Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,771 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.great van.will be buying from them again”

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Posted 10 years ago

“Not overly impressed with service, Had to keep chasing to find out the progress of order and not explained that RFL & New vehicle tax would be taken out of deposit. Still not had the full deposit taken form my account by finance company, I get the impression that all your company wants is to take an order process it and go on to the next punter. NO CUSTOMER SERVICE.”

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Posted 10 years ago

Thank you for your review. I've had a look into your file and do apologise if you feel you received less than satisfactory service. We received your order on the 20/2, gave you the registration number on the 24/2 and sent the finance documents out to you straight away, you returned the docs on the 28/2 and we then processed the docs and booked delivery for the next available slot. The finance company typically take the deposit a couple of days after delivery, if you still haven't had the deposit payment taken please let me know and I'll follow up. We do pride ourselves on our excellent customer service so I'll contact you personally to further understand your issues. Regards, Jonathan

Posted 10 years ago

“Overall service was very good, communication was excellent very pleased with the whole transaction. Would not hesitate to recommend.”

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Posted 10 years ago

“We are only a small business and only wanted to order 1 van and I must admit we were quite nervous about ordering 1 from people so far away from home but we took the plunge and are now so glad that we did. First of all the price that they offered us on a new Citroen Dispatch was really really good. We had obviously shopped around but their offer beat all the other prices we had collected. It was a lot more than that though. From the initial enquiry , right the way through the buying process, to delivery of the van, the people we have dealt with have been very helpful, friendly and efficient.They have kept us so well informed with e-mails and phone calls , everything just ran like clockwork. May we specially mention Becky Turner and Laura McIntyre, it was a pleasure to deal with them.[ Vans Direct really need to look at their telephone manners and take a leaf out of these girls books ] So THANK YOU Global Van Solutions , we shall hopefully meet again.”

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Posted 10 years ago

“Very pleased with the vans, service provided and friendly staff. The process however was quite stressful on both sides. We caused you problems because our MD was so busy and could not always provide what you needed - that was our fault! However, we would have expected a little bit more flexibility from you. Some of your rules are too rigid and caused us a lot of delays. That being said we would definitely use your services again now that we know the process more clearly.”

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Posted 10 years ago

“Good price,excellent service,all went without a hitch. Would highly recommend.”

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Posted 10 years ago

“Global Vans have been first class. From the initial quotation, which came within an hour of my request, to documents and delivery, everything was done in a fast efficient manner. Three new vans delivered in a matter of days. A competitive deal and an excellent service... What more can you ask for?”

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Posted 10 years ago

“Great service and great price. I looked around a great deal before choosing Global Vans and no-one else came close. Thanks very much.”

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Posted 11 years ago

“Staff were knowledgeable of the vechicle efficient with paperwork all in all very good service.”

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Posted 11 years ago

“EXCELLENT COMPANY POLITE AND VERY HELPFUL”

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Posted 11 years ago

“From the initial call Justin was very informative and helpful. Laura did everything possible to help the paperwork go as fast as possible. The Van was prepared exactly as required and in perfect order when it arrived. Exactly as promised. Very, very pleased.”

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Posted 11 years ago

“First time i have used Global van solutions, my Toyota truck was delivered minus three items missing as per order, not pleased, after numorous phone calls i was reassured that the order would be completed asap, unfortunately after phone call after phone, call and passed from one person to another, the order was completed weeks and weeks later, and done very poorly .I like the truck, but not all the hassle that went with it, so will not be useing Global vans again.”

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Posted 11 years ago

Thank you for you feedback, its important to us. Having looked at this deal we were let down by our accessory supplier which went out of business and left us in the dark. We were quick to respond to the issue but apologise for any inconvenience caused.

Posted 11 years ago

“very happy with the buying process, slight delay in delivery but kept informed, sales & accounts department very helpful and proffesional, price was unmatched by my local dealers, vehicle delivered to the bodybuilders free of charge as promised, would certainly recommend and purchase again from you, thanks Graham Hogg, Alpha Motors Wigan Ltd”

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Posted 11 years ago

“Overall easy to complete and lease no problems all issues managed with no problems”

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Posted 11 years ago

“Overall experience was good. Several issues with finance were resolved quickly and professionally. Would use again.”

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Posted 11 years ago

“Hi I'm a small business owner that runs a small fleet of vans I purchased a van from globalvans at a very very competitive price even the local dealerships could not get close to the price and from start to finish was very satisfying to deal with globalvans as they very organised. So yes I buy are the van from globalvans and many thanks to the globalvans team that I ideal with.”

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Posted 11 years ago

“I've bought a Citroen Relay H2L3 Enterprise and I've received quite good advise. The salesman was very helpful and efficient until I actually passed the order... that's when I learnt that I wouldn't get the van for 3 weeks when I had specifically told that I needed it Asap. The salesman had told me that although he couldn't commit to a delivery date before signing the contract (if I said so to my customers, I'm not sure I could sell anything), he would put it on the fast track. In the end, I've ordered the van mid-July (12th) and had it delivered on 15th of August! In the meantime I had to hire a van which cost me much more than the couple of hundreds pounds I was supposed to save. I wouldn't recommend and would advise to pay very little extra and get the van as promised with a proper service. A pity as the person at the back office was efficient and pleasant.”

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Posted 11 years ago

Dear Cedric, as we stated in your order delivery would be 3 weeks from the date your order form was received -17th July. The further week delay was caused by not receiving your finance document back for a further week. We are pleased that you valued the advice given by Justin your account manager.

Posted 11 years ago

“I'd have to say, they were excellent in the main and I'd have given them 5 stars if they'd not got the order wrong in parts. However, that was rectified pretty quickly and to my satisfaction. Overall, top service and I'd definitely recommend them, in fact I have, several times in the VW forums.”

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Posted 11 years ago

“The personnel who I dealt with was very professional and when passed to another part of the team it was seamless- A great experience and outcome for our company- Well done and thank you!”

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Posted 11 years ago

“Effortless. Trouble free from start to finish”

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Posted 11 years ago

Global Van Solutions is rated 4.7 based on 2,771 reviews