Globelink International Travel Insurance Reviews

Name: Globelink International Travel Insurance
Address: Alpi House, Suite 2, East Wing, Alpi House, Suite 2, East Wing, Basildon, Essex
Rating: 4.57

4.6 Rating 1,894 Reviews

94 %

of reviewers recommend Globelink International Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Globelink International Travel Insurance:

Travel insurance for travellers & holidaymakers living in the UK & EU countries. We are a part of the Know before you go campaign, initiated by the FCO, participating in different events and trying to make travellers' lives safer, warning them about troubles and giving travelling advice.

Visit Website

Phone:

01353 699082

Email:

info@globelink.co.uk

Location:

Alpi House, Suite 2, East Wing,
Alpi House, Suite 2, East Wing
Basildon, Essex
SS14 3HJ

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Globelink International Travel Insurance 5 star review on 10th June 2023

Jamie

Globelink International Travel Insurance 5 star review on 23rd June 2022

Gordon Ashurst & Christine Ashurst

Globelink International Travel Insurance 5 star review on 6th June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 2nd June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 17th February 2022

Carolandrichardinspain.

Globelink International Travel Insurance 5 star review on 7th May 2021

Gordon & Christine Ashurst

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They are more keen to restrict liability than have you as a customer. I had the feeling I was dealing with a shark. Very fast to limit liability.”

Helpful Report

Posted 7 months ago

Dear Dr. Potter, we can see you purchased a policy on the 5th of August 2024, as a legal document has to be issued based on the information supplied by the insured at the time of purchase and within the terms, conditions, and any exclusions of cover.

Posted 7 months ago

“GLOBELINK is not an insurance company you can rely on. They are marketing insurance products from Collinsons insurance which seems to operate with the objective of to avoid paying the claim. I am still waiting for the resolution of a claim and I am now being ignored. Firstly they tried to deny the claim as I was travelling in New Zealand and they said that was excluded from my policy. It was not excluded as I had a worldwide policy. They acknowledged that error and have now have invented a food exclusion which they have not elaborated on. GLOBELINK are nowhere to be seen on this and direct me to Collinsons. They are happy to receive the premium but are nowhere to be seen when it comes to the important part of the insurance policy - delivery and support when things go wrong. The policy is not worth the paper it is written on as they have not based their intention to reject my claim on their policy that they sold me. I cannot state this strongly enough. Do not be fooled into thinking this policy or GLOBELINK will be there to support you when things go wrong.”

Helpful Report

Posted 1 year ago

We are sorry to hear you are disappointed with the way the was claim handled by Collinson Insurance’s claims department and as a regulated insurance intermediary Globelink are not directly involved in or have any authority for the insurance Company’s (Collinson) claims management. We would like to assure you that Collinson Insurance as part of the Collinson Group of Companies are well respected and substantial members of both the UK and EU insurance community, similarly Globelink has been in operation for more than 25 years in the UK and set up our Cyprus operation to respond to Brexit and maintain our continuity of service to our long established EU community of clients. Our commitment to customer service is fundamental to our values and any dissatisfaction with service is always a matter of deep regret, if you feel you have a complaint about the claim please refer to the complaints procedure shown in the policy wording dependant on languages and service provider. Please to contact Healthwatch complaints, they can be reached at 0030 231 308 4502 or info@healthwatch.gr Collinson Insurance Europe Limited (CIEL) is the Insurer and underwrite all the benefits provided under the policy. CIEL appointed Healthwatch S.A to handle complaints on its behalf as indicated above. Healthwatch S.A can provide a translation.

Posted 1 year ago

“Disappointing travel insurance when comes to making a claim, they ask for WAY more than any other company I've previously had, and even ask for more than what they state in their initial comms. Also their policy is pretty average considering they don't really cover cancelled flights. I am out of pocket 100s. In hindsight the money spent on the travel insurance policy would have been better spent booking new flights because they refuse to cover it (even though the guy on the phone said it should be covered)”

Helpful Report

Posted 1 year ago

Thank you for your feedback, We are so sorry that you have experienced problems with the claims service. Please note that Globelink uses the services of the claims handlers appointed by the insurer of your policy, Globelink and the insurer of your policy are committed to treating customers fairly and that you followed your policy wording for details of the claims complaints procedure which includes an independent arbitrator should you not agree with the insurers final decision.

Posted 1 year ago

“He tenido una infección por covid 19 en dic 21 y aun no tengo respuesta del seguro. Mala calidad en la atención, mala calidad en la resolución del problema.”

