Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,593 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased with my new van and also pleased with the service you's have provided me with I would say 8 out of 10 would be fair much appreciated”

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Posted 9 years ago

“I would definitely recommend Global to my friends , because I have had great service and communication all the way through the process”

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Posted 9 years ago

“10/10 No hassle from finance to delivery and very well looked after by Melanie.”

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Posted 9 years ago

“10/10 Good customer service and very efficient will use again :)”

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Posted 9 years ago

“I would score you 10 out of 10 and would recommend you to any one that was looking to get a new van I was very satisfied with your service on all parts of purchasing my new van”

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Posted 9 years ago

“After reading all the negative feedback here, it seems I am in the same boat as most of the others, ordered my van 2nd September and was told I would have it within 3 weeks, and here we are 12th October nearly 6 weeks later and no van, same problem as most, no communication from global vans to let me know what is going on, I have to keep ringing them and email them, my van had supposedly been sitting in Southampton for over 3 weeks and it's ford fault coz they have massive backlog, the catch is they take a deposit of you when you order other wise I would have gone else where, much longer and I will”

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Posted 9 years ago

Hi Lee, firstly we do sincerely apologise for the delay on your Ford Transit Custom. Looking through the file notes and call records I can see you've had weekly conversations with your sales person (Melanie) regarding the delays. Unfortunately Ford have had a huge backlog at the docks which they are working through and the latest update form Ford is that your van is imminent. I've asked Mel to call you again this morning to discuss the best way forward. thank you for your feedback.

Posted 9 years ago

“Everything with the van is fine. Also thought Global Vans did a good job and I wouldn't hesitate recommending them to a friend. I'd give an 8 out of ten. Very efficient and easy to contact.”

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Posted 9 years ago

“I just want to say I am very happy with my new Citroen berlingo. I would give you a 10 out of 10 and would recommend global vans. Most of this is due to the service and price and I would also like to mention Ryan who was always polite and friendly.”

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Posted 9 years ago

“I'm certainly very pleased with the Wildtrak 3.2 auto you supplied. The vehicle has already proven to be precisely what I'd hoped for and is vastly superior to the 2.2 auto I test drove over a Bank holiday weekend. The service I received from Global vans was spot on. When I first made an enquiry with Kristopher, he told me that these vehicles were in great demand and that it would take around three months to receive my order. Whilst he offered me alternatives, I chose to wait. Global vans kept in touch and answered any questions I had, organised finance and delivered the vehicle to my door. What more can I say? An excellent service from start to finish. Thank you.”

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Posted 9 years ago

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Posted 9 years ago

“10/10 was very pleased with everything”

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Posted 9 years ago

“The most protracted purchase I have ever experienced and it will probably turn out to be the most regretted . Global vans have been a nightmare to deal with and I wish I hadn't bothered. By clever use of emails and changing details of the van from one quote yo the next I've ended up paying for an SX specification Fiat Doblo but getting a base spec vehicle ! Of course their argument will be that that is what I signed for, and indeed it was. However I only asked them to change the colour of the van and like a fool that's what I checked on the next bit of paperwork not the slight change where the omitted the SX on the van description. Expensive lesson to learn. I knew it would take a while for the van to be delivered. But due to a cock up by Fiat, not helped by lack of action in following up by global, the van was 'lost' at the docks for 5 weeks. After bypassing Global and managing to track down the Fiat dealer they use, Fiat kindly sent me a loan van. Though I had to pay for the temporary insurance on it. NEVER did anyone from Global ring me back after promising to do so, NEVER did they offer to help in any practical way. NEVER deal with them if you value your sanity.”

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Posted 9 years ago

Hi Craig, thank you for your feedback, I do agree that your order didn’t go smoothly, we did have a delay at the docks processing your van which I do apologise for. I gone through your file notes and I can see our salesperson quoted you on four different spec levels/colours of the Fiat Doblo over a period from the 30th April to 22nd May 2015. I don’t feel that we tried to mislead you with the specification of the van, we provided you with seven quotes over a three week period as and when you requested them. We factory ordered your chosen spec vehicle from Fiat so there would have been no issue ordering the SX spec if requested. I agree that the time your vehicle spent at Portbury docks was very out of character for Fiat, we do pride ourselves on our communication updates with our customers and I can see from your file we did contact you by phone, email and text over this period, I’m sorry if you felt we let you down here. We do have a dedicated member of our admin team who liaises with our suppliers to chase up on the progress of our orders so please rest assured we are working hard behind the scenes to ensure our customers have their vehicles as quickly as possible. We have a close working relationship with Fiat and they will do everything they can to help our customers if vehicles are delayed so I’m glad that the loan vehicle was useful. Once again thank you for leasing a new Fiat Doblo from us and I hope your experience doesn’t spoil your enjoyment of your new van.

Posted 9 years ago

“Very happy with the vehicle, drives brilliantly. I would give Global Vans a score of 10 out of 10 Why ... very slick and hassle free. Lot's of contact made from yourselves so always in the loop. I would just like to place my private registration on the vehicle so need to sort that out next hehehe...”

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Posted 9 years ago

“on the whole I am pleased with the van I am still getting used to it. it is likely that I will recommend you to my collegues I would give it 8/10”

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Posted 9 years ago

“Thanks for all you and your teams help I would definitely recommend your company to my colleagues for a vehicle 10 out of 10 cheers”

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Posted 9 years ago

“I would definitely recommend your company I was very pleased with the service I got, I was dealing with Marc Pearne who was very helpful and kept me informed all the time.”

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Posted 9 years ago

“I'm happy with the service from you and happy with my van Thank you”

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Posted 9 years ago

“The van arrived as promised in perfect condition. Thanks to everyone in the team. Everyone from start to finish has been amazing. I will recommend you guys to everyone I know.”

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Posted 9 years ago

“Thank you for your help in acquiring my van everything's is fine particular thanks to Marc pearne and beth whereat very professional from start to finish.”

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Posted 9 years ago

“I would recommend you to my friends . I found it very smooth process and Gemma I dealt with very good and not pushy as I did take a few weeks deciding what size van and colour I wanted . I would give you a 9/10 for these reasons .”

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Posted 9 years ago

Global Van Solutions is rated 4.7 based on 2,593 reviews