Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,749 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,749 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was in the market for a small van, needed 3 seats specific colour and quick delivery. Was very happy as this was all met within two days from initial inquiry. Promised with 4 weeks so all good. Great service, assuming delivery is accurate. Thank you Cameron .”

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Posted 1 year ago

“Steward mallett was so helpful and made things so easy would recommend to anybody Would definitely use again”

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Posted 1 year ago

“Geraint Rowlands of global vans was brilliant in finding the right van and deal for me at a great price. He took care of everything from start to finish”

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Posted 1 year ago

“Amazing service from Shabs, very happy customer here!”

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Posted 1 year ago

“Jonny was very helpful and sorted everything quickly for me”

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Posted 1 year ago

“Our experience with Global Vans' after-sales service left a lot to be desired. Once the initial purchase was completed, the support we expected and deserved seemed to evaporate. The most alarming aspect of our dealings with them centred around a few warranty issues we encountered, a scenario that can be quite common when managing a large fleet. Despite the typicality of such issues, our attempts to resolve them through Global Vans were met with unresponsiveness and an apparent lack of interest in our situation. This was quite a surprise and disappointment, especially given the fact that we rely heavily on our fleet for daily operations. Moreover, this experience was a stark contrast to our interactions with other fleet suppliers, and it stands out as one of the worst. The situation became so untenable that the leasing finance company had to intervene to address the warranty issues. It's unfortunate when such drastic measures become necessary, especially when basic customer service should be a cornerstone of any business. Global Vans may offer competitive prices (check the fine print) and a wide selection of brokered vans, be mindful of the seemingly non-existent after-sales support. A great purchasing experience is only part of the equation; reliable and responsive service throughout the life of the lease is just as, if not more, important. In this respect, Global Vans has considerable room for improvement.”

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Posted 1 year ago

Hi, thank you for your feedback. I understand you took delivery of your Citroen three years ago in June 2020. The van had a three year warranty from the manufacturer, they have a process in place to try to resolve any warranty issues. We will of course try to help and advise where we can. For complete piece of mind we would always recommend taking a maintenance contract which would of provided the extra level of service you desired.

Posted 1 year ago

“Gino was helpful and efficient”

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Posted 1 year ago

“great service, was worried i would be able to keep my van but Gino sorted it out. thank you”

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Posted 1 year ago

“Thank you Global vans and Gino”

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Posted 1 year ago

“Great experience as ussual from kris and the team”

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Posted 1 year ago

“After calling numerous different lease companies I found global vans. They found me the van I wanted in stock and a fair bit cheaper too. I was dealing with Kieran who was super efficient and made the process super simple for me. Would recommend!!”

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Posted 1 year ago

“James made the search for our new van so simple, really happy with the whole process”

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Posted 1 year ago

“Best place to order vans won’t go anywhere else thank you Jake.”

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Posted 1 year ago

“Bought a Mercedes Vito from Dave. Easy process and nice van.”

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Posted 1 year ago

“Thanks Connor for finding us 4 vans and 2 trucks and getting them delivered in record time. Great experience.”

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Posted 1 year ago

“Brahim looked after me 3 years ago with arranging my first van. He has taken care of everything for me again now for a replacement van. I am very happy with the service, professionalism, and also the value.”

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Posted 1 year ago

“Shaun was very pro-active in sourcing us a Luton van for our business. All transaction went smoothly. Would recommend to others. Thanks again!”

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Posted 1 year ago

“Over the moon with the service from Connor. Arranged the new Ford Ranger for me and it was straightforward from start to finish.”

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Posted 1 year ago

“Kieran was great. Would recommend Global Vans and especially Kieran to anyone!”

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Posted 1 year ago

“Shabs was very helpful and informative great service”

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Posted 1 year ago

Global Van Solutions is rated 4.7 based on 2,749 reviews