Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,578 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After putting a bad review before, the company I work for gave me incorrect information on the van hire company very sorry about this and can't find the review to delete just want to say global vans customer service have been excellent would definitely recommend”

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Posted 4 years ago

“Excellent customer service the whole way through the process. Everyone I spoke to was very friendly and helpful. Would definitely recommend Global vans!”

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Posted 4 years ago

“Great customer service, non pushy sale, fantastic communication. My new Ford transit custom crew cab arrived when promised, what more could I ask for. I’d highly recommend Global Vans.”

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Posted 4 years ago

“I ordered my Ford Wildtrack on 02 October, got approved on the same day, got one of the last 3.2 models left in stock in the Sabre orange colour, and it was delivered as promised on 20 October. Easy app to use during the purchase.”

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Posted 4 years ago

“Good communication, good rates and a great van to boot”

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Posted 4 years ago

“Very helpful throughout although maybe a checking from GlobalVans to customers once a week to update for peace of mind”

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Posted 4 years ago

“Freya was lovely to talk to, polite and friendly. Many thanks.”

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Posted 4 years ago

“Great company, once the agreement was finalised I had my new van delivered to my door in 4 days, great customer service and a pleasure to deal with from start to finish.”

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Posted 4 years ago

“Good communication but was told front end of this week to me Monday or Tuesday nothing yet 😢”

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Posted 4 years ago

“Web site is quality. Very easy to move around. Look forward to hearing from you soon”

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Posted 4 years ago

“Imminent I was told , it’s in stock 3-4 weeks it shouldn’t take this long especially I’m 1 hour away”

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Posted 4 years ago

thank you for your feedback. If you can please contact me on sales@globalvans.co,uk with your name or order ID I can investigate further.

Posted 4 years ago

“Contacted few times, given my details but no response. poor customer service, Later contacted by one of the sales person and tried to push on very high rates. Won't recommend to anyone.”

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Posted 4 years ago

Hi, thank you for your feedback. As you've submitted your review anonymously I can't contact you to discuss, if you would like to discuss further please make further contact. thank you

Posted 4 years ago

“Strange company. Told me van in stock , applied for finance(tiny amount). Five days later, still no answer,salesman ignoring calls and call backs. Sales manager later told me all finance companies taking a week plus. Went elsewhere, deposit paid, finance sorted, van ordered. Turnaround 90 minutes😂 Another salesperson admitted Vans not actually in stock(or indeed country). Just bizarre behaviour, and no idea why they lie like this. Possibly will get you to put deposit down , then have to wait weeks or months for the van to arrive once you are tied in? Whatever the explanation AVOID!”

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Posted 4 years ago

Hi Steve, thank you for your feedback. I can see you submitted your details for a finance application last Thursday, the application wasn't automatically accepted by the finance company so it would then go to a manual underwriter, they're currently running at a five day turnaround on decisions, it's now Tuesday so that's only three days. We have a wide range of finance partners, for the best rates the decision isn't always instant. I've confused when you say you placed a deposit, no payment has been asked for or taken at this stage. The van in the colour you asked for is in stock, we are short of stock in other colours so that's where you might be confused. I'm sorry we couldn't help you on this occasion, I hope you'll consider us in the future.

Posted 4 years ago

“If I could I’d give no star..... From first contact to van delivery, 7 weeks.... They wouldn’t honour the on match any other dealer reference from the website. When I tried to pull out after confirming vehicle, they wouldn’t refund my money, Vanarama did when a similar situation arose earlier this year. They faked my salary income to secure a lease. When I questioned them on this they said it was generic and wouldn’t affect anything. So I gave correct figures and finance was refused. Finally secured finance after a lot more personal info being required. Then quoted me wrong vehicle reg. I arranged insurance, had to cancel policy when they notified me of wrong reg, wouldn’t pay the admin cost of changing policy so I’m out of pocket from their mistake. No one at any stage has shown any remorse or slightest sign of caring. All in all horrendous service.....”

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Posted 4 years ago

Hi Miles, thank you for your feedback, You ordered the van on the 6th August 2020, it's now four weeks later, that is a pretty quick turnaround considering the delay in you signing the finance documents. We submitted the information you gave us on the phone, you then questioned the paperwork which we sent you to double check, we then amended it as per your request and the finance company asked for clarification of your income. If a wrong registration was given please advise of the cost to change your insurance and i'll speak to the Ford dealer, I can't see any record of this on your file. Thank you for the business.

Posted 4 years ago

“Terrible service. Delay after delay. Waited two months from the agreed delivery date. Now ignoring my calls. Kris and Jacob have consistently ignored me now the van is delivered. I have lost thousands of pounds of work.”

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Posted 4 years ago

Hi Sam, thank you for your feedback. I can see you ordered a Transit Custom on the 4th June and received delivery on the 15th July, that's a six week turnaround. I understand there was a couple of weeks delay due to logistics with Ford's delivery partner which we did explain at the time. I hope you're enjoying the van and look forward to speaking again in the future.

Posted 4 years ago

“Rang up for a van yesterday that is advertised at £13990+vat and i want to bye it outright thats not the actual price its £15600 for which i am a little confused what the advertised price is for a con by the sounds of it?”

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Posted 4 years ago

Hi Matt, I can't see a record of your enquiry on our system but if you email sales@globalvans.co.uk with the vehicle you've seen advertised i'll confirm what stock we have remaining. thanks

Posted 4 years ago

“KEEP WELL AWAY!!!! good service until I got the van. Had a problem with it. Found out they didn't give me the correct service information and left me to deal with it, Vauxhall have confirmed the information Global vans gave was misleading. Nearly a year on and still no response.”

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Posted 4 years ago

Hi Adam, I can see you took delivery of your Vauxhall Vivaro in September 2019. You contacted us two months later to say the door wasn't sitting properly and we advised you to get it booked into your local Vauxhall dealer to have it looked over. You then contacted us six months later to say you had the same issue again, we advised you to speak to the original Vauxhall dealer to see if they could rectify the problem but you advised you weren't happy with them so we liaised with another dealer for you who took your vehicle in to look. Again, you weren't happy with the Vauxhall dealer's response so we put you in contact with Vauxhall HQ customer service team. I'm sorry you're still not happy, we will continue to try and help get any issues resolved.

Posted 4 years ago

“Great fast service got van within a month Thanks Dan”

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Posted 4 years ago

“Connor dealt with my enquiry. I was looking for a van to meet the needs of my business and he found me the perfect one. Very happy, great lad also! Top Service. Thanks Connor.”

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Posted 4 years ago

“Bought a car from Connor at Global Vans recently. He was very easy to talk with, understood my needs and got me the car I wanted in a short turnaround. Very happy with his service.”

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Posted 4 years ago

Global Van Solutions is rated 4.7 based on 2,578 reviews