Helpful Report

Posted 2 years ago

“Terrible Am still waiting for reimbursement for a claim from December! 3 months now !! No return telephone calls ,email response around two weeks and request for the same receipts over and over!! Still no resolution!”

Helpful Report

Posted 3 years ago

Dear Mr. Grist, We can see your comments regarding a delay via the Collinson Claims team in settle of your claim and this is not the delay we would expect from our appointed claims handlers, please provide us with the claim number and details via a direct email to our administration office globelink@globelink.eu so that we can urgently escalate this back to them for an update to both you and us, of the status of this claim and what has happened to delay a settlement.

Posted 3 years ago

“Do not use Globelink, as you do end up with medical debts unpaid and bad credit ratings. Made a claim because of back pain, but some medical expenses were not paid by Globelink as agreed (I have seen the communications where they agreed to pay the medical provider). Paid for the MRI myself, which they reimbursed me for, and then accepted the claim. The steroid injection was meant to be paid directly to the provider. Globelink agreed to pay the provider. Provider invoiced Globelink, then 15 months later Globelink said the invoice wont be paid because the limits have been reached. There is no way they have reached 10M in payments for medical.....probably not even 10K in total. Have been trying to get an answer from them. No success in even getting a reply. Do not use Globelink, as you do end up with debts unpaid and bad credit ratings.”

Helpful Report

Posted 3 years ago

Thank you for the Claims Service feedback. As this service is provided by the Insurer and following your email to us making us aware of this outstanding claim, we have forwarded your comments and the claim details to the insurer and are following this up for you as this is not the service we are used to or expect from Claims.

Posted 3 years ago

“They are ok when you buy it. When you have to get in touch, is again. been trying to extend policy for last week. They are now removing all support for CoronaVirus, while I am stuck in a foreign country not able to go back. If you think you want a trust worthy company, I would stay clear. Again, easy to buy but not at all useful or helpful when needed to claim or even extend. Been a customer for 4 yrs, and still. Really slow customer service, nothing can be done on the phone. Phone lines close 1hr or more before official closing time.”

Helpful Report

Posted 4 years ago

Thank you for your review! We understand your frustration, however, regrettably, in line with other Travel Insurance Providers, Covid-19 is now excluded. We continue to support customers with policy extensions and revised insurance dates through these challenging times. You remain covered for Emergency Medical and Repatriation for other unforeseen illness or accident while away. Thank you for custom and stay safe!

Posted 4 years ago

“You did not answer to my urgent request of information to decide which policy to buy as renewal. I had to decide fearing being left with no policy at all. I repeated my request but still no answer has arrived.”

Helpful Report

Posted 5 years ago

Thank you for your review! We are experiencing unprecedented volumes of queries and we are so sorry we didn’t reply sooner. We have reviewed your emails and a reply is on its way. Thank you for renewing with us and safe travels.

Posted 4 years ago

“Callcenter wasnt very understanding about my situation. Complete lack of empathy. Callcenter was denying that it was unsafe to visit countries.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and sorry that we did not meet your expectations on this occasion.

Posted 5 years ago

“Basically a scam. The policy wording makes it so that they don't really cover almost anything (like flight cancellation). Other insurances do a much better job at being honest with their customers and at covering them, which is why we buy insurances in the first place. Treat this company like you would treat a scam.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. There is no scam. We are authorised and regulated by the Financial Conduct Authority (FCA) and provide quality, reputable products in line with good market standards and regulatory requirements. All Product descriptions, Benefit levels and the Policy wording are available for your review pre and post purchase. We know you are free to shop around and always aim to provide the highest quality reasonably priced products.

Posted 5 years ago

“Well I have to say it’s uselles... I am saying that because I was recently in hospital really infected and in bad condition. I payed with my own money when you should pay directly while i am in hospital. And I provided with all the info I have but you will still not give me my mmoney nay back. I will definitely not recommend this company”

Helpful Report

Posted 5 years ago

Globelink use a 24-Hour Medical Assistance Team to call for help and assistance with medical treatment needed while travelling, for low cost medical claims such as local doctor’s treatment you may pay and reclaim the costs via the claims handlers online. If you are still having problem do pop us an email via the link - https://www.globelink.co.uk/contact-us.html

Posted 5 years ago

“I have not received any documents relating to my holiday Insurance commencing 3rd November to St Lucia. regards Problem solved amicably, thank you.”

