Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,556 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cory was great! New van has arrived on time and with no issues along the way. Thank you!”

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Posted 1 year ago

“very happy all went very easy .”

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Posted 1 year ago

“Great service received by James, will definitely recommend!”

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Posted 1 year ago

“Got a ranger from Connor great service”

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Posted 1 year ago

“Olivier was so helpful finding be the best lease for my new couier work!”

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Posted 1 year ago

“Brahim is a gentleman. Promised me the van was stock and I’d get it delivered within the month and he stayed true to his work. Thank you to the girls in admin as well”

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Posted 1 year ago

“Thanks for a great deal Global Vans. Charlie Conway looked after me with great care. Looking forward to receiving my new Transit Custom.”

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Posted 1 year ago

“Always use Global Vans for our company requirements. Know what we need and assist with getting us the best deals available. Dedicated Sales through my contact Shaun Lack who keeps getting me the deals then onto a first class delivery team. Very rarely need the After Sales team as everything is generally spot on but when I've requested certain documents or had a query they are always quick to respond and help.”

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Posted 1 year ago

“Jonny made this process very easy and got us a great price”

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Posted 1 year ago

“Great service from kris and the team”

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Posted 1 year ago

“Brahim was really helpful throughout. Guided me to the ideal van I needed for my trade. The price was really good as well. Thank you”

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Posted 1 year ago

“Thank you Justin”

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Posted 1 year ago

“Arun was amazing :)”

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Posted 1 year ago

“Huge thanks to Gavin at global vans for keeping me informed. Cheers Gav”

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Posted 1 year ago

“Quick service & very trustworthy. Ben Pomphrey was very knowledgeable about the Van models and financial options, the time frame from starting a quote to the delivery of the Van was very fast. I would trust them with any future buying. Mauricio Carturan”

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Posted 1 year ago

“leased me a great van and at the end of contract steered me through the paperwork cheers Justin”

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Posted 1 year ago

“brillaint service used a few times wouldnt use anyone else”

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Posted 1 year ago

“By a hassle free service”

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Posted 1 year ago

“£615 cancellation fee although i was missold by brahim... brahim neglected to inform me that the price was before vat.. i had made it very clear to brahim what my budget was, the price he gave was within my budget however he did not tell me that vat would be on top.. i got a nasty surprise when the loan agreement came through with a higher monthly amount than what i had been quoted..i did not sign it, i queried why the monthly cost was £100 more than i had been quoted.. sid said he would listen to the call and if i had not been informed at point of sale about vat they would honour a full refund.. sid did not keep his word and still held me to a cancellation fee because i had signed the quote agreement... complaint was escalated to lisa who did not honour the refund either.. i have escalated the complaint to bvrla... very disappointed and feel like they have taken advantage of my trust! i cancelled within 7 days and should have received a full refund however the said that in the terms and conditions it states that no refund would be given”

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Posted 1 year ago

Hi Ali, thank you for the feedback. I've spoken to our Resolutions Manager and as discussed the telephone call clearly states all rentals are plus VAT and you signed the order form stating the prices were plus VAT. This is exactly the same as the current van you've leased through us for the past 3 years. I'm sorry you don't want to proceed with your new order, if we can help resolve any issues please let me know.

Posted 1 year ago

“Kieran was very helpful!”

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Posted 1 year ago

Global Van Solutions is rated 4.7 based on 2,556 reviews