Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,577 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend Global vans. Steve Trapnell was very helpful and knowledgeable and made the whole process easy for me on my first time leasing a van!”

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Posted 3 years ago

“Steve went above and beyond to sort the van for us as a new start up business he took away alot of the stress out of the proccess”

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Posted 3 years ago

“worked with Connor on this. couldn't fault the service First class job”

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Posted 3 years ago

“Connor was great in helping me find the most suitable and affordable option. Thank you.”

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Posted 3 years ago

“Spoke to Connor Lester who amazingly found and secured exactly what we needed straight away for us after someone cancelled otherwise we would have been waiting 3 months plus! Could not have asked for better quality service either, Connor called when he said he would and the van got delivered sooner than expected. Can’t recommend Global Vans highly enough. Thank you x”

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Posted 3 years ago

“First point of contact was Connor Lester who looked after us from start to finish and even called us today to make sure we was happy……Connor called when he said he would and delivered earlier than expected! So happy with the service.”

Global Van Solutions 5 star review on 29th June 2021

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Posted 3 years ago

“Great customer service, I spoke to Jake Meek who was very helpful and provided me with a great service throughout.”

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Posted 3 years ago

“Called them, spoke to Jason who was taking every detail possible and even sent an email to confirm. Ins and out of my business who I am what I do 25 minutes chat. Took more time on me and no time checking his stock. Surly that should have been the first step. Promised me call back next day which never came. I rang him 2 days later to be told not got the van I was after. No alternative no other options no nothing just good bye. Why mess customers about getting all that information from them and you have no stock. Time wasters. Poor customer service.”

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Posted 3 years ago

Hi Mike, thank you for your feedback. I have spoken to Jason and I understand you wanted quotes over 36/48/60 months for Finance Lease & Contract Hire with various different initial rentals. Jason informed you that stock is moving very fast at the moment so what we had available was subject to change but you still in the early stages of your decision making. When you called back in a few days later the vehicle had sold and we gave you our next available due date. We are recommending that customers move quickly to secure stock vehicles as we're in a fast moving market and stock levels change hourly. thank you for considering us, I hope we can supply you in the future.

Posted 3 years ago

“Jack grant was very helpful through the whole process 👍🏻”

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Posted 3 years ago

“Easy process getting my new vehicle. Charlie Conway was fantastic and very helpful”

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Posted 3 years ago

“Absolutely terrible service. Was friendly and helpful and talked to you like your best mate until the money was taken. We informed Arjun we need the van quickly, He told us 7-10 day delivery. 6 weeks later still no van... Called them 6 times never return my calls asked to speak to a supervisor twice, again no call back. Don't know when the van is going to turn up BUT WE NEED IT NOW!!! also cost us £250 as we had to hire a van Do not use this company and these reviews must be fake. We also work for the BBC so thinking of getting in touch with Watchdog.. Unless we get the van in the next couple of weeks we are going to cancel and we want a full refund.”

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Posted 3 years ago

Hi Simon, thank you for your feedback. I've asked one of our senior sales advisers to give you a call to discuss the best way forward, I can see he called you yesterday and is planning on calling again shortly with a further update. I'll keep an eye on the progress and make sure you're kept informed.

Posted 3 years ago

“Service was brilliant! advice isn’t needed, he was super quick, I felt looked after and as a customer I now have a lot of respect for global vans and the service they provide. Would highly recommend!”

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Posted 3 years ago

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Posted 3 years ago

“Global vans (Kristopher Stevens) found me the deal I needed and was very helpful from start to finish. The price was exactly what I was looking for and the refund come on time as they said it would.”

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Posted 3 years ago

“Amazing service once again. Cory Jones sorted my new car out and I could not be happier! This is our 6th vehicle form GlobalVans and Cory, and we have never ever had a hiccup. We have recommended him to a few friends now. Thank you! Dave at Batton Flooring”

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Posted 3 years ago

“Excellent and swift service. I have dealt with Tony Hockley and his team from the start and everything I needed ran through smoothly and quickly.”

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Posted 3 years ago

“Very helpful answered all my questions.”

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Posted 3 years ago

“fantastice service from start to delivery”

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Posted 3 years ago

“Highly recommend Global vans. Steve Trapnell was very helpful throughout the process and insured I got my van in a timely manner. Thank you 😊”

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Posted 3 years ago

“From initial quote to actual delivery of our new van David Taylor and the rest of the team delivered a professional service for the second time I've used them. Keep up the good work. John Wire & Fiber UK”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 2,577 reviews