Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,771 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't usually write reviews but I thought it was about time I shared my experience of using Global, I've been dealing with Andy for nearly three years now, he supplied me with our very first van back in January 2012 when I just started out as a CCTV installer, I think we're now on our 12th van with Andy (trying to add one a quarter), can't believe that the prices have actually come down over the years, I thought prices always go up! we're now paying a few hundred vans less a van that we did a few years ago! really pleased to have our fleet with just one provider, I have Andy's direct line and always get through to him within a few rings. Always been very helpful, never actual met the guy but we get on really well and nothing is too much of a problem. I'll be back again in a few months for number 13, hopefully it won't be unlucky!”

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Posted 10 years ago

“Van actually arrived a week earlier than originally quoted by Jodie on the sales team, which I hear is unusual in your business. Very simple process from initial quote to delivery, really pleased with how it all went. I'm happy to recommend you guys.”

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Posted 10 years ago

“We have purchased over the last 5 year 2 vans”

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Posted 10 years ago

“Been looking for a Berlingo for a few months now, came across Global Vans on Google, wanted to less than £150 a month including VAT and they came up with a great quote. Helpful team throughout the process, nice to get through on the phone without getting put on hold for ages, pleased with the van. Recommend A+++”

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Posted 10 years ago

“Where to start A. ( brand new ) van fully paid for was delivered dirty with 185 miles on the clock B. The ply linining wasn't done but was paid for C. There was and still isn't 3 weeks later a sd card for the built in sat nav obviously I've paid for this D . The ply lining was eventually fitted after being let down 3 times (but ) is unbelievably rough could do better my self Will do when I buy my next vehicle I've complained about this but after 5 days still had no reply I no slot of the things are out of global vans hands But you use these company's so things need to be looked at The service just went down hill once I handed the money over £22,500 is a lot so I would expect better really maybe on the next vehicle it's worth going to a main dealer little bit more expensive but probably get better after care”

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Posted 10 years ago

Thank you for your feedback. I do apologise for letting you down, I have looked into your case and would like to comment on your issues. Our free UK mainland delivery service does mean the vans are driven from the manufacturer’s compound direct to our customer’s address, this will add mileage to the vehicle. The driver will aim to get the vehicle washed over if they get dirty during delivery, this isn’t always possible due to logistics. Regarding the SD Card, at the time of your delivery Ford UK did have a shortage of these so to avoid a delay on delivery we asked if you would take delivery without the SD Card, Ford have now cleared the backlog so the card has been sent out to you special delivery. Unfortunately it was an oversight on the ply-lining not being fitted, it was a genuine error of the Ford dealer not double checking before dispatch, I have checked our records and the ply-lining company did leave a few messages with you to come out and fit the ply at your address and once this was done you were not happy with the finish. We have arranged for the quality inspector to come out to your and rectify any issues.

Posted 10 years ago

“PLEASED WITH VEHICLE DELIVERED ON TIME.HOWEVER SALESMAN WAS MISLEADING AS TO FIANACE RESTICTIONS EXAMPLE WAS TOLD NO MILAGE RESTICTIONS AND NOT RESPONSABLE FOR DAMAGE CAUSED BY REMOVAL OF SIGN WRITING ALL THIS WAS LIES.FIANANCE DOCUMENTS DID NOT MATCH WHAT WAS AGREED OVER PHONE BETWEEN MYSELF AND THE SALESMAN AND WHEN CHALLENGED ON THE ISSUE THE SALESMAN HUNG UP THE PHONE.ALL WAS EVENTUALLY SORTED OUT BY THE SALES MANAGER HOWEVER SALES STAFF NEED TO ENSURE THE CORRECT INFORMATION TO CUSTOMERS AND TO REFRAIN FROM BEING RUDE TO CUSTOMERS.”

