Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,761 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very poor customer service, I was told I would have the van before Christmas and finally after being passed around the whole call centre I finally reached the manager. the manager was very nice and even offered to pay my vehicle road tax out of goodwill for them taking so long. which I got in writing. Only to find out they drive your van to you so it has to come with road tax, and when questioned he said he never said he would do that even though I have it in writing. its quite laughable at the fact I could get my refund quicker then I could a call back from them. This company is a JOKE they offer you the world and when it comes time to give you the lease you wanted there is suddenly credit problems and they cant do what they said they could do after takin £550 of your money to "secure the last van"”

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Posted 6 years ago

Thank you for your feedback. I've looked into your case and can see your credit approval was conditional on you providing certain paperwork and unfortunately you couldn't supply this so we agreed to cancel your order and refund your deposit in full. I understand this was very frustrating but as a credit broker we are obliged to request information that the finance company asks for, I'm glad we were able to cancel your order with no cost to you and hope you can find a suitable van elsewhere.

Posted 6 years ago

“So after waiting since before Christmas for the van, and the delivery date constantly getting put back, delivery date finally came today, and it’s the wrong van, when ringing to inform company it is the wrong van they tried to say it is the van and that I ordered a van that is in between dab and lab (there is no such thing)!! I ordered a SWB and they send a LWB, getting really fed up with this cowboy company now”

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Posted 6 years ago

Thank you for your feedback. I've looked into your case and can see you signed a order form for a L2 (LWB) Vivaro. On delivery of the L2 (LWB) you rejected the vehicle as you wanted a L1 (SWB). Our sales manager has called you to discussed your options and have agreed to switch you in to a L1 (SWB) and have sent you a revised order form to sign. We can only deliver what you order but we'll always try and help resolve the situation, I'm glad we could help get you out of the vehicle you ordered and into a new vehicle at no cost to you.

Posted 6 years ago

“Thanks for everything. We would definitely recommend your company and would score you 10. Everything from start to finish was excellent customer service.”

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Posted 6 years ago

“I'm giving 1 star on the bases that I have lost money and waited 2 months, I called after 4 weeks asking when will I get van as It was agreed I would have it 4 weeks in time so called and was told it's not in the country till December then 2 weeks befor December was told they now have the van and they have a registration for van and yes I got the reg, then was told a week later it has a recall so ok I understand being new, then I was told it will be ready for delivery on a Friday but then was changed when it came close to Friday and was told it will be delivered 12.12.18 which I was excited as I was starting to lose hope, on the 12th I waited in cancelling work which I am paid per day I work being self employed, so it got to mid day and I needed to goto shop so phoned and asked when will van arrive so I can be in. At 3.30pm I was told the van has been recalled?!!! Urm yes it had be recalled but was it not sorted?, I was not happy at this point as now I know I have to book another day off and lose double the money and that is if it even arrives so lost trust now and am on edge and pray it goes smoothly, i have been agreed as compensation I will get an extra £100 back from my deposit which is good customer service and better than nothing. I called up today 18th at 9am asking when will my van come and I can't get a clear answer as they don't know as the van is with another party, I then was called at 2pm and was told the company who has my van has 1000 of these vans to have a recall fix, my heart is sinking as now I am having to turn £1000s worth of work for the new year afraid i still dont have a van. Im losing confidence and now looking at other lease companies i wont name who out of respect but the reviews are better and they have my van in the showroom now and plus some and at a better price. I will update another review on the outcome. I would like to say that the communication and customer service is good and really friendly unfortunately there supplier is not relighable,”

Helpful Report

Posted 6 years ago

Hi Ben, thank you for your feedback. As discussed with our admin department there has been a big recall from the manufacturer on your vehicle model. Due to the high volume of vehicles affected the manufacturer is working through a backlog of fixes to get the vans sorted ready for delivery. They are giving a daily hire van financial contribution so you're not out of pocket, We are speaking to the manufacturer every couple of hours and will keep you informed on the revised delivery date as soon as it's confirmed - the manufacturer will let you keep the hire van until that point. Apologies for this inconvenience I understand it's very frustrating, please rest assured that we pushing to get this resolved ASAP.

