Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,578 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jacob Meek looked after us from beggining to end. Very professional and informative. We will use them again!”

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Posted 3 years ago

“Very fast and professional service. I was kept informed every step of the way. I would highly recommend this company / service. Many thanks Taylor Coleman”

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Posted 3 years ago

“Great service from the first phone call. Highly recommended.”

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Posted 3 years ago

“Perfect customer service. Made purchasing a van simple. Many thanks to Marc Pearne for the support and knowledge in making this an easy purchase. The after care is second to none too. Thank you Global vans”

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Posted 3 years ago

“Professional service, clear information,curtious, promt in replying to any questions, Jason is a asset to your company, it was a pleasure doing business with, and kept me informed about what would happen before handing me over Chelsea”

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Posted 3 years ago

“30 mins from 1st contact to signing the van lease purchase agreement with a fantastic helping hand fro Jack Grant on the sales team.”

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Posted 3 years ago

“Global Vans have been almost perfect to work with, great communication and Helpful most of the time, My delivery was going to be march but due to import issues put back to may and then Marc Managed to get me one sooner delivered today 9th April. The reason Im not giving 5 stars is due to Registration issues I paid for tax and from what i can tell vehicle has been delivered un taxed, also I cant insure it as it has not yet been registered with dvla, however this could just be a dvla issue and not Global vans. I have a second van on order and will definitely consider them next year for my 3rd.”

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Posted 3 years ago

Hi Adam, thank you for the feedback. I've asked Tillie from our admin team to give you a call this afternoon. Please rest assured the vehicle is taxed, with it being a brand new vehicle and only registered within the last 24 hours it won't show on the DVLA system for a few days, your insurance company will be used to this so you shouldn't have any problems insuring it. Thank you for the continued business and I hope we can supply you again in the future.

Posted 3 years ago

“Charlie Conway has been nothing but brilliant, reliable and clear. Has made buying my van a very easy task. Will 100% be using him again when the time comes.”

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Posted 3 years ago

“!AWFUL COMPANY GO ELSEWHERE! !AWFUL COMPANY GO ELSEWHERE! David is the friendliest guy to start with, once he’s got that sale in though good luck speaking to anyone. Once we’d placed the order with David a woman called Kate took over our order, how she has a job is baffling. She replies to emails 3 days after they are sent, with 3 word blunt unhelpful replies not actually answering the multiple questions being asked. Clearly not a people person and not sure she should be in customer services! Global vans will promise you a delivery date but DO NOT expect it to come when they say, also do not expect anyone to give you an explanation, or an apology or even a slight bit of empathy, once they’ve got your deposit money they are not interested in you, they’ve got other people to give false information too and they clearly don’t have time to be on the phone. We ordered our van in January. We were told it would be here the 1st of March, then the 1st of April and now we’ve been told it’ll be the end of May, still with no explanation. Shockingly we did actually order a van because we want a van, so we’ve cancelled the order because a 5 month wait for a van that was supposed to be 8 weeks just isn’t good enough as the van is needed for work. Being the terrible company that global vans are though they will not refund the deposit and are calling it a ‘admin fee’ which is a joke, we’re buying a Citron Dispatch not a 10 bed mansion. Also, if you post any negative feedback onto their Facebook page it’s deleted pretty much immediately and then they block your account which makes me question how much negative feedback they’re getting, as there is minimal positive feedback!! Absolutely atrocious company AVOID AT ALL COSTS.”

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Posted 3 years ago

Hi Maisie/Sam, thank you for your feedback. I understand your case has been passed to our Resolution Manager to discuss further, expect a call back within 48 working hours.

Posted 3 years ago

“Dealing with Ryan Griffiths and Chelsea Drew was a good experience for me. They were both very helpful and delivered a great service. I am very happy with my van, a big thank you to both of you. Regards Claude.”

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Posted 3 years ago

“Corey Jones the salesman who I dealt with was a pleasure to deal with, made the experience extremely easy very informative and no pressure selling Highly recommended”

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Posted 3 years ago

“Cory - great service. Attentive. Helpful and a pleasure to talk to through the sales process and answered and questions.”

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Posted 3 years ago

“Great staff. Attentive, helpful and Easy to talk to”

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Posted 3 years ago

“Very helpful from the first conversation to getting my private number plate put on the new van”

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Posted 3 years ago

“I bought my van from Brahim Naimi. He made the process so easy! Excellent service. Thank you!”

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Posted 3 years ago

“Justin was very helpful with my enquiry.”

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Posted 3 years ago

“Excellent all round service. Thanks to Jack grant for organising my van. Would highly recommend”

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Posted 3 years ago

“Brahim Naimi handled the case very efficiently and made the process easy for me. Excellent customer service ,will definitely use Global Vans again. Highly recommended Ivan”

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Posted 3 years ago

“Second van with these and very happy!”

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Posted 3 years ago

“Easy to talk to person other end of the phone, help us find the right van for us helped get the finance sorted. Excellent service. Thanks to Charlie Conway. Best wishes ASL team”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 2,578 reviews