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Posted 10 years ago

Hi Sean, thank you for your feedback. Throughout our training process of sales staff we do focus heavily on the explanation of all the funding options available. Looking at your file you took out a finance lease on a Citroen Berlingo, I checked your signed order form against the contract documents and the figures do match exactly, the only confusion you may have had was that our figures show a plus VAT figure and the contract figures show a VAT inclusive figure? With a finance lease you have an option of having it with or without a balloon payment, this payment is typically set by the mileage you expect to do, if you do more miles than originally planned then this isn’t a problem as such but you may find yourself in negative equity so we always recommend to set the balloon at a sensible figure. You will not get excess mileage charges with a finance lease but of course you may find your balloon figure is higher than the trade value of the vehicle if you do end up doing more mileage than originally stated at the time of order. With the sign writing, again there are not charges for damage caused by sign writing but you may find the value of the vehicle is reduced if you decide to part exchange a vehicle with paintwork damage. I do apologise if you felt the salesman was rude to you on the phone, I will listen back to the telephone conversations and if your salesman did come across in an inconsiderate manner I will make the appropriate actions.

Posted 10 years ago

“Not too impressed. Firstly van was meant to turn up on the Tuesday but the drivers tachograph ran out. Rang the office next morning who said the van was three hours away, so we asked it to be delivered to Yeovil to have it signed written, then it turned up half an hour after this phone call to your office, at our place. Lastly the driver asked if he could be taken to Taunton train station which is about fourteen miles away, so no not too impressed”

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Posted 10 years ago

Hi Sydney. Firstly, sorry to hear that you were let down at one of the final stages of the process. I understand your frustration with the delivery agent, they are restricted by the laws that govern professional drivers and there are hefty implications if they work outside of their tachograph. I've spoken to Vauxhall and they assure me that it isn't their normal policy for their drivers to ask for lifts to stations and they are given a travel allowance to cover these costs so they will be having a word with the driver concerned to reiterate this. once again apologies for the disappointing delivery, I hope this won't affect your three years hire of the Vivaro Sportive. Regards, Jonathan.

Posted 10 years ago

“Extremely easy way to buy a new van, brill. No problems what so ever. Friendly efficient service. Brian Melton Mowbray”

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Posted 10 years ago

“What a shame that the customer care and attention dies a death once a van has been delivered. A courtesy phone call to ask if you have taken delivery and is everything okay would be nice. But it seems you quickly become history once your payment has been banked. Took delivery of an Iveco Daily in April 2014. It arrived with a leaking windscreen, side door and back door. The reverse camera was in-operative and the Tom-Tom package I was told I was getting was absent. I felt I was totally on my own dealing with Iveco with very little help from Global. Although I found the the staff most pleasant. Nothing materialised !!! Despite many promises have never received the Sat-nav part. Was rather silly to expect a better response when purchasing another van in July 2014. It seems the only true way of a company showing their true customer care and commitment is when there are problems and how they are dealt with. The new Nissan arrived with a dented side panel and with 3 months of road tax already expired. Informed Global immediately. The reaction is at least consistent, left to keep chasing people myself to make things happen. Is this proper? Is this fair? Buying new vehicles should be an enjoyable experience. Not become a chore. Running out of time and patience now so have bought the missing Sat-nav part myself and getting the dent sorted as well because cannot delay the sign-writing any longer. So many thanks to the staff at Global who I have got to know quite well but sadly there has not been a conclusion from all this contact. Richard Pearson-Director at Yate Kitchen Co. Ltd.”

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Posted 10 years ago

Hi Richard, firstly I do apologise for the lack of customer service. To address your points, we agree that the Iveco was delivered in a substandard condition, as soon as we were made aware of this we liaised with the supplying Iveco dealer to visit your premises to replace the windscreen and investigate the leaks, I believe this is now all fixed. The reverse camera's wire to the monitor was damaged when the windscreen was replaced, this has been repaired. The TomTom option is a preparation pack, it's a £21 option and only includes the socket to plug it in. With the next order you placed for a Nissan NV400 it did arrive with a small dent, the supplying Nissan dealer has agreed to get this repaired, I understand the process of getting this done did take longer than expected but I can confirm this has been arranged. This isn't our typical service and again I do apologise that we let you down, we will review the process and make changes where necessary. Best Regards, Jonathan.

