Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,754 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible communication mixed with a complete lack of appreciation for existing customers. I placed and order for a vehicle and was told delivery of said vehicle would be within 4 weeks of order. Paid £550 deposit, secured vehicle. I was asked to sign the lease agreement without having a confirmed delivery date, which i did not do. 10 days went by and still no sight of a delivery date. subsequently i cancelled my order as it wasn't looking likely that my vehicle would be delivered any time soon and i could source one elsewhere within the time frame that i wanted. Robert Prideux, Global vans sales manager, agreed to refund my deposit in full, recorded, on a phone call. did this happen, no, of course it didn't and they are denying any of this conversation taking place and are refusing to supply the recording. Now being ignored from management of Global Vans. Just to add, I am still a customer of theirs with a current vehicle and have been for over 4 years, have recommended them to multiple businesses as we are all local to Bristol. Never will I use GLOBAL VANS again. Very poor service and behavior.”

Helpful Report

Posted 3 years ago

Hi Jordan, thank you for your feedback. I can see you ordered a Ford Ranger on the 24th August with a 3 week lead-time. The vehicle was ready for delivery from the 14th September. Reading the notes you asked to cancel the order on the 6th September for due to a change of circumstances in your business and you would come back when you were ready to order again. We agreed to keep your deposit on file to use again in the future. There are costs in cancelling vehicles and we always try to minimise these. I hope we can supply you again in the future.

Posted 3 years ago

“I knew the type of van I wanted and Global was able to deliver .”

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Posted 3 years ago

“Gavin was a great help in supporting me in choosing my new Van - would highly recommend using this company for your next van!”

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Posted 3 years ago

“Gavin was great honest and precise all along the way”

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Posted 3 years ago

“Worst service ever received, rude staff who ignore emails, van turned up with a different interior spec to what I asked for, told me delivery would be end of august- received van in the middle of November. Highly suggest you look elsewhere.”

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Posted 3 years ago

Hi Jack, thank you for your feedback. I can see you ordered a Transit Connect on the 2nd July with an ETA of 12 weeks, apologies that delivery ran a couple of weeks over schedule. As discussed you have received the exact specification requested, I understand you thought it came with an interior screen which is an optional extra on your model. Thank you for your business.

Posted 3 years ago

“From start to finish Ben at Global vans was a absolute pleasure to work with, the whole process was very easy and the 2x custom vans were delivered on time. Would definitely recommend Global vans and will be returning myself for future vans.”

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Posted 3 years ago

“We have been happy with the service that Justin has given us over the years. Always a pleasure to chat with, and very informative. We will definitely use again”

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Posted 3 years ago

“ben went above and beyond to ensure I got the desired van I wanted and couldn't of asked for anything more”

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Posted 3 years ago

“Very pleased with the van. The team dealing with the purchase were very helpful and professional. They kept me informed and always got back to me if busy with the initial call. Thanks to Brahimn and Tillie.”

Global Van Solutions 5 star review on 17th November 2021

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Posted 3 years ago

“Aaron you are a star . 🌟... thanks awfully for your patients. Extremely competitive Pricing Excellent customer service 5 🌟 experience!!!”

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Posted 3 years ago

“Absoulte brilliant service! Sam form Globe helped me out with every detail! Always quick getting back to me and happy to help with anything I needed .. van got delivered on the day they said .. couldn't be happy .. highly recommended 👌”

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Posted 3 years ago

“From the moment I chose the Van I was looking for, till the delivery, I was kept informed and up to date from GV team. From Marc P (sales manager) to Zoe W and the rest of the GV team everything went very smoothly. Would I recommend Global Vans? Definitely YES.”

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Posted 3 years ago

“Brilliant customer service from Marc Pearne. Informative and helpful every step of the way. We are returning customers and would highly recommend Global Vans to anyone asking for recommendations. five stars well deserved.”

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Posted 3 years ago

“Excellent service , Richard has supplied us with 2 vans before Very quick and at a great price”

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Posted 3 years ago

“Fantastic company. From start to finish they made the whole process of us purchasing a new vehicle an absolute doddle. Administration was first class and extremely efficient. No problems what so ever, thank you, you were great.”

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Posted 3 years ago

“Excelent price,excelent managemant!”

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Posted 3 years ago

“Charlie was great from start to finish... very professional!”

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Posted 3 years ago

“Very professional and helpful”

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Posted 3 years ago

“Olivier Thomas was very easy and helpful. Took time to explain everything.”

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Posted 3 years ago

“Steve was very friendly and very helpful. I discussed with him what I was after and needed and within 2 weeks the van was delivered by my front door! Thanks Steve.”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 2,754 reviews