted 3 years ago

We’re sorry to know you had bad experiences with previous Travel Insurers, Mr. Richard Thomas! We work hard to keep our customers safe and we are happy to get excellent reviews from satisfied customers including those who made a claim. That motivates us to work harder! We also appreciate any negative reviews which help us find out issues and improve our services. That’s the reason we ask our customers to evaluate their experience. Thank you for your feedback, Mr. Richard Thomas, but we would be grateful if you could share with us your own experience of using Globelink services. We wish you many memorable and enjoyable trips! Stay safe!

Posted 3 years ago

“I have used Globelink for a number of years (for annual travel cover for 3 people) and this year I didn't get a reminder to renew my insurance. At this present moment in time I am in Dubai and called to renew my policy only to get a recorded message that my call could not be taken. I left a message with my number for a callback but have heard nothing. I renewed online, but am disappointed that as a regular customer I haven't received the service you've given in the past”

Helpful Report

Posted 3 years ago

We appreciate your loyalty, Mr. Lorraine Webster! And we’re sorry for this inconvenience. It is very important for us to have our customers satisfied. Having checked, we made sure that an annual travel insurance reminder was sent to your email address we have on file, this was done on 23/06/2021 and we will investigate to find out why you didn’t get a call back from one of our team who were all working from home at the time. Thank you for your feedback! We wish you a lot of wonderful travels and nice memories!

Posted 3 years ago

“My second time using this company and find website and information excellent. Being able to rule out specific medical conditions at a very reasonable premium is why I chose this company. Very good.”

Helpful Report

Posted 5 years ago

Thank you for choosing Globelink Travel Insurance and we are happy you find our product suits your needs, any reason why the 2 stars? Travel safe and worry-free!

Posted 5 years ago

“I was delighted to find a good price for a policy which covered my existing conditions as standard .I was much less pleased to be quoted £14 each for 2 very minor subsequent conditions with only 6 weeks left on the policy. These occurred after the booking of a holiday. My bank insurance advised me that for them this meant they would be covered free of charge and anyway regarded as insignificant conditions. The medical line for Globelink grilled me at length and put me to the trouble of checking the date my holiday was booked .Immaterial as they wanted to charge irrespective. If these charges were pro rata for a year in my estimate I would have had to pay about £300 to cover a tiny patch of dermatitis the size of a fingernail and asymptomatic diverticulosis only detected by a routine test. Needless to say I have not renewed for this year.”

Helpful Report

Posted 6 years ago

Thank you for your feedback on the recent medical screening for any newly diagnosed pre-existing medical conditions outside the normal terms of the policy and wish you many more enjoyable trips in the future.

Posted 6 years ago

“I had to ring the Medical Screening people and found this most unhelpful. The questions were obviously a standard set and mostly were irrelevant to my condition and on that basis a most unfair decision was made. An unacceptable situation. Why didn't I go elsewhere? good question - mostly couldn't be bothered. But certainly NOT because I think globelink is great...”

Helpful Report

Posted 6 years ago

We have worked hard to have most common and well controlled medical conditions covered as standard on all of our policies, on our No Screen list, but others that are outside that list will need a call to screening to see if additional cover can be added (if required) to these terms, we hope you have a safe and enjoyable trip.

Posted 6 years ago

“The initial contact and emails about various things were answered promptly. Since trying to make a claim however, things have gone awry. I emailed and received an email asking for a lot of information so that I would receive the correct claim form. When I returned from holiday I filled all the necessary information in and sent the email. I have since emailed again to chase up a response but sadly still no response to this email either. I have allowed time to cover the bank holiday weekend but surely 6 days should be should to receive at the very least a reply of some sort!”