Posted 10 years ago

“From the initial discussions regarding leasing the VW van to the final delivery and all the associated comms in between I found Global Vans easy to deal with. I would recommend them every time.”

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Posted 10 years ago

“Excellent customer services”

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Posted 10 years ago

“Good friendly advice & staff Were very efficient. I was more than impressed by the company in general & will most certainly be doing business with global vans in the future”

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Posted 10 years ago

“Very efficient service from a competent supplier. Two minor caveats: one that it was not made clear that some finance element was mandatory as part of the purchase (I would have paid for the vehicle outright had I been allowed to) and secondly the amount offered for my van on trade-in was slightly reduced when I submitted the condition report. These matters would not stop me from using this supplier again - overall I am completely satisfied, and I will be back - thank you!”

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Posted 10 years ago

“Overall I was very happy with the service from Global Vans. I bought a Renault Crew Van and got a good deal. Buying from Global Vans and selling my old van to "we buy any car" worked out ok. There was a minor problem with the electrics on the towbar but Global Vans sorted this for me. Recommended. Will Brown”

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Posted 10 years ago

“Found these people on the general net. Ordered a New van from them, but had a few problems with the PDI and delivery date. These were things nothing to do with these people as a broker, and all I can say they bent over backwards to solve every issue involved with the New Vehicle. Unfortunately things can go wrong with a purchase and all these were down to the manufacture not the people who helped me buy the vehicle. Great price and service second to none service all round, will come back . Many thanks. Paul”

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Posted 10 years ago

“Well there's nothing I can say in your favour at this point of time having had the van reg no cf63dua nearly 2 months and still no tax disc and still no documents what more can I say”

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Posted 10 years ago

Continued apologies for this unacceptable situation. We are in regular contact with the supplying Ford Dealer, the DVLA and yourselves to get this issue resolved. As you’re aware the new Tax Disc system introduced last year allows the Dealer to deliver new vehicles without Tax Discs which is then typically posted to the customer within 14 days. Unfortunately although the Ford dealer posted the tax disc out recorded delivery it never arrived. To obtain a duplicate is a relatively simple process, you just need to take your V5 (logbook) to a larger post office and they’ll issue a duplicate for you. Unfortunately the Ford dealer sent the V5 to you in the same envelope as the tax disc so we’ve had to obtain a duplicate V5 as well, this can take a couple of weeks for the DVLA to process but my understanding is that this should be with you in the next couple of days. I do sincerely apologise for the unacceptable service you have received, we will get this resolved.

Posted 10 years ago

“Excellent service and would recommend to anybody! Price was the best i could find and the van came in top condition too! I dealt with Melanie when i ordered my van, her attitude to the order was very good, polite and courteous and professional! Keep up the good work and i will be back for my next van! regards Mark @ Autobrite Direct UK LTD!”

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Posted 10 years ago

“Friendly staff, they know thier business. They deliverer without bullshit - Sales staff help without the need to embellish. Admin staff help without the need to prevaricate. Great news for buyers I would recommend again Regards Malcolm Wood”

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Posted 10 years ago

“the deals are good as your services,but you need to improve your customer service/some of them are very brief on the phone,sounds bored and do not want to explain the details/ the only contact is by phone and you definitely need to improve it. happy talks,happy customers,more sales... best regards,Deyan”

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Posted 10 years ago

“could not get first or second choice vehicle however i believe this was out of your hands.otherwise everything was okay and van delivered on time.”

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Posted 10 years ago

Global Van Solutions is rated 4.7 based on 2,771 reviews