Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,561 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great company to deal with, Hannah and the team who dealt with my enquiry were supurb, an absolute pleasure to deal with from start to finish, I couldn`t be any happier with the service provided.”

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Posted 2 years ago

“I have waited several weeks now for feedback re selling a vehicle and buying a new one. This is despite providing a lot of data and also being told on several occasions i was on call back. Very poor and disappointing service.”

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Posted 2 years ago

Hi Peter, thank you for your feedback. I've spoken to the salesman involved and I understand he's working on switching you out of your recent contract into a different-sized vehicle - I've asked him to give you a call this afternoon.

Posted 2 years ago

“This would be zero stars if REVIEWS allowed a 0 star. I cannot help but think that most of the 5-star reviews are fictional given my experience with Global Vans. These guys are complete con-artists. STAY AWAY. The 'deal' I enquired about was for a Citreon Berlingo van IN STOCK. Seemed too good to be true? I received a phone back to be told that there were no vans in stock now BUT a higher spec and higher priced Enterprise Pro version of the van was in STOCK. Reluctantly I agreed to pay the higher amount because as I explained to the sales agent Keiran I needed a van ASAP. I paid a fee to secure my STOCK van. Low and behold, today (1-month after finance papers signed) Global Vans tells me that they cannot confirm delivery date because the vehicle hasn't landed in the country. Their response when I reminded them it was a Stock item?? "We are just a broker". So, after conning me into paying more for the higher spec van, I've also paid more than if I went to another competitor that doesn't tell lies. And, I've had to start paying for a rental van as well since my van has broken down in the 4-weeks I've been patiently waiting. Absolutely disgusted.”

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Posted 2 years ago

Hi Mike, thank you for your feedback. I understand the salesman's manager has given you a call this afternoon with the latest update to try and resolve any outstanding issues.

Posted 2 years ago

“Gavin Sloan top guy who helped crunch some numbers for me in regards to me settling up my hire purchase early. Very knowledgeable, courtesy and and great to deal with.”

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Posted 2 years ago

“From first day till delivering the van, especially Ben & all team members of Global Vans were very helpful in every step. Thank you for all.”

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Posted 2 years ago

“Great company,would highly recommend. I dealt with Ben Pomphrey from the initial call about vans to completion and he made the process very easy indeed. He was very informative and helped us through every stage, that attention to detail if hard to find these days. Also both Sam and Kate who arranged delivery were also great.”

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Posted 2 years ago

“Robert Prideaux at Global Vans has dealt with a couple of vehicles for me now over the last 5 years and i can honestly say what a pleasure it is doing business with them. Fast, fuss free service and very efficient in responding and answering questions when needed. I hope we can do more together in the future - i would definitely go to Global Vans first.”

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Posted 2 years ago

“This firm is corrupt to the core they want your details filled out on the website, they say they will give you a quote, but they never do they are just collecting and harvesting Data. AVOID at all costs.”

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Posted 2 years ago

Hi, thank you for your feedback. Please email sales@globalvans.co.uk with your details and i'll look into why you haven't received a quote.

Posted 2 years ago

“The van we were issued with was faulty on arrival, it took three weeks just to get a Nissan garage to look at it. Then another 4 weeks before it was declared repaired. Global accepted no responsability for it, would not tell me the details of the garage that supplied it. Just been fobbed of with an absolute lemon !! Customer services just consistantly referred us to Nissan Assist, taking no responsibility for supplying a duff van! Feel free to call me to discuss!”

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Posted 2 years ago

Hi, thank you for your feedback. Sorry to hear you've experienced some issues, could you please email sales@globalvans.co.uk with your name or order number and i'll investigate further.

Posted 2 years ago

“Charlie was very thorough and helped me through every step of the way to find the perfect van tailored to my needs. Would 10/10 recommend”

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Posted 2 years ago

“Very poor communication, should of got the van in April just got it in July , ply lining in the back looks like a child has done it and when I contacted them about it I just get passed to different departments and no ones ringing me , AVOID not happy”

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Posted 2 years ago

Hi Jonathan, thank you for your feedback. I've spoken to our aftersales department and understand there is a live case open there, we will continue to work with you and the supplying dealer to resolve the ply-lining issue. Thank you for your business.

Posted 2 years ago

“Ordered van in February as I was informed of delivery in April, paid deposit and now in July and still no van. No emails are answered and I'm still not received any updates yet still paying for hire van for business, I can understand delays but not being updated is poor service”

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Posted 2 years ago

Hi Keith, thank you for your feedback. Please contact us on sales@globalvans.co.uk with your full name and/or order number and I'll investigate and try and resolve any outstanding issues.

Posted 2 years ago

“Excellent service from Elliot”

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Posted 2 years ago

“I leased a van from Tony 5 years ago and found him easy to deal with.Just agreed after 5 year lease to buy the van and very happy with his service”

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Posted 2 years ago

“Tony was very professional and helpfull”

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Posted 2 years ago

“I dealt With Rob Prideaux and he was excellent very helpful and efficient. He always called you back if he had to when arranged. I found the whole team at Globel easy to deal with”

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Posted 2 years ago

“Tony was brilliant to deal with, very reassuring and always quick to respond to any queries. I would definitely use Global Vans again.”

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Posted 2 years ago

“Dan Bond is amazing and very helpful”

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Posted 2 years ago

“Always a simple process with Richard and his team, let these guys do the hard work of finding you the cheapest deal.”

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Posted 2 years ago

“Very pleased with a brilliant service especially with the man that not only found me a cracking deal but was also extremely helpful to all my questions and queries at all times ! 😃I have and still will do so highly recommend the credit to the company mr Conner Lesley 👍 thankyou your an absolute star 👍”

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Posted 2 years ago

Global Van Solutions is rated 4.7 based on 2,561 reviews