Globelink International Travel Insurance Reviews

Name: Globelink International Travel Insurance
Address: Alpi House, Suite 2, East Wing, Alpi House, Suite 2, East Wing, Basildon, Essex
Rating: 4.57

4.6 Rating 1,895 Reviews

94 %

of reviewers recommend Globelink International Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Globelink International Travel Insurance:

Travel insurance for travellers & holidaymakers living in the UK & EU countries. We are a part of the Know before you go campaign, initiated by the FCO, participating in different events and trying to make travellers' lives safer, warning them about troubles and giving travelling advice.

Visit Website

Phone:

01353 699082

Email:

info@globelink.co.uk

Location:

Alpi House, Suite 2, East Wing,
Alpi House, Suite 2, East Wing
Basildon, Essex
SS14 3HJ

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Globelink International Travel Insurance 5 star review on 10th June 2023

Jamie

Globelink International Travel Insurance 5 star review on 23rd June 2022

Gordon Ashurst & Christine Ashurst

Globelink International Travel Insurance 5 star review on 6th June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 2nd June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 17th February 2022

Carolandrichardinspain.

Globelink International Travel Insurance 5 star review on 7th May 2021

Gordon & Christine Ashurst

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Messy web site. Not easy to navigate. I regard myself as web savvy. I wouldn't find it easy to purchase a policy if I was less competent using the internet”

Helpful Report

Posted 8 years ago

Dear Mr. Cooper, Thank you for choosing Globelink Travel Insurance. We are constantly working on our website improvements and hope you’ll find it easier to use in the future. Enjoy your trip!

Posted 8 years ago

“Website easy to use”

Helpful Report

Posted 8 years ago

Thank you Mr. Sawyer. We are glad to hear you found our website easy to use. Have a great trip!

Posted 8 years ago

“I have no quibbles with the customer service team who are, as always, very helpful. My criticisms lie with the ridiculous medical screening process. The firm dealing with this has changed EVERY YEAR. Every year the same condition has either been free, 8 pounds, 300 pounds, free but with large excess...you get the drift! This year because of a recent operation, I was refused cover altogether unless I accepted a quote of over 2000 pounds! So, very reluctantly, I am travelling not only without that cover but without cover for the other minor conditions as well. I am exceedingly unhappy. I also dislike having to contact medical screening first and being passed from pillar to post: very expensive phoning from Spain. So, Globelink telephone staff are very good but the way the product is being sold is very frustrating and the price no longer good value. Linda Arthurs”

Helpful Report

Posted 8 years ago

Dear Mrs. Arthurs, We are sorry to hear the medical screening teams who have been appointed by the Underwriters have not been consistent when handling your Pre-Existing medical conditions, if you email us here in the office we will do our best to assist with finding cover for your other minor conditions.

Posted 8 years ago

“Used Globelink last year for annual travel insurance and thought they offered a good deal. Wanted to re-new this year for the same insurance and somewhat disappointed that the price had nearly double because I was a year older, although I had no medical conditions to declare, as before. I have been given a 10% discount and decided to re-new my policy, but may well search around when it comes to re-newing this time next year. They were prompt in responding to my query about the price, but really didn't answer what I was asking.”

Helpful Report

Posted 8 years ago

Thank you for your continued Travel Insurance purchase Ms. Irvine. We hope you have many safe trips.

Posted 8 years ago

“No point now all you've done is take my money. The review will come should I need it back in the future,”

Helpful Report

Posted 8 years ago

Mr Brookes, Thank you for your continued loyalty with our Travel Insurance product and we wish you only safe trips in future.

Posted 8 years ago

“I recently purchased Travel assurance for my partner, after we were stranded in Manchester because of French strikes, however the company who deals with claims, obviously do not like to help. Because we made our own arrangements to travel back at great expense, we were not covered by the insurance, because it only covers delays. My niece who works in insurance, tells me the policy is good,( but the small print says it does not cover our situation) To be honest, if the refusal had come a day earlier, I would have sought other insurance companies”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience Mrs. Raudies. We are sorry to hear you had inconvenience caused by the French strikes and in this instance it would seem that your policy did not provide you with cover for this, however, it is good to know that your niece confirms this is a good policy. We wish you many safe trips in future.

Posted 8 years ago

“I always feel that the time to write a review of an insurance company is when one has to make a claim! That's when one sorts the good, from the poor, from the bad, and from the terrible! Hopefully that time will not occur.... ever!”

Helpful Report

Posted 8 years ago

Dear Mrs. Armstrong, Thank you for choosing Globelink Travel Insurance. We hope you have many safe and pleasant trips whilst insured with us.

Posted 8 years ago

“I have been with Globelink for many years, as I've never had to make a claim of any kind I can't really give a rating.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and subsequent purchase. Mrs. Hodge. We look forward to insuring you in the future and hope you have many more safe trips.

