Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,568 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just purchased a van and that was all down to Cory Jones, he made the whole transaction very easy and was helpful throughout”

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Posted 2 years ago

“Ben Pomphry guided me through the process and made it all easy. I would have preferred a realistic estimate of supply time from ordering date, as I was paying a day rate on my old van and the new van eventually arrived 6 weeks after the initial target date.”

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Posted 2 years ago

“On contacting Global Vans I was assigned a fantastic member of staff Angie Casimiro who was able to order my new vehicle and keep me up to date every step of the way, which was very helpful. All relevant paperwork was dealt with quickly and with no hassle. I would recommend Global Vans and hope you also get assigned Angie. Great Stuff 😉”

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Posted 2 years ago

“Charlie was dealing with my request, I couldn’t praise him enough. He kept me upto date with offers based on our needs which made it easy for me to trust him to make the deal. Customer service was A1”

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Posted 2 years ago

“I am a fleet manager for a medium sized company and we have leased over 25 vehicles from Global Vans for over the last 5 years. Shaun is my main contact at Global Vans and his professionalism and can do attitude makes this whole process very easy and smooth. Shaun is personable and proactive, as the needs of the business I work in are very specific, he always seems to find what I am looking for in a timely manner with regular updates. I highly recommend them as they go above and beyond to assist.”

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Posted 2 years ago

“Do not use quite happy to take your money and not deliver your van, very poor communication.Ask for call backs never get called back, van not in stock but they say it is. Was told it would be with me by late July ,been told today that now due in October, but I had to chase Global Vans to find out this. I was dealing with Brahmin and Zoe but could not get through to them so had to speak to one of the directors, for Brahmin to finally call back. Absolute shambles very unprofessional could not run a bath”

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Posted 2 years ago

Hi Alex, thank you for your feedback. I've had a look at your file and can see placed an order on the 12th May with a ETA of August 2022. Occasionally factory orders can slip back, I've asked our sales manager to speak to the manufacturer and get the latest information, if the revised date isn't suitable we can look at an alternative vehicles or cancel your order. I hope we can continue with processing your order.

Posted 2 years ago

“Had my new van a month now. Thanks Dave for all your help.”

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Posted 2 years ago

“Great service from Dave Taylor at Global Vans from start to finish,”

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Posted 2 years ago

“we have had a couple of vans from global , great service and hassle free. would reccomend 100%”

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Posted 2 years ago

“Bought my second van with global and am extremely satisfied with the process. Big thanks to Marc and Zoe for excellent service from order to delivery.”

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Posted 2 years ago

“Great service from Charlie Ridler at Global Vans from start to finish, have ordered 2 vans in the past 10 months and cannot fault the service we have received in any way.”

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Posted 2 years ago

“Global vans leased me a new transit van. Happy with the process throughout their service. Now enjoying my van. Any problems there's no problem giving them a call for advice.”

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Posted 2 years ago

“Tony Hockley was a breath of fresh air when he helped me buy my new van. Cannot wait to take delivery.”

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Posted 2 years ago

“The service and advice provided to me for procuring my new van from inception was just too good. From Ross Milkens, Kate Huges and others and even the gentleman that delivered the van to me, thank you so much. You are all greatly appreciated.”

Global Van Solutions 5 star review on 18th June 2022

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Posted 2 years ago

“The re contract of my current van was handled in timely and professional manner Robert prediex sales manager guided Me through, with help from re contract guy conner All good”

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Posted 2 years ago

“Doing business with Global Vans on our company vehicle is a pleasure. Recently, we contacted Justin Teixeira-Vaz from Global Vans, where we were looking for a good market deal. Justin helped us to choose the best possible package for our business. He is amicable, helpful and honest. The friendly customer support is impressive.”

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Posted 2 years ago

“I first used global vans 5 years ago, I was so happy with the service I didn't bother to look elsewhere when it came to a new lease, They worked collectively together as a team and actually communicated with each other to achieve goals, Jason Perry was my main contact on both occasions and assisted me in everyway possible to A help sell my first van, and B do everything possible to get the right van at the right price! All staff are extremely polite and very patient! Will always recommend to friends and colleagues! Matthew R1 Electrical installations.”

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Posted 2 years ago

“Taylor made getting a van very easy and the whole process was simple. He always responded very quickly to emails and would recommend global vans.”

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Posted 2 years ago

“Please don't use this company. I have been messed around and lied to. They cancelled original van due end of April. Promised me one end of May. Van still not here. I've been ringing and emailing since 31st May to be told its at Sea somewhere but no ETA. Louie was my 1st point of contact then it moved to Ben then Kate now Jacob. Still awaiting a senior sales person to contact me. If I don't have a van By the week of the 20th as told to them back in March then I have no business and they do not care. Even lied to me last Friday when I asked to speak to Louie they told me he was on the phone but would call me back. Yes you guessed it no call. So I rang Monday 9.15 am to be told Louie doesn't work there hasn't done for several weeks. People order vans mainly for their work so when I state I can't work unless I have a van by this day and they say yes I will then I expect it. If I treated my customers this way then I wouldn't have any. So please don't be fooled like me the vans are not at the prices advertised and they treat you like it doesn't matter when they let you down”

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Posted 2 years ago

Hi Louise, thank you for your feedback. I understand you rang in on Monday to say you wanted to cancel your order. Your request has been actioned and you'll receive confirmation shortly. I agree the original lead time has fallen back slightly, unfortunately this can occasionally happen, especially in the current climate. I hope we can supply you again in the future.

Posted 2 years ago

“Very good response time, a few niggles with vans going so quick (times we live in) but overall Kristopher sorted out our sale fairly smoothly.”

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Posted 2 years ago

Global Van Solutions is rated 4.7 based on 2,568 reviews