Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,593 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say thank you very much to all of you, and particularly to JORDAN NASH. Every thing was perfect . I will strongly recommend GLOBAL VANS.”

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Posted 8 years ago

“I'm really enjoying my new Hilux. I might even let the kids ride in the cab this week instead of on the bed. Recommend score is 10 The whole process was very easy due to your simple process. I knew the van I wanted, Tony gave me the price I was looking for and no pushy, sleazy salesmen. Thankyou all very much indeed”

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Posted 8 years ago

“Had my Relay for 9 months now to be told it is not in my name, is in theirs. After they told me I would be registered owner from start, they would only be holding log book. They then change change to my name not telling me when meaning I have now been driving my van for 9 days with no tax. Cut story short, if I would of had accident my insurance company may not of paid out as I was not owner, left out of pocket on tax as I paid a full year with them, and could of been fined from police for driving with no tax. I am also second owner of vehicle when 9 months old. Wish I had of bought from citreon, I am also getting poor service from my citreon dealer as I bought on line not from them.”

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Posted 8 years ago

Dear Mr Kiddell. thank you for your feedback. I've looked into your case and can see you took a Citroen Relay out on finance in May 2015. As per the signed order form the van was registered to the finance provider first and then put into your name, this is standard practice with most manufacturers when you take a vehicle on finance. You did pay for 12 months road tax so will of course be refunded for the remaining 3 months. The DVLA changed the procedure last year where the road tax can not be transferred when a change of keeper occurs, we do explain this in our order back, I'm sorry if this wasn't relayed to you clearly enough. Your warranty from Citroen has exactly the same cover that you would of received if you had leased the vehicle direct from a Citroen dealer, if you are having problems with your local dealer please let me know and we will speak to the Citroen Fleet dept. who can monitor your case.

Posted 8 years ago

“Can’t think of a reason not to give a 10.”

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Posted 8 years ago

“Good communication, professional, very please with Ranger.”

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Posted 8 years ago

“I would rate it as 10. I would recommend this company 100%. The service was excellent. I have been dealing with a lady called Sharannah- Lerae Sawyers who was very professional, she dealt with all the questions I asked, if she didn't know something she found it out straight away and phoned me back. The whole process was very easy and not stressful in any way. I have already recommended this company to someone at work and they are thinking of getting a van through you. Thank you to you and all your team.”

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Posted 8 years ago

“On a scale of 1-10 I would say 10. The whole process has been easy and stress free.”

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Posted 8 years ago

“The whole process of ordering the van and delivery was excellent, Marc Pearne did a great job in sourcing the right van for me which was better than the specification I was originally looking for, well done. He was patience and attentive to my requirements. The paperwork process was easy and straight forward, no hidden surprises which is great when you are making such a large financial commitment. Rod was great with the delivery, good communication and bang on time, he was knowledgeable about the vehicle and had a pleasant demeanour with his hand over. I would defiantly recommend your company and will be back in future when the vehicle is due a replacement.”

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Posted 8 years ago

“We would give you a 10 out of 10, First class service.”

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Posted 8 years ago

“Thanks for the info re-new van warranty,I'm very pleased with it and it was worth the wait,which was a painfully five months. I know that was down to VW and not you guys,on a scale of 1/10 for recommending you I'll give you a ten,every time I called you up some one was helpful,getting hold of Mark Shore was difficult as he is always busy but everyone else was helpful in his absence . You guys work out the cheapest because you do it over five years unlike the main dealers who can only do it over four years, so all my jealous mates are asking how it can be done and I'm saying Global vans.”

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Posted 8 years ago

“My Van purchase was easy and hassle free, Ryan helped me and explained everything perfectly. Highly recommend”

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Posted 8 years ago

“10. Both Jordan and Tanasia score a 10 in my opinion. Not only were they a pleasure to deal with. But we're so informative and in making such a smooth transition in the whole deal process. Which really acceded my expectations. A big credit to you and your team at Globalvans. I would definitely recommend Globalvans to anyone requiring such a service. Really enjoying my van.”

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Posted 8 years ago

“On a scale of 1-10 i would rate Global Vans a 9. Why, because from the first contact with Global Vans, i was given all the information i needed to make a decision on which Tariff i needed. So, many thanks to Gemma Chandley for giving me all the right information and searching for the van i required. A very prompt reply on the search that lead to the van i have today.I was also kept informed on the progress and they answered all my questions with no problems. I have already Reccomended Global Vans to 2 people and i will continue to do so.”

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Posted 8 years ago

“On a scale of 1 - 10 it would definitely be a 10! Fantastic service from start to finish. I have already recommended you to a few people !!”

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Posted 8 years ago

“We have yet to be contact about the small scratch and whether a company will be polishing this out for us? Otherwise our service was very efficient. The paperwork was a bit of a pain but mainly due to us and our business bank account.”

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Posted 8 years ago

“As this was my first experience of buying a van on the internet I was a little bit wary, so it would have been nice to have one or two updates along the way, just for a bit of reassurance that everything was going ok. However I have to say things could not have run smoother so thanks to everyone involved, I will differently recommend you guys to my friends.”

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Posted 8 years ago

“The whole process was a dream from start to finish Jordan who handled my case was simply brilliant cannot say enough good things about him and the company Van is superb.”

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Posted 8 years ago

“Better service than main dealer. I visited 1 main dealer rang 3 and emailed 1 and did not get a single response. I was a bit reluctant at first but having read a few reviews on the net took a punt and purchased the van from you guys. All I can say is it works. You do what you say you will do when you say you will do it and it saves a considerable amount of money. My experience of main dealers is their not interested at all, I could not even get a call back or a price.”

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Posted 8 years ago

“10/10 10 for the simple reasons that everything went through smoothly, efficiently and swiftly”

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Posted 8 years ago

“Both Jack and Bayleigh were very helpful and kept me up-to-date at every step of the process, When other lease companies couldn’t get my a line of credit as we are a fairly new business Jack looked past the normal lenders and found a lender who he thought we had the best chance of getting credit through. It’s this level of service and expertise which would encourage me to refer Global Vans to other businesses owners. Despite me being very inpatient towards the end and pushing for a delivery date Bayleigh remained very professional and helpful when in past experiences people tend not to bother as they already have my custom.”

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Posted 8 years ago

Global Van Solutions is rated 4.7 based on 2,593 reviews