Posted 8 years ago

“I I live in Ireland and have no way of accessing the UK 0800 Numbers.I am also very deaf and cannot use the phone anyway. Plus,I am not exactly computer literate. So I am very glad that I have established e-mail contact with Jordan Carpenter on your website. He has been very helpful arranging Travel Insurance for four holidays in the last three years,especially as I have a long list of pre-existing conditions. The Assistance he gives is very much appreciated. Chris Williams”

Helpful Report

Posted 8 years ago

Dear Mr. Williams, Thank you for your positive feedback. We are glad to know you have had very good service from our customer service team. Travel safe and worry-free with Globelink!

Posted 8 years ago

“Hello ! hope you all are well and happy. We have never had to put in a claim, thankfully. So, we do not know how good you are. The people I renew with are OK, & thanks. Thank you. Kind regards JULIE Marshall & Peter Yarwood”

Helpful Report

Posted 8 years ago

Thank you Miss Marshall. We'll be glad to insure your future trips

Posted 8 years ago

“We have used Globelink for a number of years. They have been very efficient in arranging the insurance for us but fortunately we have not had cause to make a claim. We therefore cannot comment on their efficiency should we do so.”

Helpful Report

Posted 8 years ago

Thank you for your loyalty Mr. Poole. We are happy to know all your trips have been trouble free and you find it easy to arrange a policy with us. We hope you have continue to have many more pleasant trips in future.

Posted 8 years ago

“Fine - but I did ask for a receipt on headed paper which include details I require for tax purposes and I am still waiting for this.”

Helpful Report

Posted 9 years ago

Dear Ms. Baldock, your request was emailed back to you on 15/03/2016, if you cannot trace this please contact us in the office and we will resend it again, globelink@globelink.co.uk

Posted 9 years ago

“The website is not the most simple to negotiate and different to go back and add things or to create two different types of insurance in one transaction. It is what it is however in the medical terms some of the more minor illnesse such as controlled blood pressure and maybe controlled diabetes could be covered for with a few limitations.”

Helpful Report

Posted 9 years ago

Dear Mrs. Doyle, Thank you for the feedback. We are constantly working on our website improvements to make it user-friendly and easy to use and have a list of “No Screen” medical conditions which are covered as standard. We wish you to have a safe and memorable trip!

Posted 9 years ago

“Blunt what more do I say”

Helpful Report

Posted 9 years ago

Dear Mr. Dellabarca, We wish you many safe and worry-free trips.

Posted 9 years ago

“It is difficult to comment after just buying the policy, When the need arises to make a claim that is when we know how good or bad they are.”

Helpful Report

Posted 9 years ago

Dear Mr. Jackson, Thank you for choosing Globelink Travel Insurance. We sincerely wish you many safe trips!

Posted 9 years ago

“One problem when answering the health questionnaire was that we were applying as a couple and have different health histories but there seemed to be only one answer per couple on the on line form...so if either of us had any issue I answered as if it was both of us...this was a bit confusing.”

Helpful Report

Posted 9 years ago

Dear Mrs. Webster, Thank you for your feedback and your comments on the medical questions, we will be looking into this issue as part of the going development of the site.

Posted 9 years ago

“When talking with operator I could hear other people speaking loudly in background which made it difficult to hear what my operator was saying.”

Helpful Report

Posted 9 years ago

Dear Mrs. Pegler, Unfortunately we are a busy office and sometimes we are all answering calls at the same time, hopefully we are still trying to give the best possible service to each of the clients we are dealing with on the phone.

Posted 9 years ago

“We where mostly satisfied with the information we were given over the phone, but I thought we could have been given more information on which insurance would suit us the best. As with a lot of companies you only seem to get back what you put in, by that I mean I ask a question and get a answer to that question, when people ring in it's to obtain more information, this is so we can make the right choices It's not until later when you have filled in all the forms that you think of something else you should have asked? but now it is to late or you just can't be bothered to phone again. We would have still had used the company but possible have felt that we had got the best deal for us. Regards Phil Steeper”

Helpful Report

Posted 9 years ago

Dear Mr.Steeper, We do hope to provide clear information on your policy options both via the telephone or website, we always ask all our customers on delivering the email certificate of insurance to read the certificate of insurance and full policy wording carefully and ensure you understand the cover you have purchased. If you are not entirely satisfied with the policy and it does not meet with your demands under FCA regulations we can cancel the policy during its 14 days cooling off period and give you a full refund of premium.

Posted 9 years ago

“Slightly annoying the up selling of additional features”

Helpful Report

Posted 9 years ago

Dear Mrs. Toms, additional features such as the excess waiver option are offered, if required as part of the purchase, but we do hope that with a simple “No Thanks” option this keeps the Added Cover Options to a minimum.

Posted 9 years ago

“cheers good value and advice over the phone was great”

Helpful Report

Posted 9 years ago

Thank you Mr. Robinson for your review and have a safe trip.

Posted 9 years ago

Globelink International Travel Insurance is rated 4.6 based on 1,895 reviews