Helpful Report

Posted 6 years ago

Dear Mrs. Moore, We have forwarded your comments to Rightpath Claims today and asked for an update of any claims/emails you have sent them, we will keep you posted on their response via email, if you have any other questions do pop us an email to globelink@globelink.co.uk

Posted 6 years ago

“I have arrived at my destination without my luggage. I have filed a claim. It has been several days since. All I have received from you is a confirmation email. Nobody has called or written or reached out to tell me what to expect, what I can or should do, and certainly, nobody from your end has provided any sort of support whatsoever. Thus far this entire situation is unnecessarily aggravated by my insurance company's lack of interest in what is happening. I have told you my luggage is missing. And that my medication is inside it. And that my personal on-board supply runs out on Friday. And that I have no clothes except for what I was wearing when I left home on the day of travel. Maybe this is normal in your industry. If so, then I apologise. Somehow I thought it was different. Thank you”

Helpful Report

Posted 7 years ago

Dear Mr Goriainoff, We are very sorry to hear of your lost luggage. We assume you contacted the claims handler Rightpath. Please email/message us privately so we can continue assisting you, however - to provide immediate support: the Comprehensive policy covers up to £150 for emergency replacement of clothing/medication/toiletries if your baggage is temporarily lost in transit on the outward journey and not returned to you within 12 hours, (keep receipts to claim), as long as you get written confirmation from the airline confirming the number of hours delay. Please ensure you completed a ‘Property Irregularity Report’ with the Airline - this is essential to help them trace your luggage and return it to you at your location as soon as possible. Kind regards, Globelink Travel team.

Posted 7 years ago

“i do not have a contract and i can pay with paypall”

Helpful Report

Posted 7 years ago

Dear Mariam, Online purchases are paid using Worldpay, a secure payment system which accepts most Credit or Debit cards and PayPal, we can see that you did purchase a travel insurance policy with us on 13/05/2017, if you have any questions or queries on this policy please email us at globelink@globelink.co.uk and we will be happy to help.

Posted 7 years ago

“I asked a question on renewal of my policy and I'm still waiting.”

Helpful Report

Posted 7 years ago

Dear Mr Cummings, we received your email during the Easter Bank holiday break, your endorsement has now been issued and sent back to you via email.

Posted 7 years ago

“Bare minimum! Globelink offer the bare minimum in terms of service. I missed a flight in Dubai because a taxi driver drove me to the wrong airport...the others I travelled with all had their new flight tickets reimbursed. I didn't because Globelink insisted I present a signed letter by the taxi company confirming they screwed up...as you can imagine, I wasn't able to get the taxi company to agree to sign a letter and admit fault. Will not use ever again.”

Helpful Report

Posted 8 years ago

Thank you for your comments, unfortunately, the circumstances of a claim do have to be substantiated before reimbursement can be made.

Posted 8 years ago

“I got an email from your company where they told me that my travel insurance will cover from 21.2.17 until 23.5.17. I bought it on the phone. When I got certificate, they where 21.2-21.5.17. Where is missing 2 days? Regards Raimo Myllykangas raimo.myllykangas @hotmail.com”

Helpful Report

Posted 8 years ago

Dear Raimo, I can see a note was added to your policy to cover you until your return home on 23/05/2017, we hope you enjoy the rest of your trip.

Posted 8 years ago

“How I can submit a review when you can only ever tell if an insurance you chosen is any good when you come to claim!!!!!!!!! That's when you know if it's useful!”

Helpful Report

Posted 8 years ago

Dear Miss Burke, We appreciate any feedback from our customers to improve all aspects of our service, including Globelink website, online quotation system and customers’ support. We hope you have a safe trip.

Posted 8 years ago

“The big problem is your buying process. Clicking on the buy link I go from your very nicely designed site to a page that looks like it's been hacked asking for my money. Then I'm transferred to a completely different domain where I have to put in my password for the credit card. I checked this new domain online but despite the very questionable layout and look and domain name it's a legitimate site; however many people will surely think it's some kind of middle-man hack and their card details are being harvested. I nearly did.”

Helpful Report

Posted 8 years ago

Dear Mr. Sutton, Thank you for sharing your feedback. Our website is secure as you will see the HTTPS lock symbol on the browser, however, for customers added security we do not take the payment, this is handled by a company called Worldpay who are a secure server set up internationally to take online payments, by card or via PayPal and they will immediately email you a payment receipt to confirm your transaction, that way any payment details not accessible either by ourselves or anyone else at any time.

