Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,752 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,752 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with global vans service and communication regarding my transit van”

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Posted 2 years ago

“Marc Prarne provided excellent, accurate and speedy service throughout.”

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Posted 2 years ago

“I would like to leave an excellent review on behalf Kieran Swain. He organised a new van lease today for myself and my business. He conducted this deal with upmost professionalism and friendliness, he managed to get me a great deal, I'm absolutely buzzing and can't wait to have my new van to continue my business growth. Thanks for such a pleasant and easy application. Many thanks Martin.”

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Posted 2 years ago

“Had my third van delivered from Global Vans. There was a bit of delay which is understandable. Brahim kept me up to date through out. I am so glad i stuck with Brahim and Global vans. I will be back for more.”

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Posted 2 years ago

“as always helpful and factual information obtained from Justin Neil”

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Posted 2 years ago

“Best service ever, so helpful, specially for me when I didn't know much about it, Jason Perry was very patient and helpful. And explained things very well and accurate. 10 of 10 thanks.”

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Posted 2 years ago

“Excellent service Cory Jones provided professional and accurate. would highly recommend getting a good deal with him. cheers”

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Posted 2 years ago

“I've just bought my 9th van from Global Vans. I've found the whole process very smooth especially with Cory Jones who always keeps in touch with any Issues or queries. Would highly recommend. Cody”

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Posted 2 years ago

“This is the second time I have used Global Vans. Returned because of the great service I received when ordering my first vehicle. Both times I have dealt with Charlie Ridler and his communication has been excellent( if he gets bored I’d love to welcome him on to my sales team) I would also like to mention Kate Hughes who again has been brilliant I have recommended you guys to a couple of friends who are looking for vehicles. Well done to all”

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Posted 2 years ago

“A great company to deal with, Hannah and the team who dealt with my enquiry were supurb, an absolute pleasure to deal with from start to finish, I couldn`t be any happier with the service provided.”

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Posted 2 years ago

“I have waited several weeks now for feedback re selling a vehicle and buying a new one. This is despite providing a lot of data and also being told on several occasions i was on call back. Very poor and disappointing service.”

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Posted 2 years ago

Hi Peter, thank you for your feedback. I've spoken to the salesman involved and I understand he's working on switching you out of your recent contract into a different-sized vehicle - I've asked him to give you a call this afternoon.

Posted 2 years ago

“This would be zero stars if REVIEWS allowed a 0 star. I cannot help but think that most of the 5-star reviews are fictional given my experience with Global Vans. These guys are complete con-artists. STAY AWAY. The 'deal' I enquired about was for a Citreon Berlingo van IN STOCK. Seemed too good to be true? I received a phone back to be told that there were no vans in stock now BUT a higher spec and higher priced Enterprise Pro version of the van was in STOCK. Reluctantly I agreed to pay the higher amount because as I explained to the sales agent Keiran I needed a van ASAP. I paid a fee to secure my STOCK van. Low and behold, today (1-month after finance papers signed) Global Vans tells me that they cannot confirm delivery date because the vehicle hasn't landed in the country. Their response when I reminded them it was a Stock item?? "We are just a broker". So, after conning me into paying more for the higher spec van, I've also paid more than if I went to another competitor that doesn't tell lies. And, I've had to start paying for a rental van as well since my van has broken down in the 4-weeks I've been patiently waiting. Absolutely disgusted.”

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Posted 2 years ago

Hi Mike, thank you for your feedback. I understand the salesman's manager has given you a call this afternoon with the latest update to try and resolve any outstanding issues.

Posted 2 years ago

“Gavin Sloan top guy who helped crunch some numbers for me in regards to me settling up my hire purchase early. Very knowledgeable, courtesy and and great to deal with.”

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Posted 2 years ago

“From first day till delivering the van, especially Ben & all team members of Global Vans were very helpful in every step. Thank you for all.”

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Posted 2 years ago

“Great company,would highly recommend. I dealt with Ben Pomphrey from the initial call about vans to completion and he made the process very easy indeed. He was very informative and helped us through every stage, that attention to detail if hard to find these days. Also both Sam and Kate who arranged delivery were also great.”

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Posted 2 years ago

“Robert Prideaux at Global Vans has dealt with a couple of vehicles for me now over the last 5 years and i can honestly say what a pleasure it is doing business with them. Fast, fuss free service and very efficient in responding and answering questions when needed. I hope we can do more together in the future - i would definitely go to Global Vans first.”

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Posted 2 years ago

“This firm is corrupt to the core they want your details filled out on the website, they say they will give you a quote, but they never do they are just collecting and harvesting Data. AVOID at all costs.”

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Posted 2 years ago

Hi, thank you for your feedback. Please email sales@globalvans.co.uk with your details and i'll look into why you haven't received a quote.

Posted 2 years ago

“The van we were issued with was faulty on arrival, it took three weeks just to get a Nissan garage to look at it. Then another 4 weeks before it was declared repaired. Global accepted no responsability for it, would not tell me the details of the garage that supplied it. Just been fobbed of with an absolute lemon !! Customer services just consistantly referred us to Nissan Assist, taking no responsibility for supplying a duff van! Feel free to call me to discuss!”

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Posted 2 years ago

Hi, thank you for your feedback. Sorry to hear you've experienced some issues, could you please email sales@globalvans.co.uk with your name or order number and i'll investigate further.

Posted 2 years ago

“Charlie was very thorough and helped me through every step of the way to find the perfect van tailored to my needs. Would 10/10 recommend”

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Posted 2 years ago

“Very poor communication, should of got the van in April just got it in July , ply lining in the back looks like a child has done it and when I contacted them about it I just get passed to different departments and no ones ringing me , AVOID not happy”

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Posted 2 years ago

Hi Jonathan, thank you for your feedback. I've spoken to our aftersales department and understand there is a live case open there, we will continue to work with you and the supplying dealer to resolve the ply-lining issue. Thank you for your business.

Posted 2 years ago

Global Van Solutions is rated 4.7 based on 2,752 reviews