Helpful Report

Posted 5 years ago

Thank you for informing us regarding a problem you faced, Ms. Roxburgh. Your documents were resent to you again via email. We hope you have safe and pleasant trip.

Posted 5 years ago

“Globelink got my age wrong in the certificate twice. The first time I thought I made a mistake and input the wrong date but then the second time it still put the age 26 rather 27 in the certificate. I need this document for a visa application and obviously can not go with the wrong details. I will not be using this service again and ideally would like a refund for two incorrect certificates.”

Helpful Report

Posted 6 years ago

Thanks for the feedback. Your Insurance Certificate will state your Age as at the date of Issue. So your age as it is today. It looks like the age on your Certificate is correct given the date of birth you provided. If you prefer, we can provide a full refund on one or both Certificates within 14 days of purchase (provided you haven’t travelled yet). Please email us on globelink@globelink.co.uk with your name, address and date of birth and let us know what your preference is and we will sort it. Thanks, Globelink Team.

Posted 6 years ago

“All I wanted was a QUOTE for travel insurance for myself and my partner who had a pre-existing medical condition. But you wouldn't allow me to get just a simple quote because you had to get him to talk on the phone even though I know all of the details of his condition. He works long days and is unable to be on the phone at work. Ridiculous.”

Helpful Report

Posted 6 years ago

Due to the recent changes in the use of personal data and data protection the medical screening team will need to speak to person the medical screening is for to confirm authorisation so that the caller can answer the medical questions on their behalf or go through the screening directly with the customer personally.

Posted 6 years ago

“difficult to use website, and then asking for a review before the trip”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We ask for Reviews on the purchase experience so we can improve the website for customers. Email us at globelink@globelink.co.uk to tell us more on what you found difficult, as this is unusual feedback for us.

Posted 6 years ago

“It would be good to have a travel insurance policy?”

Helpful Report

Posted 6 years ago

We have a record of you purchasing a policy on the 30th July 2018 which is why you have been asked to submit your review on the service you received.

Posted 6 years ago

“I made a claim 3 month ago , then Globlink ask me additional documents, i sended them month ago ..... themn i write 2 emails ...no answers :((( ... of course - no payment !!!! Just ignore me !!!”

Helpful Report

Posted 7 years ago

This s not the usual service provided by our Claims Handler. Please email us on globelink@globelink.co.uk and confirm who you have contacted. In the meantime we have assumed that this is ‘Rightpath Claims’ and we have asked them to contact you urgently to resolve your claim. Kind regards, Globelink Travel Team.

Posted 7 years ago

“Woman on the phone so rude and patronising. Completely put me off Globe Link. Sounded like she'd had a bad day and was taking it out on the customers. Cheer up, love!”

Helpful Report

Posted 7 years ago

Thank you for your feedback which is very helpful to us. We are sorry you feel the person you spoke to was below par on your call but we hope you have a safe and enjoyable trip.

Posted 7 years ago

“Your claims handler, Rightpath is trying everything possible to deny a valid claim of ours. Their claims reference is Z069390. We paid the premium to you for this insurance, so either intervene with your claims handler and resolve this matter, OR, we will institute proceedings against yourselves in 14 days time (ie on 3rd May 2017) for selling fraudulent insurance policies!”

Helpful Report

Posted 7 years ago

Under the strict rules set by the Financial Conduct Authority (FCA) we are not able to handle or influence claims, as these are handled directly by the Claim Handlers, appointed by the Underwriters on our behalf, however, we wish to assist as far as we are able and have requested that Rightpath review your claim as swiftly as possible.

Posted 7 years ago

“The lady who answered the phone when I called seeking advice regarding buying a policy could not have been more rude and unprofessional. She seemed to want to be somewhere else, gave me completely the wrong information and dismissed me as if I was irrelevant. Clearly she is in the wrong job and should look elsewhere. I ended up being transferred to the underwriter who could not have been more helpful and professional. He took time to explain things, clarified that the lady who answered the phone was completely wrong, apologised for how I had been treated by her and made me realise that if I had believed her then I would have been in a very difficult situation. The 1* is because the underwriter does not work for Globelink.”

Helpful Report

Posted 7 years ago

We are sorry to hear that your initial query wasn’t handled to your satisfaction and will, of course, follow up on your comments but are pleased to hear that the Underwriter of the policy who you were passed over to was able to clarify your specific insurance needs and that you continued to purchase the insurance through Globelink.

Posted 7 years ago

Globelink International Travel Insurance is rated 4.6 based on 1,894 reviews