Posted 8 years ago

“Said I was going on a six day trip to the UK. But when the policy came through it said it was for 10 days. When I telephoned to complain I was told that the minimum policy was for 10 days. Not happy because I was not told this at the time of taking out the policy. If I had been told this I would have obtained other quotations from elsewhere. Additionally the person to whom I complained appeared totally disinterested. Not happy or impressed.”

Helpful Report

Posted 8 years ago

We offer quotations based on your travel dates and all policies must cover your entire round trip, our Economy and Regular polices are for up to 5 days then up to 10 days per trip, with comprehensive starting up to 8 day per trip, you do have the 14 days cooling off period if you are not happy with the policy you may contact us and we will cancel the cover and issue you with a refund of your premium paid.

Posted 8 years ago

“Buying the insurance was easy and the price was good, when I needed treatment in the USA getting the treatment was not easy because we had to contact someone called Mayday this process was very difficult i.e phone kept ringing no one answered it. Eventually I did get treatment and gave the details to the hospital as we were instructed by Mayday. Now before I go any further the insurance policy says "contact the 24 hour emergency assistance service do not try to find your own solution" I was lying unconscious on the floor bleeding from a head wound and my wife was phoning your emergency number and getting no response, this not acceptable. Eventually I had my treatment and was sent back to the hotel. This treatment was on the 18/05/2015. When we arrived home after the holiday my wife filled in various forms on the internet and was informed the claim ($724-00) would be paid. In the December of 2015 we received a letter from the hospital stating the claim had not been paid and that they would be pursuing us for the money. We contacted the claims department and they said we had to fill all the forms in again which they sent through the post this time we complied with this and thought that would be the end of it. Two months later we had another threatening letter asking for the money, I phoned Reactive Claims (February) and they assured me the claim would be paid in a few days. I received another letter from the hospital and I phoned Reactive Claims on 23rd March and was told the bill had been paid. Received more threatening letters from the hospital phoned Reactive Claims on 18th August (spoke to Amber) and was told the bill was paid on the 5th August. So I was told the bill was being paid in February, that it was already paid on the 23rd March and then was told it was paid on the 5th of August, do Reactive Claims really know what they are doing. My wife and I should not have this amount of hassle over a claim.”

Helpful Report

Posted 8 years ago

Dear Mr. Rands, thank you for the feedback which we do value and we are so sorry to hear of your injury and subsequent difficulties. Mayday provide a 24 hour service and are successfully contacted by thousands of customers each year, we will check why you had issues calling them. Regarding the hospital bills, unfortunately it is a notoriously unpleasant trait of US hospitals to persistently chase and threaten patients for bill payment. This can happen even after bills are paid due to poor communication with their automated credit control systems. We agree with you that you should expect a hassle-free claims service - which is what our Medical Assistance and Claims Handlers usually provide - and we are sorry that this didn’t happen for you on this occasion. Please don’t hesitate to contact us further if you wish on info@globelink.co.uk / +44 (0)1353 699082

Posted 8 years ago

“as an existing customer it was very difficult to renew with a different coverage from last year”

Helpful Report

Posted 8 years ago

Dear Mr. Earle, We are sorry to know you found the renewal process difficult and we are always happy to help you with a quick call to the office where the staff are happy to talk you through any questions or queries for online purchases or direct purchases.

Posted 8 years ago

“I'm waiting for all documents for my holiday insurance to arrive. If you send it by e mail I'll down load them. Jean Bennett”

Helpful Report

Posted 9 years ago

Dear Mrs. Bennett, The full Travel insurance documents are sent to you by email immediately after the purchase. If you are still having problems with the email please contact us and we can check your details and if needed arrange the documents to be sent by another method.

Posted 9 years ago

“it was put on my policy that I have had a malignancy which is not true. I now have a note on the system to say its not true but really should have been issued with a new policy”

Helpful Report

Posted 9 years ago

Dear Mrs. Cerf, We are sorry you experienced such inconvenience. The issue was dealt with in the best way we could.

Posted 9 years ago

Globelink International Travel Insurance is rated 4.6 based on 1,894 reviews