Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,762 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,762 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jordan could not do enough, between deciding on the right vehicle as well as some changes along the way. I had shopped around and no one matched the service i received from Jordan. He was super patient and made the process as easy as possible. Van arrived today and i could not be happier. First class vehicles and a first class service!”

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Posted 7 years ago

“You went an extra mile. Best customer service I have ever experienced”

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Posted 7 years ago

“I had a very good experience dealing with global vans they made the whole process easy.”

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Posted 7 years ago

“I would use global vans again - infact I am looking to get another van through you and will be looking for a price asap I was initially dealt with by Stuart who was fantastic and really helpful, I was then dealt with by Amanda who was equally as helpful and I was really grateful for all there support and advice as I have never done this before. I was very pleased with everything and would not hesitate to use you again its been a total pleasure and no stress or worry.... I would also like to add the contact through the procedure is brilliant letting me know every step of the way how close I was to getting my new van. as it happens the van arrived with a really pleasant driver who explained things to me and arrived at the time he said he would. Faultless services start to finish.”

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Posted 7 years ago

“really pleased with the van. very good service you offer. Many thanks Jeff”

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Posted 7 years ago

“The new transit is lovely and I have just about found my way around the controls. The price was competitive and Peter Snook the sales adviser was helpful throughout the process explaining the different options.”

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Posted 7 years ago

“Really happy and would recommend global vans to anybody and everyone”

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Posted 7 years ago

“I have already used Global vans to purchase 2 more vans which should be with me in a couple of weeks. I was very impressed by Global and the salesman Marc Pearne.”

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Posted 7 years ago

“Honestly. Robert Prideaux and global vans has just given me and my team the BEST customer service I have ever received!! And we have dealt with many big firms up and down the country but this was definitely my best experience!! Fast, effective and unbelievable deals!!!! Was only thinking of getting a new new van but after Jordan worked his magic and ordered a fantastic van at a low low price! Over the moon and back!!! Thank you Robert and Global vans!!!”

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Posted 7 years ago

“Very pleased with the service I received from Ryan, he was efficient, pleasant to deal with, not pushy and extremely knowledgeable about van leasing, he went out of his way to assist and we will definitely be using Global Vans again.”

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Posted 7 years ago

“very pleased with the service received, helpful, friendly and answered all my queries very quickly”

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Posted 7 years ago

“Sometimes over certain issues you never even get a ring back as promised. Also the day i was told i was going to receive the vehicle it never turned up i waited in all day. No phone call at all or an explanation, I had to ring them to be told it has not left the dealership, I had work booked in next day and I had to let my customers down. As of yet, I wait to find out when I will receive it.”

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Posted 7 years ago

Thank you for your feedback. We do apologise for the inconvenience of having to rearrange your delivery date. Unfortunately your aftermarket dealer supplied bulkhead wasn't fitted in time. I'm pleased that we were able to get you a hire van to cover you whist we rearranged delivery. I'm glad everything is OK now and hope you're enjoying the van.

Posted 7 years ago

“Excellent service and price From original contact with Jordan up till now excellent service from all involved including guy who delivered van. Extremely pleased with van and price we paid. Will definitely be back for more vans”

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Posted 7 years ago

“quick,efficient,great price,delivered to door,ranger arrived in as showroom condition.would recommend leasing from global vans to anyone.”

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Posted 7 years ago

“Truck is fine it was delivered nice and early.”

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Posted 7 years ago

“Would give you a 10 and say yes I would definitely recommend you, especially for £100 :) haha! But no the price and the service have been great so thanks very much.”

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Posted 7 years ago

“I’m extremely pleased with my new transit van and how easy the it was to sort out, its definitely 10 out of 10.”

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Posted 7 years ago

“Further to my previous review, Issues were resolved efficiently and to my satisfaction. We dealt with Stuart who was friendly, helpful and efficient. Despite a couple of issues, we would use again.”

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Posted 7 years ago

“no complaints with global,finding a lease company that will take on somebody who has no proof of trading . ariella was excellent 10 out of 10 for her effort”

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Posted 7 years ago

“The vehicle arrived on the 22/09/2017 a day late about 6.30 in the evening while having a family birthday party. The delivery person who picked up the vehicle on Wednesday had to return it because a warning light malfunction (so I was told !) The following day another delivery person phoned to say he was just leaving Bedford at 3.24 to deliver the vehicle. I told him I would not sign the vehicle was checked has it would be late and was busy with visitors he confirmed it was ok to do as he did not check and sign for the vehicle and it was wet and dusty. When it arrived with 244 delivery miles on the clock we quickly done a walk around and did not see any noticeable marks, I did not even have a demonstration of the instruments or controls apart from to start the vehicle put a foot on the clutch. As we had guest and I had already mentioned to him about the signing I did not think someone would lie about what I was signing, thank heavens for phone voice recording. On inspection of the vehicle the following day after work at 14.15pm apart from the dust we noticed scratches on the bonnet, details were forwarded to the suppliers and were totally ignored. After contacting Global a few times waiting for a return call, I was informed the supplier would go 50/50 on repairs estimate from Fords Essex £560.20 The latest is the delivery driver will not accept my call Global have informed me that the dealership have said it was signed clean and all Ok and that is the end of the matter and no action will be taken by them We must have had a dust storm in the night As Global told me I should communicate with them they will get the -star review I am currently passing on my phone recordings, The name numbers and emails of all the people concerned, to my solicitor who will be taking action and increasing the cost Globalvans first purchase was very good. Now would I rather go to a local dealer for a better service.”

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Posted 7 years ago

Thank you for your feedback. I'm sorry to hear that you're not 100% satisfied with your vehicle. It is very important that the vehicle is checked over inside and out and any damage marked on the delivery note before you accept delivery of vehicle. Unfortunately as you signed for the vehicle confirming receipt of a clean vehicle in a dry and good condition we are put in a difficult situation with the supplying dealer to get any damaged spotted on a later date. We are working with the dealer to try and get the issued resolved so will be in contact to discuss further

Posted 7 years ago

Global Van Solutions is rated 4.7 based on 2,762 reviews