Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,577 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So here we go again, fingers crossed we are not stood up today. I wrote on Friday saying how badly let we had been when the vehicle had not been collected at the arranged day/time. Global Vans work along side "very closely" (according to staff) with a finance company called LeasePlan UK Limited. Sadly when you give them a concern to look into not even Global Vans can't even get communications from LeasePlan. We have sent dozens of emails over a long period of time to LeasePlan & not one has had a response other than an automated case number! Today is the second day we have been told the van will be collected, watch this space because if by 5pm that has not happened we will feedback accordingly. Just be aware that you will be totally ignored and forgotten once they have your money, the after sales is as bad as it gets. Global Vans / LeasePlane = a very poor customer service guys. One will blame the other & unless you are prepared to stick by your guns and fight for your consumer rights they will bully you by silence into submission. Oh and look very closely at the vehicle registration date because they may try to get you to MOT the vehicle early (they did us, we had a 3 year lease) to save them the expense. £55/65 not a huge outlay as an individual payment but just imagine that multiplied a couple of hundred thousand and its a colossal sum of money!”

Helpful Report

Posted 3 years ago

Hi Rob, thank you for your feedback. We will always assist as much as we can in arranging end of lease vehicle collections but ultimately it's arranged by the leasing company and their collection agents. If we can be of any further help please just us know.

Posted 3 years ago

“I phoned global vans and spoke to Taylor, I was interested in the transit custom, went through the options, signed the finance documents electronically, paid the deposit, van arrived exactly as specified it couldn’t have been easier.”

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Posted 3 years ago

“We've ordered 4 vans through global, with Connor being our point of contact. Very easy to deal with and a seamless customer journey.”

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Posted 3 years ago

“Terrific service provided throughout by Jason Perry @ Global Vans Much obliged for making the whole process so simple and stress free ! Highly recommended.”

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Posted 3 years ago

“Terrific service provided throughout by Jason Perry @ Global Vans Much obliged for making the whole process so simple and stress free ! Highly recommended.”

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Posted 3 years ago

“Robert was very efficient. Managed to get me the cheapest deal on the market!”

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Posted 3 years ago

“As soon as you notify that your not going to continue the communication stops. No notification of recall on van, which cost us two days labour and £270 in unnecessary repairs. They refuse to help! Currently waiting to see if they turn up to collect van in the time slot they have dictated - now 1 hour 20 mins outside their window & all they can do is tell me to wait until Monday (it is Friday now) as they can't get hold of the driver's company that are supposed to be collecting the van! They can't access any details on my account because the girl that arranged the collection and her mangers are ALL off. Without asking my name or any details they confirmed to me the vehicle registration! No access to my account my ar--!”

Helpful Report

Posted 3 years ago

Hi Ron, thank you for your feedback. I understand you've spoken to our Admin assistant manager this afternoon to get any issues resolved.

Posted 3 years ago

“Great Service - Richard was on the ball and made sure we got the best price. Will be using these guys again ! Highly Recommend.”

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Posted 3 years ago

“Very friendly and helpful service. Always willing to go extra mile”

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Posted 3 years ago

“As my van broke down and is an essential part of my business I didn’t know what to do next as I have never leased a vehicle before. Olivier was fantastic and found me a great van at a very affordable price. He even done all he could to make sure it went through as quickly as possible. Olivier surpassed all my expectations and I’m extremely happy that I chose global vans. Will recommend to all friends and family without hesitation Thanks olivier”

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Posted 3 years ago

“Great service, always use global vans Marc pearne who I deal with is fantastic great coms and that goes for all the staff in admin to. Thanks again. Geraint (Genius Plastering Ltd)”

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Posted 3 years ago

“quick, efficient and easy to deal with !”

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Posted 3 years ago

“Fantastic service from Dan Bond at Global Vans. This is now my second van from Global Vans. Thank you and see you again in 5 years.”

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Posted 3 years ago

“Made everything easy in price is very competitive and representative was very helpful”

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Posted 3 years ago

“Yes we are very happy to get all services from global van”

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Posted 3 years ago

“This is the first time we have used Global Vans. Cory was very helpful and professional. Will definitely use this company again and highly recommend dealing with Cory. Thank you for all your help Cory”

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Posted 3 years ago

“Great services. I was dealing with a bloke called Mark and he was very helpful.”

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Posted 3 years ago

“Taylor,was amazing and professional. Thanks Taylor”

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Posted 3 years ago

“I have deal with Cory from Global vans now for over 2 years. I have no problem in recommending this company. Anytime I speak with Cory he puts me at ease and deals immediately with my questions. Top customer service. Again this morning had a couple of things I needed to run through about my vehicles and got a call straight back from Cory which has allowed me to get on with my day. Many Thanks again..”

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Posted 3 years ago

“Olivier was clear and very helpful.”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 2,577 reviews