Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,593 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10/10 really good service would recommend to everybody”

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Posted 8 years ago

“Thanks for all your help with getting the van. Im very pleased with the way everything has gone and how smoothly its gone. Thank you again, im very happy with the van.”

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Posted 8 years ago

“I would like to give you Global vans 10/10 and would definitely recommend to a friend as I have already, my reason for this is that i always find you easy and straight forward with no hard sell and friendly too.”

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Posted 8 years ago

“Please pass on my best wishes to Steve and Amanda who were both very helpful during the process and I must say my experience of dealing with Global is a very positive one”

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Posted 8 years ago

“The van is great and I would give them a 10 out of 10 really helped me decide which van would suit me best and helped me get into the van I wanted.”

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Posted 8 years ago

“We are very pleased with the van and the service we received. I will certainly recommend your company given the opportunity.”

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Posted 8 years ago

“Jordan was very good from start of enquiries to end wher van was delivered.always kept me in tune with progress of the vehicle.love the new van.cant thank Jordan and the team for all there help .des Corcoran”

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Posted 8 years ago

“On a scale of 1-10 I would score 10 as the service was quick, easy and the staff very pleasant.”

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Posted 8 years ago

“Great fast service, couldn't of gone more smoothly. Vans an absoloute beauty and special thanks to Tony hockley all down to him that everything went so well”

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Posted 8 years ago

“Great timely service with a friendly face!”

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Posted 8 years ago

“I am very happy with the Nissan and the service I received from global vans was excellent...10/10. I have already recommended you to 2 people I know that are looking for a new pick up. Thanks, Laura ;-)”

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Posted 8 years ago

“Quick and friendly response with up to date information throughout the process.”

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Posted 8 years ago

“Everything is going great with the van and I would certainly recommend your company. Everyone has been so very helpful, thank you!”

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Posted 8 years ago

“From the first call I made to the company all my questions were answered by Marc who is very polite and helpful when he needed to call me back he did so within the time scale he gave. Marc also was able to provide me with an insurance company contact number who gave an excellent quote. The purchase of the new van was a very easy process taking about two weeks from start to finish. I can not recommend Global Vans highly enough and will definitely be using them again.”

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Posted 8 years ago

“I'd give Global a 10 as I was kept informed of the delays to the delivery date and you were flexible about me collecting the Ranger direct from you.”

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Posted 8 years ago

“GOOD EVENING i would recommended global vans 10 out of 10 and have already passed your number on to a friend of mine.”

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Posted 8 years ago

“I'm very happy with my ranger so far ???? A little feedback, I'd say 9/10 and i would use again no problem. Very satisfied with all aspects of the sale and cannot praise Marc my advisor anymore, he was great the whole way through the sale, always pleasant and helpful and kept to his word to keep in contact. Only part of the whole process i would critisise would be on delivery of the car if you were given a time slot a day or two before delivery. But this is the only small gripe throughout the process. And wouldn't stop me from recommending you'd to anyone else.”

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Posted 8 years ago

“I would give you a 10 to recommend a friend due to the ease and professionalism of your company thanks very much.”

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Posted 8 years ago

“Service was very good and the van is great, thanks.”

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Posted 8 years ago

“I recently ordered a new Transit Custom and as an owner driver I just wanted it delivered as ordered; brand new, properly PDI checked and with the usual book pack including manuals and service book etc. Have to agree with some of the other reviews that once they have your deposit the lies start, two weeks passed and only when I queried I was told my van apparently got delayed at ford, then when I pushed further it had got damaged due to the roof rack I had requested and finally it was badly damaged coming off the transporter. They would have had me wait while it was repaired and resprayed but having complained again and again Andrew Hurst very reluctantly sorted me out a new van. This arrived when indicated however it clearly had not been PDI checked (still got factory labels on seats, wing mirrors and on the back of the bulkhead a big factory printout) and had no book pack, I'm currently chasing to get a warrantee certificate (which is required in their own warrantee terms and conditions). Rather than apologize and sort the problems out they just lie and hope you will go away. I seriously would not recommend this company unless you are not fussed about the service or condition the vehicle turns up in. Finally, my rear number plate has been fixed at a 10 deg slant which yet again they said they would sort out but have not heard anymore. Also have to agree with others that you DON’T GET ANY WARNING OR CORRESPONDENCE FROM FINANCE COMPANY ON THE DEPOSIT COLLECTION DATE. Don’t believe the hype, in future I will pay the slight extra and buy face to face with a Ford dealer and buy through the more professional Ford options finance.”

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Posted 8 years ago

Hi, thank you for your feedback. Your original vehicle was unfortunately damaged on transfer from the Ford holding compound to the nominated Ford dealership, Ford inspected the van and they decided to switch your order to another identical van in stock. Once we became aware of these issues we rang you to explain why there was a delay and booked the delivery of your replacement vehicle. All our vans have a PDI (pre-delivery-inspection) by the manufacturer's agent prior to delivery, they will occasionally leave factory paperwork or plastic seat protectors on the van, I can assure you the van did fully complete the PDI process. Ford now work on a computer based warranty system so your van is fully covered by the warranty, it does seem on the occasion Ford didn't put the vehicle handbook / service book in the van prior to delivery, we have now requested this to be posted out to you. A schedule of payment dates are sent to you in the post by the finance company, once the van goes 'live' on the finance company's system the initial rental will come out by Direct Debit, the next monthly payment will come a month after the delivery date. This is all explained in the finance paperwork sent out to you when you receive the contracts. We're always on hand to help if you need any further information. You are receiving exactly the same vehicle you would buy if you went to a Ford dealer, the Ford finance option is an external finance company (ALD Automotive), in most cases you'll pay more at a Ford dealer as we commit to more volume than the average Ford dealer. I'm sorry that you feel let down on the occasion, I will speak to the people involved to try and prevent this happening in the future.

Posted 8 years ago

Global Van Solutions is rated 4.7 based on 2,593 reviews