Posted 6 years ago

“10/10 very friendly and helpful.”

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Posted 6 years ago

“Good service and kept me up to date throughout the process”

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Posted 6 years ago

“All good thanks and yes i would definitely recommend global vans to a friend.”

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Posted 6 years ago

“Score 8 The reason good service”

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Posted 6 years ago

“On a scale from 1-10 I would be pleased to recommend Global Vans to a friend 8 out of 10. This was was thanks to my Sales Consultant's Connor Lester's patience with any questions or queries I had, and was always helpful to go that extra mile. Thanks for all your help. Regards Dean Bartley”

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Posted 6 years ago

“10 out of 10 Loveing my new van its making a big difrence to my business and Iwill definitely recommend Global vans thanks for all your help in getting me kitted out with a new van. Regards James Johnston.”

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Posted 6 years ago

“Yes everything is good, !. 10, no problems at all Thanks Jane”

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Posted 6 years ago

“Global gave me a fantastic deal from the start, and it was delivered in super quick time. And I must mention Ben and Verity as they were superb with their customer services.”

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Posted 6 years ago

“Jack and Amanda were both very helpful and the whole thing from start to finish was very easy and stress free”

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Posted 6 years ago

“This was my first dealing with Global Vans, was immediately iimpressed with the helpful friendly service that Stuart gave me, told him what we required, he gave me several options, and we decided to get a Transit, so far it’s very good, well equipped and finished, drives really well, will definitely be getting our next van from them, I’ll give 9 out of 10, the reason was a few mistakes on the contract which delayed the delivery, but otherwise very pleased.”

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Posted 6 years ago

“This company has messed me around for the whole month. we were promised a van by mid oct which didn't happen. it came Friday at last. the most important thing I needed was the invoice before the end of oct because it was our end of year for tax purposes, which we were promised. again they didn't deliver.No one answers the phone and when they eventually do the person I need to speak to is on the other line. I have phoned daily for the last few weeks. I have now got a letter from the finance company dated 5/11 which im fuming about because they now cant back date it. I have phoned twice a day this week for an invoice only to receive one last night with the incorrect date. I again phoned this morning and have now finally got the right invoice sent over. Ive never known a company like it. I would never use them again”

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Posted 6 years ago

“10 the reason is because all the people I've spoken to have got a sense of humour and I've enjoyed talking to them . I needed a van you guys got it no fuss no dramas. Cheers Nick Ps the van shakes a bit at warp 9 but I will get used to it lol”

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Posted 6 years ago

“I would highly recommend global vans to anyone that was interested. I would give 10 out of 10. The reason for this is I was dealing with Cory and he was very honest and extremely helpful from the very first phone call I made. He really looked after me, there was a couple of little things that cropped up during the process and they were all sorted out ASAP with minimal fuss. I found him very easy to talk to and again very helpful so would recommend him to anyone. Cheers Cory. Sent from my iPhone”

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Posted 6 years ago

“Top Company.Thanks Robert for your help me to get new van for just open limited company. Will recommend to anyone.”

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Posted 6 years ago

“1=10 2=after speaking to at least 7 different van companies not one of them was interested when I said I might have a problems with my credit rating they were not interested Jacob at global van still did everything he could to get me the van I wanted and he did end up getting me the van I wanted I am now on my third van with them and will use no one else in future excellent service J.cross”

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Posted 6 years ago

“Hi Tony Just to say thank you for delivering the van in time, I know have it all ready for the engineer, last step is if the chippy turns up to rack the back out. Thank you to you and your tram for meeting my deadline and I look forward to purchasing new vehicles in the new year.”

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Posted 6 years ago

Global Van Solutions is rated 4.7 based on 2,761 reviews