Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,761 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a van told it would be three weeks max Then made a deposit 550 quid Next day they ring me back and say sorry weve sold van to someone elsd and ill have to wait 4 months This is after i was accepted for credit and a credit check was made So it seriously affected my ability to get new credit”

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Posted 6 years ago

Hi Martin, thank you for your feedback. I can see you enquired about a Transit Custom with the automatic gearbox and satellite navigation. This is a very rare spec but we found you one in group stock, unfortunately between the time of you submitting your credit application and it being approved the vehicle sold elsewhere, I understand how frustrating that can be but it does occasionally happen with rare specification vehicles. We offered you close alternative specs which were in stock but these were not suitable so the only alternative was a factory order or a deposit refund. All our vehicle leases as you would expect do involve a credit check, one search isn't going to have a huge impact on your credit file, we do need to make sure you are accepted for credit before ordering a vehicle on your behalf. As discussed we do have access to a huge range of Ford models and if something becomes available in your chosen spec we will keep you informed.

Posted 6 years ago

“I’d be very likely to recommend you. I’ve been very pleased with the service and how straight forward it all was. The staff have been really helpful and on hand whenever I’ve had queries - even after receiving the van. The van is beautiful and exactly as it was described. Everything happened to the timescales discussed with Justin at the very start of the process. It’s been great service.”

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Posted 6 years ago

“Would recommend global van without hesitation. Justin answered every question even the silly ones I asked. The van was delivered on time as promised but unfortunately had a cracked windscreen caused on the delivery journey ( these things happen). One phone call to Justin and van fixed at work no problem. Excellent all round.”

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Posted 6 years ago

“I would score you a 10 a seamless process from start to finish i would be happy to recommend your company”

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Posted 6 years ago

“the van is lovely and more than I had hoped for so thank you GlobalVans.”

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Posted 6 years ago

“After a lot of research I approached Global Vans to ask for help with my new business lease. How happy am I that I did! Stuart Meale and Verity Richichi, were amazing from start to finish. Stuart found me the best deal for me, an affordable solution for my ever expanding business and in the most efficient way too. I was then passed to Verity, who again gave me the best customer service I could ask for. With lots of calls, emails etc I was kept informed all the way through to delivery and when my new van arrived I had a call from both of them to make sure everything was ok. I couldn't rate Global Vans high enough as five starts doesn't seem enough to rate the excellent service I was given. Thank you so much to all of you. For a small business you are both a key part in it's success. Very best wishes Sue Manfield - Holly Boo”

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Posted 6 years ago

“I was referred to them by a friend and given Justin's extension number as a point of contact. I've never brought a van on finance lease before, so I was quite nervous as didn't understand all the terminologies and how much I'll be paying at the end etc... Justin was a very friendly chap and appears to know the system inside out, which put my mind at rest very quickly. My van arrived on the day I was told and had all the extras I was promised. The aftercare from Justin was also spot on as the back of the van was plylined but the floor wasnt, so after a call to Justin I'm now in the process of organising to get that done. Overall 10/10 for service,delivery,communication and aftercare. I will use Global Vans again!”

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Posted 6 years ago

“Everything is fine with the van, really pleased with it. Would definitely recommend you again. To be honest all down to Shaun Lack in your sales department who did me a great deal and kept me totally informed at every step how things were progressing with my order. Will contact him if I require another vehicle in the near future”

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Posted 6 years ago

“The van is fabulous...should have got it 6 mths ago really.Cant praise your company enough ..definately a 10 out of 10 for getting a great deal and keeping me informed along the way with the process. On a sour note the delivery people damaged the front of the van it came with chipped paintwork but lookers delivery people have been sent photos and statements and dais they will look into it!!..Unfortunately its been over 3 weeks now and nothing has been done so I will be chasing them again.”

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Posted 6 years ago

“This is the second van we have got from Global vans and we will never use anyone else. We can not fault you guys in any way. From start to finish it is so easy and stress free,.”

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Posted 6 years ago

“They offered me more money back than I expected”

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Posted 6 years ago

“everyone I have dealt with in the company have been both professional and extremely helpful. The whole process was simplicity itself and I would have no hesitation recommending Global Vans service.”

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Posted 6 years ago

“Danny Gazzard was really helpful and could get hold of him straight away with any questions. I’ve already recommended global vans to 3 people”

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Posted 6 years ago

“A massive thanks to Danny, friendly, great communication and made the whole process so easy! Great service. A true credit to you!”

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Posted 6 years ago

“I would just like to say I have been dealing with Robert from global vans and I can't say how good he has been great patience called me when he said he would i feel that it wasn't all just about selling me a van I felt very in control of the decision I was making to get a new van and not have it pushed in to me so a very big thank you to Robert for everything and would deffo come back when I need my next van thank you from Kevin burrows”

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Posted 6 years ago

“Great service, quick delivery and helpful at every stage of the order. thank you Robert Prideaux.”

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Posted 6 years ago

“It took the sales guy 3 times to get the details of my quote correct (this should have been the warning sign...) Within 24hrs of signing the paperwork and paying the deposit, I was then informed that the Van had been sold elsewhere and that I would have to pay an extra £94 per month!!! I was beyond gobsmacked at the audacity to request more money following their error! Now in the process of trying to get my money back, and details of the owner/MD - which as you would expect, the sales guys are not forthcoming with. Will update this review again in the coming days.”

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Posted 6 years ago

Hi, thank you for your feedback. I can see you placed an order for a Citroen Relay Luton van, the one you decided to go with was one of our last Euro 5 models which needed to be registered before the end of February 2018 to meet the government cut off for registering Euro 5 vehicles. Unfortunately our very limited remaining stock all sold between you placing and order and the finance company approving your credit. As these were the final Euro 5 models the only option going forward was to look at the new Euro 6 model which does have a higher list price and didn't attract the same level of discount from Citroen as the run-out model. We re-quoted which was more expensive and you decided not to proceed, your file was then passed to accounts to refund your £550 holding deposit, this can take 3-5 working days to show on your statement. We do apologise that we couldn't supply your first choice, they were very cheap run-out vans which unfortunately didn't hang around very long.

Posted 6 years ago

“Hi, I would like to buy a van.”

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Posted 6 years ago

“I was really happy with the service I received from Conner. I thought everything ran smoothly and i put my trust in them , I received a brand new van, What I didn't expect was when i rang through to speak to someone regarding the V5 document, the girl firstly didn't listen correctly and tried to answer something that i hadn't even asked, then when i repeated myself she couldn't get me off the phone quick enough which i find terrible customer service. Then she tells me that they retain it for 12mths which to me is shocking they said brand new van not second hand which will make me the second owner. the thought of not having that document in my possession is not right. When i have read back as far as i am concerned the credit as been paid out so why do they keep it the owner , and it also says may retain not will retain. Just be careful everyone and make sure these questions are asked,”

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Posted 7 years ago

Hi, thank you for your feedback. As you know we're a broker and we use a selection of finance companies. Each funder does have their own procedure for V5/Logbooks, your particular funder does require the vehicle to be registered to them in the first instance and then they release the V5 into your name after 12 months ready for re-taxing. Other funders keep the V5 for the full length of the contract and some register the vehicle direct into your name as the first keeper - we have to follow what the funder asks us to do. I hope this clarifies the situation.

Posted 7 years ago

“I score 10 on all counts due to the professionalism of Tony & Verity , hassle free communication and outstanding service, thoroughly recommend these two staff , please make them aware ... best regards Steve”

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Posted 7 years ago

Global Van Solutions is rated 4.7 based on 2,761 reviews